Repair

When you buy a Miele appliance, you choose longevity and the best in quality. If, however, you require any help, Miele Service can provide rapid and reliable assistance.

Never very far away: Our Miele technicians and selected service partners have representatives throughout the country. To book a service, please call 0330 160 6600 or click the link below to book online.

Self-help

Here you can find answers and solutions to lots of questions so that you can rectify the problem yourself.

Would you like to arrange a technician visit?

We will happily take your repair order online or by phone.

Your partner for all servicing needs

We’re never far away
With our extensive network of highly trained Miele Service technicians, you can be sure that we are never far away and can therefore guarantee the quickest possible response times. This means that you will be enjoying your appliance to the max again in no time.

Well-equipped Service vehicles
Our Service technicians do not just have the necessary expertise, but also a range of tools and spare parts tailored for the jobs they are doing. Any spare parts which are required are delivered overnight directly to the technician.

Quick and efficient
The Miele specific PC fault diagnostic system quickly identifies faults. 

Prices

Standard Labour Call Out

(Includes the first hour of labour)

Additional hours are charged at £75.00 per subsequent hour.

All subsequent hours are charged in 6 minute increments.

Any spare parts required are charged separately.

In some locations we may use an authorised Miele Service Partner to undertake the repair in your home. They receive the same Miele training as our own technicians and are equally committed to delivering a premium customer experience.

From £125.00
Incl. VAT

Exceptions to online booking

Please contact us on 0330 160 6600 if any of the below applies

  • You would like to arrange service repairs for more than one Miele appliance.
  • You are using a domestic appliance in a commercial environment.
  • You believe our technician will require lifting assistance to access your Miele appliance.
  • You need to arrange a service repair for a vacuum cleaner or countertop coffee machine.

Return to Base repairs

Please contact us on 0330 160 6600 to arrange a repair for your Miele Vacuum Cleaner and freestanding coffee machine

£125 inc VAT for standard vacuum cleaners, this will include any spare parts required.

£175 inc VAT for revolution vacuum cleaners, Blizzard and Robot Vacuums Cleaners, this will include any spare parts required.

£125 inc VAT for Freestanding Coffee Machines plus any spare parts required.

Service Fees 2019

Additional costs

  • Domestic Estimate Call £125.00
  • Stacking Kit Installation (includes Call Out) £175.00
  • Multiple Appliance Surcharge £50.00
  • Lifting Assistance £40.00

Top service

For many years now, Miele Service has come out on top for providing the best service

Number 1

  • In terms of speed
  • When it comes to sticking to deadlines
  • In terms of the availability of Service
  • When it comes to the friendliness of our employees who take orders over the phone, as well as their specialist advice and the way they deal with the issue on the phone.

Book a technician

You can reach us easily – request a call-out either online or on the phone.

0330 160 6600

Monday – Friday: 8.00 a.m. – 6.00 p.m.

Saturday: 9.00 a.m. – 2.00 p.m.

Sunday: Closed.

Online booking

Online Service Booking

This might be of interest too:

Miele original spare parts

Miele Extended warranty

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