Keeping your appliances at their best
Miele repair services
At Miele, we know how essential your appliances are to your daily routine. That’s why our repair services are always near. With top-quality service and expert support, we’re committed to keeping your premium appliances performing at their best, for years to come.
Choose from the options below:
• Self-help: if you want to quickly troubleshoot to resolve your issue
• Miele repair service: for professional repairs on all your Miele appliance
Self-help options
Easily resolve appliance issues on your own with our self-help solutions. From troubleshooting guides and instruction videos to expert assistance, we provide everything you need to keep your Miele appliances running smoothly.
Troubleshooting guidance
• Quickly diagnose and resolve common appliance issues with our easy-to-use guide
• Watch clear, step-by-step instruction videos
• Free of charge
Remote Assist
• Speak to an appliance expert over the phone, receive expert guidance to resolve your issue
• £59 per Miele appliance
Spare parts
• Find original Miele spare parts by browsing our catalogue
• Benefit from our high-quality standards for reliable quality and seamless compatibility
• Maintain your appliance's performance and longevity
Appliance Repair
Please see below for your current repair options
*Please find our Terms & Conditions here.
Standard Repair
Get on-site repairs tailored to your needs. Pricing includes call-out fees and labour for large household appliances:
Standard Repair: £170
This includes the first hour of labour
Additional labour per hour: £110 (£11 for each 6-minute interval)
Spare parts price based on parts required
Browse our Popular Spare Parts
Fixed Price Repairs
Total peace of mind — our fixed price repair covers call-out, labour, and spare parts for a transparent fee:
Laundry appliances: £289
Kitchen appliances: £309
Coffee machines: £339
Products excluded from Fixed Price Repair:
• Mastercool Refrigeration Range
• Range Cookers
• Dialog Oven
Vacuum Repairs
Vacuum cleaners are part of our specialised repair services. Please explore the repair options below.
*Please find our Terms & Conditions here.
Fixed Price Repairs
Total peace of mind — our fixed price repair covers call-out, labour, and spare parts for a transparent fee:
Robot and Stick Vacuum cleaners : £175
Cylinder vacuum cleaners: £125
Our commitment to top-quality repairs
Frequently asked questions
Answer for Remote Assist markets: Miele appliances are made to last for many years and we understand that it is always inconvenient when something goes wrong unexpectedly. Many of this issues can be solved over the phone with our Remote Assist service offer. During the Remote Assist (video) call, we will make the correct diagnosis, provide a cost estimate and guide you through the repair if possible. If your appliance is deemed beyond economic repair and you decide to purchase a new Miele appliance directly from us, the Remote Assist costs will be deducted from the purchase price - effectively making the service free of charge.
During the Miele warranty period, any defects in your appliance excluding usage and operating errors will be resolved at no cost to you. This includes repairs or replacements of affected components or the entire appliance. Miele will also cover all travel costs, call-out charges, labour, and spare parts. For full details, please refer to the warranty terms and conditions.
A “Fixed Price Repair” is a service provided at a set price, agreed upon before the service visit. This one-off payment covers all costs needed to get your appliance back up and running, including:
• The call-out charge.
• All labour and spare parts required to fix the reported fault at the time of booking, including subsequent visits if spare parts need to be ordered.
• A 12-month guarantee on parts and labour for the conducted repair, starting from the repair date.
The “Fixed Price Repair” service is available for most large household appliances, but please note that it does not cover MasterCool appliances, Dialog Ovens, and Ranges.
In case we might not be able to repair the appliance or the appliance is beyond economic repair, you will receive a replacement proposal.
Remote Assist includes an in-depth diagnosis and guidance towards a solution provided by a Miele appliance expert over the phone. This may involve guided self-help, troubleshooting, spare parts advice, or booking a technician—all for a fixed price. A video call option is also available if needed.
If a solution cannot be found during the Remote Assist call, our appliance expert will schedule a service visit. If a repair is deemed no longer cost-effective, they will propose a suitable appliance solution. Should a follow-up visit or appliance replacement be necessary, the cost of the Remote Assist call will be discounted.
Miele appliances are designed for longevity, and we offer original Miele spare parts for at least 15 years after production ends. We continue to service many older Miele appliances, as they often remain valuable and worth repairing.