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Remote Assistance

Discover the ease and efficiency of resolving your appliance issues from the comfort of your home with Miele Remote Assist.

A dedicated team of Miele experts is on hand to help you remotely, starting with a thorough diagnosis of the fault and guiding you through simple steps to resolve the issue by phone or video call. With their expertise, many incidents can be resolved quickly, saving you time, money, and effort.

The price of this service is £59. If the Remote Assist session does not resolve the issue and a technician visit is needed, the fee you paid for Miele Remote Assist will be credited against the cost of the in‑person visit.

Contact us to book an appointment with an appliance expert.

Telephone: 0330 160 6600 

Opening Hours:

8:00 - 18:00 Monday to Friday
8:00 - 16:00 Saturday

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The benefits for you

In-depth diagnosis

A Miele expert will help identify the issue using advanced remote diagnosis.​

Guided self-help​

We identify the best solution, and if feasible, we guide you with simple steps so you can resolve the issue.

Genuine Spare Parts

If necessary, we identify the correct replacement part for your appliance and handle the order for you.

Eco-friendly and efficient

Not only will you save time and money by not having to wait for a technician to come to your home. You can also help the environment by reducing CO2 emissions.

No risk involved​

If a technician's visit is necessary to resolve the issue, you will receive a full refund of the Remote Assistance service fee.