Enjoy the benefits of a personal in-store consultation from the comfort of your own home.
Miele Live Sales Consultation
If you are unable to visit to one of our Miele Experience Centres, or simply prefer to shop from home, you are now just one click away from expert appliance advice.
One of our Miele Experience Centre Experts will assist you in choosing the right Miele appliance via a video call on your computer, laptop or smartphone.
We are available from Monday to Friday between 9:00am and 5:00pm. Look out for the icon during these times, which will appear when an Expert is available to receive your call.
How does the Live Sales Consultation work?
Look out for the ‘Call the Miele Expert’ button
A widget will appear on our product pages after a few seconds of browsing, when an expert is on hand to receive your call. If it doesn’t appear, it may be because our experts are busy on other calls at that moment. You might also have to refresh the page or clear your cache. Otherwise, try private browsing or incognito mode.
You only need your microphone on your computer or mobile device
You can rest assured that we will not be able to see you. You will only be able to see us. Remember to enable your microphone access and switch it on, so we can hear you. You will then be connected to a live video call!
Get your personal consultation and product demonstration from one of our friendly, in-store experts.
We look forward to taking your call from Monday to Friday between 9:00am - 5:00pm.
Frequently Asked Questions
What is the Miele Live Sales Consultation for?
From kitchen and laundry appliances to vacuum cleaners, our Miele Experience Centre Experts have a range of appliances available to show you on a live call, to help you choose the appliance that is right for you - all without you needing to leave your home.
Will I be seen on the call?
No, we will not be able to see you. Only you can see our Miele Experience Centre Experts. Don't forget to enable your microphone access and switch it on so we can hear you.
Will I have to share my details?
No, you will not have to share any details in order to call us. Our Miele Experience Centre Expert may ask for your name and/or contact information in order to send you information or follow-up the conversation, but there is no requirement to provide these.
If the call is cut short due to technical difficulties, please call the consultant back, as we will be unable to reconnect the call.
Why can't I see the widget?
Normally it will appear at the bottom of your screen, after a few seconds. If this does not work, it may be because our experts are busy on other calls, or you may need to refresh the page or clear your cache. Otherwise, you can try private browsing or incognito mode.
Why can't I connect?
If the consultant is showing as unavailable, they may be on another call or you might be calling out of hours.
Please note that certain web browsers are not fully supported. For the best results, try using Chrome or Firefox. Alternatively, you can try using your phone or tablet instead.