Privacy Notice

This Privacy Notice aims to inform you about the data processing in connection with our website and related services. The processing of personal data takes place exclusively within the framework of the respective valid legal data protection regulations, in particular the General Data Protection Regulation (hereinafter referred to as "GDPR").

1. General information

1.1 Personal data

In accordance with Art. 4 (1) GDPR, “personal data” means any information relating to an identified or identifiable natural person (hereinafter referred to as the “data subject”; a natural person is considered as being identifiable, directly or indirectly, in particular by means of an identifier such as a name, an identification number, location data, an online identifier or one or more special characteristics expressing the physical, physiological, genetic, mental, economic, cultural or social identity of this natural person.

1.2 Controller

The controller within the meaning of Art. 4 (7) GDPR is

Miele Co Ltd,
Fairacres, Marcham Road,
Abingdon,
Oxfordshire, OX14 1TW

Tel: 0330 160 6600
E-mail: info@miele.co.uk

1.3 Data Protection Officer

You can contact our Data Protection Officer at the postal address listed under 1.2 or by sending an e-mail to: dpo@miele.co.uk

2. Collection and processing related to our website

2.1 Automatically processed data when visiting

Each time you access our website, your browser automatically transmits data that are stored in the log files of the server. This includes the following data (hereinafter referred to as the "Log file data"):

Information about browser type and browser version;
operating system of the user;
Internet service provider and IP address of the user; and
date and time of the access.

The Log file data is anonymised and then evaluated on a continuous basis in order to improve the website, to adapt the website to the interests of our users and to be able to remedy errors quickly. For these purposes, the legal basis for the processing of data is our legitimate interest pursuant to Art. 6 (1)(f) GDPR.

In a non-anonymised form, Log file data are used solely to detect malfunctions and to ensure system security, including detection and tracking of improper access attempts and fraud and abuse attempts. The data are stored for 7 to 14 days and then deleted. On occasions, we require the further storage of Log file data for evidence purposes so this will not be deleted until final clarification of the respective incident has been obtained and may in individual cases be forwarded to the investigating authorities.

2.2 Processed data when using the online shop

If you actively submit data to us, for example by registering with our online shop or placing an order, we will process the data transmitted by you.

When registering for our online shop or when using the online shop, we collect and process the following information from you:

title;
name;
address;
telephone number;
password;
as well as date of birth (voluntary); and
order history.

When ordering, we also process the following information:

items ordered;
delivery address, if different; and
invoice and payment data.

We process the above data in order to update your registration and to process your orders. The legal basis for processing this data is performance of a contract pursuant to Art. 6 (1)(b) GDPR.

We store the data collected for the purposes of performing the contract until the expiry of the statutory or any contractual warranty and guarantee claims. Thereafter, we store the information required by commercial and tax law for the statutory periods of time for the sole purposes of making it available to the tax authorities in the event of an audit being.

Your payment data will be forwarded to the respective payment service provider for payment processing.

If you pay via PayPal, you will be redirected to PayPal's website via a link. With regard to payment processing, the data processed relate to your name, your address, your e-mail address, any telephone numbers and account or credit card information. If you have a query regarding the use of your personal data by PayPal please refer to the General Terms and Conditions, Terms of Use and Privacy Notice of PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg on the website: www.paypal.com.

Orders for Miele calendars are processed via external service providers, to whom any payments are also to be made. These service providers act on our behalf and following our instructions.

The delivery address will be forwarded to the delivery partner appointed by us. So that the delivery partner can contact you to coordinate the delivery date or in the case of delivery problems, we will provide the delivery partner with your e-mail address and, if applicable, telephone number. The respective data are transmitted solely for the respective purposes and are deleted after delivery. Some of our delivery partners offer track-and-trace services. We will transfer your e-mail address to the delivery partner in order to enable our partner to provide its track-and-trace services to you. The legal basis for the processing of the data is the consent pursuant to Art. 6(1)(a) GDPR.

2.3 Collection service

In the event that you are in default of payment despite repeated reminders, we reserve the right to forward the data required for the execution of a collection to a debt collection agency for the purpose of fiduciary collection or to sell the outstanding claims to a collection service provider. In the event of a sale, the collection service provider becomes the holder of the claim and asserts the claims in its own name. The legal basis for the transfer of data in connection with the fiduciary collection is performance of contract pursuant to Art. 6 (1)(b) GDPR and for the transmission of data in the context of the sale of a claim our legitimate interest pursuant to Art. 6 (1)(f) GDPR.

2.4 Credit check

Our company regularly checks your credit status for contracts and –in cases where we have a legitimate interest – even for existing customers. For this purpose, we work together with a service partner from which we receive the necessary data. In order to perform the above, we will transmit your name and contact details to our service partner. The legal basis for the data processing is our legitimate interest pursuant to Art. 6 (1)(f) GDPR.

2.5 Miele Club

If you register for the Miele customer program Miele Club, we will collect the following customer data as part of the registration:

title;
name;
address;
telephone number;
password;
and date of birth (voluntary).

We process these customer data for the purpose of providing our customer programme. The legal basis is performance of contract pursuant to Art. 6 (1)(b) GDPR.

We store the customer data during your membership in our Miele customer program Miele Club. Thereafter, we store the customer data only and insofar as we are obliged to store it for reasons based on commercial and tax law.

2.6 Commercial communication

If and insofar as you have given us your consent for marketing and advertising purposes, e.g. you have signed up to the e-mail newsletter, customer satisfaction surveys, app-notification, Miele Club newsletter etc., or we are otherwise allowed to process your data for the aforementioned purposes on the legal basis of our legitimate interest, the data processing required in the context of establishing contact takes place on the legal basis of your consent, Art. 6 (1)(a) GDPR or our legitimate interest, Art. 6 (1)(f). It might be possible that commercial communication will be provided through our external service providers. These service providers act as instruction-bound processors for us. You may object the processing of your data for these purposes or revoke your consent to us at any time with effect for the future (e.g. by using the unsubscribe link included in the e-mail or write us an e-mail or letter).

2.6.1 Basic Personalisation

If and to the extent that you have given us your consent, we will process the contact data you have provided (your e-mail address and name, phone number and/or Miele Account, if applicable) for the purpose of sending the basic commercial communication via email, SMS or the Miele Apps.

Additionally, we will process receipt and read confirmations received via the commercial communication, as well as information about the links you clicked on. If you click on a link within the commercial communication, we also process information collected by cookies about your user behaviour on the website, which you can access via a link within the commercial communication sent. We store this information about your user profile and use it to better tailor the content of our commercial communication to your personal interests. We store this personalisation information for this purpose for 2 years.

As part of the basic commercial communication, we will inform you about news in the Miele range of products, events organised by Miele, customer surveys in which you can take part, product rating and review requests for purchased Miele products and recipes, all tailored to your interests. For review and ratings, see also our related terms of use.

We will inform you about Miele events in the vicinity of your place of residence based on the postal code of your place of residence that you have provided.

Furthermore, we will process your interests in specific Miele products and services that you may have submitted in the context of the registration for the commercial communication.

Taking into account any Miele appliances or Miele products you may have already purchased and will purchase in the future from Miele or register and will register, (add to your Miele account), respectively, Miele tailors the subscribed commercial communication to your interests/needs. This includes, among other things, reminders of a warranty extension and the redemption of the voucher for consumables enclosed with the respective device. For that purpose we process also your order history.

Miele processes your order history (as far as relevant also retrospectively) for five years.

The legal basis for this processing is your consent, Art. 6 (1)(a) GDPR. We store the contact data and your consent for the stated purposes for five years after each use.

You can revoke your consent at any time with effect for the future. You can declare your revocation at any later time in writing (Miele Co Ltd, Fairacres, Marcham Road,Abingdon, Oxfordshire, OX14 1TW) or by email (info@miele.co.uk) without giving reasons. In addition, every e-mail sent to you contains an unsubscribe link which use also declares your revocation. In the Miele apps, there is a corresponding option to log off in the settings.

2.6.2 Advanced Personalisation

In order to respond to your individual needs, we process the Miele services you have used and will use in the future (e.g. delivery and/or installation service, maintenance work as well as individual product advice and contacting Miele customer service) and technician assignments commissioned by you. As part of the information on technician assignments, Miele processes the details of the respective repair order, the reason for the damage and any remedial measures (repairs) carried out.

We store that information (advanced personalisation) for this purpose for 3 years. The legal basis for this processing is your consent, Art. 6 (1)(a) GDPR.

The legal basis for this processing is your consent, Art. 6 (1)(a) GDPR. You can revoke your consent at any time with effect for the future. You can declare your revocation at any later time in writing Miele Co Ltd, Fairacres, Marcham Road,Abingdon, Oxfordshire, OX14 1TW) or by email (info@miele.co.uk) without giving reasons. In addition, every e-mail sent to you contains an unsubscribe link which use also declares your revocation. In the Miele apps, there is a corresponding option to log off in the settings.

2.6.3 Complete Personalisation

For our complete personalisation, we process the data from our commercial communication as described in detail above and the following data:

Data collected using Firebase for Google Analytics regarding your use of our Miele apps, e.g.: opens, clicks and reading time; Further information can be found in the respective app - your data will only be processed if you have given us your consent to evaluate the usage data in the respective app

Data collected during your visits to our website using the Bloomreach Engagement solution, such as your usage behaviour (e.g. products viewed, products in the shopping cart, etc.) - your data will only be processed if you contact us and have given your consent to the collection of data via cookies and similar tracking technologies and to the evaluation of usage data when you visit our website.

We only process this usage data if we have collected it for advertising purposes based on your separate consent and may link it to your user profile.

We store this information (complete personalisation) for this purpose for 2 years. The legal basis for this processing is your consent, Art. 6 (1)(a) GDPR. You can revoke your consent at any time with effect for the future. You can declare your revocation at any later time in writing (Miele Co Ltd, Fairacres, Marcham Road,Abingdon, Oxfordshire, OX14 1TW) or by email without giving reasons. In addition, every e-mail sent to you contains an unsubscribe link which use also declares your revocation. In the Miele apps, there is a corresponding option to log off in the settings.

2.6.4 Commercial after-sales contact

If we have received your e-mail address in connection with ordering goods or services, we will also process your e-mail address in order to inform you about similar goods or services by e-mail in the future. You can request at any time that you no longer receive such informational e-mails from us (right to object). To do this, please send an e-mail to info@miele.co.uk or to the contact details given in the imprint or click on the link at the end of the information e-mail. You will not incur any costs other than the transmission costs according to the basic tariffs. Our legal basis to process your data is our legitimate interest in direct marketing to inform you about similar products and services Art. 6 (1)(f) GDPR.

3. Creating analyses and evaluations for internal reports and statistical purposes

We consistently strive to gain a better understanding of our customers’ needs and wishes, and to align our products, services and marketing activities with these as far as possible.

To do this, where necessary we process the data of yours described below in order to create our own internal statistics for our internal reporting and our own market research so that – for example – we can improve our products and services, adapt our range, gauge campaigns and sales channels, and perform general purchase analyses (our legitimate interest in this processing is based on Article 6(1) (f) GDPR). We engage the services of our affiliated companies Miele & Cie. KG and Miele X B.V. to act as processors (as outlined in Article 28).

In this context, we distinguish between two different processes:

Pseudonymised analyses of purchase data
The data we use from purchase histories (order numbers, customer numbers and codes from redeemed vouchers, where applicable) is pseudonymised and has any personal data removed from it.
Anonymised analyses based on customer groups
To do this, we process the following in addition to the data above:
- The number and type of registered appliances per customer account, the customer’s form of address and the postcode shortened to three characters

Where we process data based on your consent to commercial communication (see 2.6.1 to 2.6.3, 2.2):

Campaign history data, newsletter opening and click data (see “Basic Personalisation”), aggregated behaviour data from our websites (see “Complete Personalisation”), year of birth and any services used or technician work commissioned

Based on your Miele Club membership, if this exists (see 2.5):

The duration and status of your Miele Club membership (see “Miele Club”), year of birth assuming that we are already processing the data with permission and are identifying and using anonymised customer group models.

Your personal data will be anonymised in the context of processing. The data will not be analysed and evaluated in analysis systems until it has been anonymised; this means that it will be analysed and evaluated without reference to any personal details.

The aggregated reports and statistics do not allow identification of a specific person under any circumstances, and will be shared with other companies in the Miele Group.

The legal basis for this is Article 6(1) (f) GDPR. Our legitimate interest is in the purposes described above. As a general rule, our actions – particularly pseudonymisation and anonymisation – only have a minor impact on your rights and freedoms, which means that they do not routinely outweigh our legitimate interests in processing. However, you may object to the processing of your personal data for these purposes at any time, at which point we will stop processing it. You can exercise your right of objection by sending us your notification in any format – such as an e-mail or letter – to the contact details referred to above. For more information on exercising your right of objection, see “Right of objection” below.

Personal data will only be stored for the purposes described for as long as is required to fulfil these purposes, unless any applicable laws state that we are obligated to process the data for longer.

4. Contact and customer service

4.1 Contacting us

Our website lists different ways that you can contact us. Furthermore, you can contact us through our social media presences (e.g. on Facebook or Instagram). If you use these and contact us e.g. by e-mail, we will process the data you provided to us in order to answer your request.

We have a legitimate interest in answering your enquiries. The legal basis for the data processing is therefore our legitimate interest pursuant to Art. (6)(1)(f) GDPR. If the purpose of your request is to conclude a contract, the legal basis is performance of contract pursuant to Art. 6 (1)(b) GDPR.

When contacting us, data transmitted to us will be deleted after completion of your request, provided and insofar as we are not obliged to store it for reasons based on commercial and tax law.

4.2 Digital Miele Assistant

The Digital Miele Assistant is a so-called chatbot provided by our technical service provider, e-bot7 GmbH, Perusastraße 7, 80333 Munich. The Digital Miele Assistant will assist you in the search for information on and purchase of Miele Service Packages, such as the Miele Service Certificate, Coffee Care or Exclusive Care Packages. You can simply enter your questions in the chat window. The Digital Miele Assistant will then provide you with answers. If you would like to request a Miele Service Certificate, the Digital Miele Assistant will send you a link to the appropriate web form.

The Digital Miele Assistant does not answer any contract-specific customer requests. If you have any such enquiries, please contact our customer service (https://www.miele.co.uk/f/uk/contact-next-gb.aspx). Personal details are neither required nor requested in order to use the Digital Miele Assistant. At the most, information about the respective appliance type is collected but not appliance identification, e.g. via a serial number, which is necessary for the Digital Miele Assistant.

We process your data to deal with your concerns and to control and improve our business and service processes, including the Digital Miele Assistant, which is our legitimate interest. The legal basis for the processing is Art. (6)(1)(f) GDPR. If you purchase a Miele Service Certificate or another Miele Service Package, the legal basis for data processing is Art. 6 (1)(b) GDPR. E-bot7 GmbH acts as a processor on our behalf and acts upon our instructions.

The questions you ask the Digital Miele Assistant, as well as the usage data, i.e. chat duration, time stamp of the messages, number of dialogues and approximate location of the users, are stored for a maximum of 90 days. After that, your questions will be deleted irrevocably. In addition, the usage data are stored anonymously for statistical purposes. Personal data are not evaluated.

4.3 Miele Customer Service

You can contact Miele Customer Service in various ways, e.g. by telephone or online. In this case, we will process the data you submit to us as part of your request. Insofar as is necessary for the provision of customer service, for example, to collect the device from you, to carry out repair work or to process warranty or guarantee claims, your data will be forwarded to our service partners.

The legal basis for the processing of your data in the context of customer service is performance of contract pursuant to Article 6 (1) (b) GDPR.

With regard to customer service, data transmitted to us will be deleted upon expiry of the corresponding warranty or guarantee periods, provided and insofar as we are not obliged to store them for a longer period for reasons based on commercial and tax law.

4.4 Go Instore

On our website we use the Go Instore services provided by Sym-Sys Ltd (t/a Go Instore), 1 Phipp St., London, EC2A 4PS, United Kingdom. By using this service, you will be connected with our Miele Experience Center in order to get a digital presentation of our products. You just have to activate your microphone. The video/audio stream will not be stored. In this context, your personal data (IP-address and further information you shared with our MEC Team) will be processed. We have a legitimate interest in answering your enquiries. The legal basis for the data processing is Art. (6)(1)(f) GDPR. If the purpose of your request is to conclude a contract, the legal basis is Art. 6 (1)(b) GDPR. In the event you also agree to the use of analytics cookies, we will use your interaction with our Go Instore services and your corresponding use of our webshop for sales attribution purposes. When contacting us, data transmitted to us will be deleted after completion of your request, provided and insofar as we are not obliged to store it for reasons based on commercial and tax law. Furthermore, we use cookies for the service. Please find detailed information to the use of cookies in our cookie notice. For more information to Sym-Sys Ltd and the Go Instore service please visit www.goinstore.com.

5. Cookies

We also use cookies or similar technologies on our website, such as pixels (hereinafter referred to as "Cookies"). Cookies are small text files stored by your browser on your device, or image files, such as pixels. The next time you visit our website with the same device, the information stored in cookies will either be returned to our website (hereinafter referred to as "First Party Cookies") or to another website (hereinafter referred to as "Third Party Cookies").

The information stored in the cookies tells the website that you have already visited it. This allows us to display the website in the best possible way in accordance with your preferences. Only the Cookie itself is identified on your terminal. In addition, personal data will be processed only after your explicit consent or if absolutely necessary in order to be able to use the service offered and requested by you accordingly.

You can disable certain Cookies on our Cookie settings page. Furthermore, you can generally prevent the storage of Cookies by setting your browser software accordingly; in that case, you may not be able to use all features of our website to their fullest extent.

We inform you about the use of cookies in advance with a corresponding note on a banner.

6. Analysis and targeting tools

6.1 Google services

On our website, we use various services provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter referred to as "Google").

For more information about Google services please visit https://www.google.com/privacy/ads/.

6.1.1 Google Analytics

Our website uses Google Analytics for the needs-oriented design and improvement of the website. Google Analytics uses so-called cookies that are stored on your terminal and that allow an analysis of the use of the website by you. The information generated by the cookie is usually transmitted to a Google server in the US and stored there. We use the extension of IP anonymisation (referred to as IP masking) on this website, i.e. your IP address is shortened by Google within Member States of the European Union or in the other States that are party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there.

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and Internet usage to the website operator.

The legal basis for the data processing is legitimate interest pursuant to Art. (6)(1)(f) GDPR.

Google's services also include reporting on the effectiveness of our advertising efforts (including across devices), the demographics and interests of our users, and cross-device delivery features of online advertising when you have a Google Account and personalised advertising (hereinafter referred to as "personalised ads"). In this case, the legal basis of data processing is the consent you granted to Google (Art. 6 (1)(a) GDPR).

You may object to the collection or analysis of your data by Google Analytics by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout.

The data sent by us and linked to cookies, user identifiers (e.g. user ID) or advertising IDs will be automatically deleted after 14 months.

For more information about the Google Analytics terms and conditions, visit https://www.google.com/analytics/terms/.

6.1.2 Google Remarketing Features

Google's remarketing feature allows us to show our users advertisements based on their interests on our other websites within the Google Ads Network (so-called "Google ads" or ads on other websites). For this purpose, the interaction of the users on our website is analysed in order to be able to show users targeted advertising even after visiting our website on other sites. Google stores a number in the browsers of users who visit certain Google services or websites on the Google Display Network. This number records the visits of these users.

The legal basis for the data processing is legitimate interest pursuant to Art. (6)(1)(f) GDPR.

You may disable the use of cookies by Google by installing the plug-in provided at the following link: www.google.com/settings/ads/plugin

6.1.3 Google Conversion Tracking

We also use Google's Conversion Tracking in this context. When you click on an ad served by Google, a 30-day conversion tracking cookie will be placed on your device. These cookies are not for personal identification. The information gathered using the conversion cookie is used to generate conversion statistics for Google Ads advertisers.

The legal basis for this data processing is legitimate interest pursuant to Art. (6)(1)(f) GDPR.

You can disable Google interest-based ads on your browser by turning off https://www.google.com/settings/ads or opting out of https://www.aboutads.info/choices/.

6.1.4 Further Services of the Google Marketing Platform

In addition, our website uses further services of the Google Marketing Platform (formerly “Google doubleclick”). These services use cookies to serve ads that are relevant to users, to improve campaign performance reports or to prevent a user from receiving ads multiple times.

Google uses a cookie ID to record which ads are played in which browser and thus prevents them from being displayed multiple times. In addition, Google can use cookie IDs to track what are known as conversions, i.e. whether a user sees an advertisement and later goes to the advertiser's website and buys something there. According to Google, such cookies do not contain person information.

Your browser automatically establishes a direct connection to the Google server. We have no influence on the extent and further use of the data collected through the use of this tool by Google. According to Google, through the involvement of this services, Google receives the information that you have accessed the relevant part of our website or clicked on an ad from us. If you are registered with a service of Google, Google can assign the visit to your user account. Even if you are not registered with Google or have not logged in, there is a chance that the provider will find out and store your IP address.

In addition, the Google cookies allow us to understand whether you are performing certain actions on our website after you have viewed or clicked on one of our ads on Google or on another platform (Conversion Tracking) (“Floodlight”). Google uses this cookie to understand the content with which you have interacted on our web sites so that it can later send you targeted advertising.

You can prevent the tracking process by setting your browser software accordingly (e.g. third party cookies disabled), deactivate the cookies for conversion tracking by blocking cookies from the domain www.googleadservices.com in your browser settings, at www.google.com/settings/ads, for interest-based ads of the providers that are part of the About Ads self-regulatory campaign, via the link https://www.aboutads.info/choices or the link https://www.google.com/settings/ads/. We point out that in this case you may not be able to use all the features of this offer in full.

For more information about the Google Marketing Platform please visit https://marketingplatform.google.com/. You can also find more information from the Network Advertising Initiative (NAI) at https://www.networkadvertising.org/.

The legal basis for the data processing is your consent pursuant to Art. (6)(1)(a) GDPR.

6.2 Facebook Custom Audiences

Our website uses the "Custom Audiences" remarketing feature of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (hereinafter referred to as "Facebook"). This allows users of the website to be shown interest-based advertisements ("Facebook Ads") as part of their visit to the social network Facebook or other websites that also use the process. We are interested in showing you advertisements that are of interest to you in order to make our online offers more interesting to you. The legal basis for the processing of your data is legitimate interest pursuant to Art. 6(1(1)(f) GDPR.

The use of Custom Audience means your browser automatically establishes a direct connection to the Facebook server. We have no influence on the extent and further use of the data collected through the use of this tool by Facebook and therefore inform you that according to our knowledge: By integrating Facebook Custom Audiences, Facebook receives the information that you have accessed our website or have clicked on an ad from us. If you are registered with a service of Facebook, Facebook can assign the visit to your Facebook account. Even if you are not registered with Facebook or have not logged in, there is a chance that the provider will process your IP address and other identifying features.

Disabling the "Facebook Custom Audiences" feature is available to logged-in users at https://www.facebook.com/settings/?tab=ads#.

For more information about data processing through Facebook, please see: https://www.facebook.com/about/privacy.

6.3 Amazon Conversion Pixel and Amazon Remarketing Pixel

Our website uses Amazon Conversion Pixel and Amazon Remarketing Pixel web analytics services from Amazon.com, Inc., 410 Terry Ave. North Seattle, WA, United States. The Amazon Conversion Pixel and the Amazon Remarketing Pixel use cookies that are stored on your computer that allow us to analyse the use of the Website by you, as well as personalised advertising.

You can prevent the storage of cookies by using a corresponding setting on your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible. You may also prevent Amazon from collecting the data generated by the cookie and related to your use of the website, as well as the processing of such data by Amazon, by clicking on this link and selecting the setting "Do not personalise Ads by Amazon for this Internet Browser": https://www.amazon.de/adprefs. Alternatively, you can select the appropriate settings at https://www.youronlinechoices.com/en. An opt-out cookie will then be set in your browser, which prevents the future collection of your data by the Amazon Pixels when visiting our website. This opposition is valid as long as you do not delete the opt-out cookie.

The legal basis for this is legitimate interest pursuant to Art. 6 (1)(f) GDPR, whereby the improvement in comfort and quality of our services justifies our legitimate interest.

6.4 Smartlook

Our website uses the Smartlook analysis service of Smartsupp.com s.r.o., Milady Horakove 13, 602 00 Brno, Czech Republic.

Smartlook captures movements on the viewed websites in so-called heatmaps. This allows us to see where users are clicking and how far they are scrolling. This allows us to make our website better and more customer friendly.

This includes information about the website and the referencing URL, the date and time of the visit to the website and technical information in the form of screen resolution, operating system, browser type and device type, as well as the country and town from which the website was accessed. The users' IP address or form information will not be used for this purpose.

You can disable Smartlook using the following opt out switch: Disable Smartlook. The Smartlook privacy policy can be found here: https://www.smartlook.com/en/privacy.

The legal basis for the use of Smartlook is legitimate interest pursuant to Art. 6 (1)(f) GDPR, whereby the improvement in comfort and quality of our website justifies our legitimate interest.

6.5 Hotjar

On our website we use Hotjar by Hotjar Ltd (“Hotjar”), Dragonara Business Centre, 5th floor, Dragonara Road, Paceville St Julian’s STJ 3141 Malta, that provides Software as a Service (SaaS), a third-party analytics service, to help us understand how visitors engage with our website and to optimize this service and experience.

Hotjar may collect and process data on our behalf, including clicks, mouse movements, and scrolling activity, what users do and don’t like, information about your device and browser, IP address (collected and stored in an anonymized format), unique device identifiers, referring URL and domain, pages visited on, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

Hotjar acts as a data processor, and we as a controller in accordance with the GDPR.

All data collected by Hotjar is stored in the European Economic Area. However, it might be possible the data will be transferred to sub-processors outside the EEA and/or the United Kingdom (“Third Countries”). There will be certain safeguards to ensure that the data is protected in accordance with the requirements of the GDPR.

For further details, please see Hotjar’s support site About Hotjar – Hotjar Documentation.

7. Social media plugins

Our website uses the Facebook social media plug-in of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (hereinafter referred to as "Facebook").

An overview of Facebook plug-ins can be found here: https://developers.facebook.com/docs/plugins; You can find further information on Facebook's Privacy Policy at the following link: www.facebook.com/policy.php

Facebook may receive the information that you have accessed the corresponding website of our online service and possibly interacted with the plug-in. By activating the plug-in, your personal data will be saved and sent to Facebook in the USA.

We have no influence on the collected data and data processing operations, nor are we aware of the full extent of data collection, the purpose of the processing, or the retention periods. We also have no information on how to delete the data collected by Facebook.

As far as we know Facebook stores the data collected about you as usage profiles and uses them for purposes of advertising, market research and/or tailor-made website design. Such an evaluation is carried out in particular (also for non-logged-in users) for the presentation of needs-based advertising and to inform other users of the social network about your activities on our website. You have a right to object to the formation of these user profiles, whereby you must exercise this right to Facebook.

Through the plug-ins we offer you the opportunity to interact with the social networks and other users, so that we can improve our offer and make it more interesting for you as a user. The legal basis for the use of the plug-ins is legitimate interest pursuant to Art. 6(1)(f) GDPR.

You can completely prevent the plug-ins from being loaded using add-ons for your browser, so-called script blockers.

8. Social media presence

8.1 Note regarding the Facebook Fanpage

Accessing https://www.facebook.com/MieleGreatBritain/ will take you to our fanpage on the Facebook.com social network of Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland (hereinafter referred to as "Facebook"). If you visit our fanpage, Facebook collects data and processes it in the US, if necessary. This also happens if you yourself are not a registered user of Facebook or simply have not logged in to your Facebook account. According to information provided by Facebook, the data collected includes, among other things, the IP address, operating system information, hardware versions and browser type, data collected from Facebook cookies about your user behaviour, and other technical data. Please refer to the Facebook Privacy Policy, which you can access here: https://www.facebook.com/privacy/explanation. You can also find information from Facebook about cookies on https://www.facebook.com/policies/cookies.

8.2 Note regarding Twitter

We operate the Twitter account https://twitter.com/miele_gb?lang=en or MieleGreatBritain (@Miele_GB) on the short message service, Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA, (hereinafter referred to as "Twitter"). The body responsible for the data processing of persons living outside of the United States is Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2 D02 AX07, Ireland.

When you use Twitter, your personal data are collected, transmitted, stored, disclosed and used by Twitter, transmitted, stored and used wherever you reside in the United States, Ireland and any other country in which Twitter operates.

We have no influence on the processing of the collected data, as it is performed solely by Twitter. Information about which data are processed by Twitter and used for which purposes can be found in the Twitter Privacy Policy: https://twitter.com/privacy

8.3 Note regarding Instagram

We run the Instagram account https://www.instagram.com/miele_gb/?hl=en or Miele Great Britain (@miele_gb) on the social network Instagram, which is part of Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland (hereinafter referred to as "Instagram"). If you visit our account, data will be collected from Instagram and processed in the US, if necessary. This also happens if you yourself are not a registered user of Instagram or have not logged in to your Instagram account. We have no influence on the processing of the collected data, as it is performed solely by Instagram. According to information provided by Instagram, the data collected includes, among other things, the IP address, operating system information, hardware versions and browser type, data collected from Instagram cookies about your user behaviour, and other technical data. Please refer to the Instagram Privacy Policy, which you can access here: https://help.instagram.com/519522125107875?helpref=page_content.

8.4 Note regarding YouTube

We operate the YouTube Channel https://www.youtube.com/channel/UCfXwDm8rRwCIiU3qU-wNINQ (Miele Great Britain) on the YouTube video platform, which is part of YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066 USA (hereinafter referred to as "YouTube"). If you visit our channel, data will be collected from YouTube and processed in the US, if necessary. This also happens if you yourself are not a registered user of YouTube or have not logged in to your YouTube account. We have no influence on the processing of the collected data, as it is performed solely by YouTube. According to information provided by YouTube, the data collected includes, among other things, the IP address, operating system information, hardware versions and browser type, data collected from YouTube cookies about your user behaviour, and other technical data. Please refer to the YouTube Privacy Policy, which you can access here: https://policies.google.com/privacy.

9. Job applications

If you apply via the Miele application portal or form or otherwise for a position with us and send us application documents, we will process the personal data you provide in this context only for the purpose of the application process.

Insofar as you have applied for an advertised position, the documents will be automatically deleted six months after completion of the application procedure, provided deletion does not conflict with our legitimate interests. In the case of an application without reference to an advertised position (unsolicited application), the application will be kept for a maximum period of one year in order to contact you, if necessary, with regard to a vacancy that arises during this time. At any time you have the option of requesting the deletion of your application prior to expiry of the scheduled retention periods. In the case of a successful application, the data provided to us will be stored in your employee file in compliance with the legal requirements.

If you have applied for an position with another Miele Group company, we will forward your application to the respective company for the purpose of deciding on the establishment of an employment relationship.

As far as we process your data for the decision on the establishment of an employment relationship, the legal basis the performance of our employment contract with you and our legitimate interests of managing our relationship with you (where the processing activities are not strictly speaking necessary for the performance of a contract.

In all other cases, the legal basis for storing your application data is your consent in accordance with Art. 6(1) lit. (a) GDPR.

10. Miele trade fair presence

If you visit one of our booths, we collect your data if you provide us with such, e.g. by handing over your business card. We process these data to respond to your queries, e.g. contact for further discussions or offers. If this is necessary to respond to your queries (e.g. when requesting a contact abroad), we will forward your data to the responsible person of the respective company of the Miele Group.

We have a legitimate interest in answering your enquiries. The legal basis for the data processing is our legitimate interest pursuant to Art. (6)(1)(f) GDPR. If the purpose of your request is to conclude a contract, the legal basis is performance of contract pursuant to Art. 6 (1)(b) GDPR. If you give us your consent for such, the legal basis is Art. 6 (1)(a) GDPR. You may revoke your consent at any time with effect for the future.

When contacting us, data transmitted to us will be deleted after dealing with your request, provided and insofar as we are not obliged to store it for reasons based on commercial and tax law.

At our booths, we also occasionally take pictures and film recordings for documentation, marketing and press purposes, which are then published via i.a. our social media channels (e.g. Facebook, YouTube or Instagram). In this case, we expressly point this out to you by posting a notice on the stand. You may revoke any consent granted to us regarding the use of an image at any time with effect for the future.

11. Access to your personal data

Within the context of the data processing described in this privacy notice, it might be possible that we transfer personal data to the following categories of recipients (in addition to the recipients expressly stated in this privacy notice):

authorized agents and other consultants (e.g. attorneys, tax accountants, auditors);
service providers;
companies of the Miele Group (https://www.miele.com/en/com/subsidiaries-2156.htm);
insurance companies; and
state agencies and governmental bodies.

We only transfer personal data to third parties insofar it is required to fulfil our contractual obligations, in case we have or the respective third party has a legitimate interest in processing the personal data or if you have given consent to the transfer. Furthermore, we only transfer personal data to third parties if and insofar we are obligated to do so according to applicable law, regulatory action or court order.

12. Your Rights

Data subjects have various rights under the GDPR where certain conditions apply. These include in particular:

Right to access: According to Art. 15 GDPR, you can request a confirmation as to whether personal data concerning you is being processed by us. If such processing is available, you may also request further information about the processing from us.
Right to rectification: In accordance with Art. 16 GDPR, you are entitled to rectification and/or completion if the processed personal data concerning you is incorrect or incomplete.
Right to restriction of processing: You may request, pursuant to Art. 18 GDPR, that the processing of your personal data be restricted.
Right to erasure: According to Art. 17 GDPR, you also have the right under certain circumstances to demand the deletion of your personal data stored about you.
Right to data portability: In accordance with Art. 20 GDPR, you are also entitled to receive the personal data that you have provided in a structured, common and machine-readable format and to transmit it without any obstruction from us to another controller.

13. Right to complaint

You have the right to complain about the handling of your personal data to a data protection authority.

14. Right of objection

If your personal data are processed on the basis of legitimate interests pursuant to Art. 6(1)(f) GDPR, you have the right to object to the processing of your personal data in accordance with Art. 21 GDPR, provided there are reasons for this arising from your particular situation or if your objection is based on being targeted to marketing purposes. In the latter case, you have a general right of objection, which is implemented by us without any particular situation being specified.

Buyers Guide

On our website, we use Guided-Selling-service provided by our service provider Neo Commerce GmbH, Max-Bill-Str. 8, 80807 Munich, Germany („Neocom“). The Guided-Selling- service helps you to find the right product faster and more efficiently. After only a few questions, initial product suggestions are made. The products get populated based on how well it fits your needs. You are free to decide whether you like to use the service. In this context, we only process meta data of an HTTP Web request as referrer, your IP-address, browser language and user agent (browser/ OS type & version) and your data shared with us by using the service. The data will not be stored. We process your data in order to provide you the service. The legal basis for the processing is Art. (6)(1)(a) GDPR. If you purchase a product, the legal basis for data processing is Art. 6 (1)(b) GDPR. Neocom acts as a processor on our behalf and acts upon our instructions.

In the context of the use of services, we also store information in your session storage, mainly in order to identify a user throughout multiple browser sessions. Please find more information to our cookie notice. For more information about Neocom and the Guided-Selling-service please visit https://neocom.ai/.

Qualtrics

On our website, we use the services of Qualtrics LLC, 333 W. River Park Drive, Provo UT 84604, USA to conduct customer, product, and brand surveys in order to regularly improve our products and services. When you are taking a survey, only log data (date, timestamp, browser information and settings, device details, and usage data) will be processed. Additionally, when you initiate a search on our website, we collect the data what you type after the "?text=" component in the URL (e.g., https://www.example.co.uk/search?text=example). This information helps us in understanding your search behaviour and is correlated with your survey responses in Qualtrics to assess the effectiveness of your search experience, ultimately guiding us in enhancing our services and product. You are free to decide whether you want to participate in a survey. If you do not want to participate, you can simply close the survey pop-up by using the “X”-button on the top right corner of the survey pop-up. The data processing is based on your consent under Article 6(1)(a) GDPR. You can revoke your consent with effect for the future at any time.

In the context of the use of Qualtrics services, we also use Qualtrics cookies, mainly to help keep track of survey sessions or to maintain survey sessions. Please find more information to our use of Qualtrics cookies in our cookie notice. For more information about Qualtrics LLC and use of personal data by Qualtrics please visit https://www.qualtrics.com/privacy-statement/.

Information within the Survey window

In order to provide you with our survey function, we must use cookies. Without such technology, the service is not usable. Please find more information in our privacy notice and cookie notice.

Information on data security at Miele

Miele on data security

Miele, as a manufacturer of high-quality and durable products, also puts the highest demands on the data and cyber security of its networked devices, apps and web applications. Although, we try very hard to detect and eliminate weaknesses in advance, one hundred percent security in case of information technology can be hardly achieved.

For this reason, Miele is interested in any information from you that relates to possible or discovered data security risks affecting our networked products, apps or web applications.

For reporting vulnerabilities and information about cyber security at Miele, please use our international page:

https://www.miele.com/en/com/cybersecurity-5047.htm

Even if you're not quite sure: We will follow up your request and contact you if we have any further questions.

Cookie Notice

Last updated: 13.04.2023 Miele Company Limited (“Miele”) uses so-called cookies on this website. In this policy we explain in detail what types of cookies Miele uses, what data is processed by them, cookie lifespan and your rights in relation to cookies. Your cookie consent settings:

Analysis

Marketing

You have the right to withdraw your consent at any time by returning to this cookie policy and changing the settings above.

1. General Explanation

Cookies are small text files that are stored on your computer or end device when you use our websites. When you visit the Miele website, a cookie may be stored on your system. This contains an individual string of characters that can be used to identify your browser the next time you visit the website. There are two basic types of cookies:

- Temporary cookies: These cookies, also called session cookies, are temporarily stored on your computer or terminal device during your visit to our website and then deleted.
- Persistent cookies: These cookies remain on your computer for a longer period of time.

In general, Miele uses various Internet technologies (e.g. cookies, Java-Script) to make it easier for you to use the Miele Internet applications and to optimise them. This means that they are used to:

- Identify you when you log in to our web shop and to ensure that valid security standards, optimized for you, are observed.
- Help us remember products that you have added to your shopping cart or notepad.
- Show you the quantity of products you have added to your shopping cart or notepad on the website.
- Remind us of your chosen language during the session, so that you can navigate our pages more easily.
- Analyse data, such as the evaluation of the number of visitors to our website or the most frequently visited websites. We use the analysis results for the purpose of optimizing our website.
- We also use so-called marketing cookies from third parties for the purpose of retargeting/remarketing and the placement of personalised online advertisements.

Please note that Miele needs you to express your preferences regarding the use of cookies, on its own interface, but by changing the cookie settings of your Internet browser, you can also deactivate or restrict the transmission of cookies. You can delete already stored cookies at any time. Further browser specific information on how to delete cookies can be found here:

- Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09

- For Mozilla Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

- For Google Chrome: https://support.google.com/chrome/answer/95647?hl=en

- For Safari: https://help.apple.com/safari/mac/8.0/#/sfri11471

Please note, however, that if you deactivate cookies, you may no longer be able to use all the functions of the website. In the menu of most browsers you will find setting options for the use of cookies. Typically, a browser has the following setting options:

- View cookies,

- Allow cookies,

- Disable all or certain cookies,

- Disable all cookies when closing the browser,

- Blocking cookies,

- Notify when a cookie is to be set,

- Objection to tracking web analysis (opt-out).

When you visit our website, a banner informs you about the use of cookies and asks for your consent to cookies requiring consent. You can withdraw your consent at any time with effect for the future, which we explain in detail in this cookie policy.

2. Google Tag Manager

On our website, we use the tag management service named Google Tag Manager provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin (“Google”). Google Tag Manager allows websites to quickly and easily update measurement codes and related code fragments collectively known as tags on their websites or mobile apps. Once the small segment of Tag Manager code has been added to a project, the website can safely and easily deploy analytics and measurement tag configurations from a web-based user interface.

The Google Tag Manager helps us to implement and manage cookies and tracking tags. The Google Tag Manager does not use any of its own cookies, but the Google Tag Manager triggers other cookies and tracking tags if and insofar you have explicitly agreed to the use of such cookies and tracking tags. You will find detailed information to each of such cookies and tracking tags in our cookie notice. In the context of the use of the Google Tag Manager, we and Google process your ip-address and an unique identifier. It might be possible that your data will be processed outside the territory of the European Union. In order to ensure an appropriate level of data protection, Google and we have agreed on the standard contractual clauses published by the European Commission. The legal basis for the use of the Google Tag Manager and related data processing activities is our legitimate interest, Art. 6 (1) (f) GDPR. That legitimate interest is the assistance Google Tag Manager provides us in implementing and managing our use of cookies and tracking tags.

3. Technically necessary cookies (essential cookies)

Essential cookies are required for navigation of the websites and for the use of their functions, such as access to the registration part of the website or the use of our chat tool. Without these cookies certain functions of the website are not possible.

The legal basis for the processing of personal data using technically necessary cookies is legitimate interests Article 6(1) (f) GDPR. The legitimate interest is that this processing is required for navigation of the websites and for the use of their functions. The data collected by technically necessary cookies is not used to create user profiles.

Essential cookies cannot be deactivated. The essential cookies we use are generally so-called session cookies, which are generally automatically deleted after the browser session has ended.

Some essential cookies are provided and/or accessed by third parties. Details of the third parties and their tools that we use essential cookies for are explained below.

3.1 SAP Customer Data Cloud (formerly Gigya)

On our website we use various cookies for essential purposes that are provided and/or used by SAP Deutschland SE & Co. KG, Hasso-Plattner-Ring 7, 69190 Walldorf, Germany (“SAP”). We use a series of necessary cookies, which are provided and / or used by SAP and which are necessary for the proper functioning of the website. SAP provides a platform for managing customer identity management, including customer profiles, preferences, opt-ins, and consent settings. Further information about the SAP Customer Data Cloud can be found here.

3.2 Chatbot e-bot7

On our website, we use the Digital Miele Assistant, a so-called chatbot, provided by our technical service provider, e-bot7 GmbH, Perusastraße 7, 80333 Munich (“e-bot7”). In order to provide you with our chatbot function, we must use technologies named “Session storage” and “Local storage”, in particular, for technical authentication, restoring the chat history and analytics/quality assurance purposes. Without such technologies, the chatbot service is not useable. These technologies will only be used if you actively request to use the chatbot service. Please find more detailed information to e-bot7 and data processing activities related to the use of the chatbot function in our privacy notice. Further information about e-bot7 GmbH can be found here.

3.3. Go Instore – SYM-SYS Ltd.

On our website we use the Go Instore services provided by Sym-Sys Ltd (t/a Go Instore), 1 Phipp St., London, EC2A 4PS, United Kingdom. Sym-Sys Ltd. uses cookies and similar technologies like “Session Storage” and “Local Storage” in order to provide the services. Without such technologies, the Go Instorie service is not useable. These technologies will only be used if you actively request to use the of the Go Instore service. Please find more information to Sym-Sys Ltd and the Go Instore service on www.goinstore.com.

3.4 Neocom.ai – Buyers Guide

On our website, we use the Guided-Selling-service, a so-called Buyers Guide, provided by our service provider, Neo Commerce GmbH, Max-Bill-Str. 8, 80807 Munich, Germany („Neocom“). In order to provide you with our Guided-Selling-service, we must use a technology named “Session storage” in order to group multiple uses of the Guided-Selling-service in one browser session. Without such technology, the Guided-Selling-service is not useable. This technology will only be used if you actively request to use the Guided-Selling-service. Please find more detailed information about Neocom and data processing activities related to the use of the Guided-Selling-service in our privacy notice.

3.5 Further Details

Further details about the essential cookies that we use can be found in the following table:

Name	Third Party/Cookie Host	Purpose (Further details are explained above)	Retention Period
ASLBSA	sst.miele.co.uk	This cookie is used for Azure Software Load Balancer Session Affinity.	Session
ASLBSACORS	sst.miele.co.uk	This cookie is used for Azure Software Load Balancer Session Affinity Cross Origin Resource Sharing.	Session
Ebot7/webchat/env (Session Storage)	e-bot7	General: Digital Miele Assistant Specific: Information regarding the Deployment Environment of the chat application	Session
Ebot7/webchat/config (Session Storage)		General: Digital Miele Assistant Specific: Information about the version of the chat application	Session
Chat-jwt (Local Storage)		General: Digital Miele Assistant Specific: Session Token for technical authentication of the user (anonymized ID)	Unlimited (but the authentication token is invalid after 24 hours)
convId_ (Local Storage)		General: Digital Miele Assistant Specific: Conversation ID to restore the chat history (anonymous ID)	Unlimited (but the authentication token is invalid after 24 hours)
Eb7UUID: (Local Storage)		General: Digital Miele Assistant Specific: Analytics ID to track the opening, loading and closing of the chat window (anonymous ID)	Unlimited (but the authentication token is invalid after 24 hours)
shop_domestic_gb	Site domain (miele.co.uk)	The cookie is used to display the name of a logged in user and for better segmentation of users to perform more granular analyses.	Session
cookieUse		The cookie is used for cookie consent management.	6 months
LoginToken		The cookie is used to remember login status.	7 days
newsletterEmail (Local Storage)		The cookie is used to store Newsletter subscription consent.	Persistent
gig_bootstrap_<apiKey>		Internal cookie for the Web SDK and is used for log in.	12 months
mielestorefrontRememberMe		Based on this cookie the user is automatically logged in (based on the credentials set in Backoffice).	6 months
JSESSIONID		The cookie is used to maintain an anonymous user session by the server.	Session
ROUTE		The cookie is used to preserve the customer on the same node (traffic management).	Session
acceleratorSecureGUID		This cookie brings the information the customer is logged in.	Session
miele-gb-cart		The cookie is storing a unique ID to remember what was added to the cart.	1000 hours
recentSearches		The cookie helps to remember the recent search on the Miele domain.	100 days
gig_canary		General: SAP Customer Data Cloud strictly necessary cookies Specific: Indicates whether the client is using the canary version of the WebSDK.	1 year (only active ~3 days)
gig_canary_ver		General: SAP Customer Data Cloud strictly necessary cookies Specific: The version name of the WebSDK's canary version.	1 year (only active ~3 days)
miele_globals (Session Storage)		General: SAP Customer Data Cloud strictly necessary cookies	Persistent
mnfly/c/<____.htm>		General: SAP Customer Data Cloud strictly necessary cookies Specific: Used to render the header.	Persistent
compare-product-data	Miele (miele.com)	This cookie stores the selected products and their categories to prepare the compare page.	30 days
mdl-notification-banner	Miele (miele.com)	This cookie detects if a notification banner got previously closed.	180 days
Gmid	SAP (gigya.com)	General: SAP Customer Data Cloud strictly necessary cookies Specific: Used to identify the logged in user	12 months
Gig_hasGmid		General: SAP Customer Data Cloud strictly necessary cookies Specific: Internal Cookie for the Web SDK and is used for log in.	12 months
ds-session-id		General: SAP Customer Data Cloud strictly necessary cookies Specific: A unique number that a Web site's server assigns a specific user for the duration of that user's visit.	Session
apiDomain_<apiKey>		General: SAP Customer Data Cloud strictly necessary cookies Specific: The shared domain API calls for all sites in a group should be sent to.	12 months
_gig_comments_nickname		General: SAP Customer Data Cloud strictly necessary cookies Specific: Comments guest nickname.	12 months
_gig_comments_email		General: SAP Customer Data Cloud strictly necessary cookies Specific: Comments guest email.	12 months
_gig_comments_cb_<provider>		General: SAP Customer Data Cloud strictly necessary cookies Specific: Remembers if a provider checkbox was checked by the user.	12 months
_gig_comments_selected_<provider>		General: SAP Customer Data Cloud strictly necessary cookies Specific: Remembers if a provider checkbox was checked by the user.	12 months
_gig_comments_selected_providers		General: SAP Customer Data Cloud strictly necessary cookies Specific: Last selected share providers.	12 months
_gig_comments_locked		General: SAP Customer Data Cloud strictly necessary cookies Specific: Remembers if a guest user has posted at least one comment.	12 months
_gig_comments_sort		General: SAP Customer Data Cloud strictly necessary cookies Specific: Last selected user sort.	12 months
_gig_comments_is_guest		General: SAP Customer Data Cloud strictly necessary cookies Specific: Indicates that the user is commenting as guest user.	12 months
gig-comments (Local Storage)		General: SAP Customer Data Cloud strictly necessary cookies Specific: IDs of comments flagged by the user.	Persistent
gig_debug		General: SAP Customer Data Cloud strictly necessary cookies Specific: Used to trigger the debug UI.	2 seconds
_gig_dbgConsole_log		General: SAP Customer Data Cloud strictly necessary cookies Specific: Used to trigger logging for debugging.	3 seconds
_gig_email		General: SAP Customer Data Cloud strictly necessary cookies Specific: Last used email address in share (when sending email).	12 months
_gig_gmidt (Local Storage)		General: SAP Customer Data Cloud strictly necessary cookies Specific: User cookie.	30 minutes
_gig_llu		General: SAP Customer Data Cloud strictly necessary cookies Specific: Last login provider username for Login "Welcome back" screen.	12 months
_gig_llp		General: SAP Customer Data Cloud strictly necessary cookies Specific: Last login provider name for Login "Welcome back" screen.	12 months
_gig_lt / glt_<APIKey>		General: SAP Customer Data Cloud strictly necessary cookies Specific: Login Token for authentication.	3600 seconds
gig_last_ver_<APIKey>		General: SAP Customer Data Cloud strictly necessary cookies Specific: Last time of verification of the session when the site is using the verifyLoginInterval property of global CONF in order to trigger reverification.	12 months
gig_loginToken_<APIKey>		General: SAP Customer Data Cloud strictly necessary cookies Specific: Gigya's Single Sign On (SSO) group login token.	12 months
gig_loginToken_<APIKey>_exp		General: SAP Customer Data Cloud strictly necessary cookies Specific: SSO expiration.	12 months
gig_loginToken_<API_KEY>_revoked_tokens		General: SAP Customer Data Cloud strictly necessary cookies Specific: Revoked login tokens in an SSO group. In SSO scenarios, indicates to the Web SDK that the current token was revoked, so as to log the user out.	12 months
gig_loginToken_<APIKey>_session		General: SAP Customer Data Cloud strictly necessary cookies Specific: Indicates if the group login token session is still activated.	Session
gig_loginToken_<APIKey>_visited		General: SAP Customer Data Cloud strictly necessary cookies Specific: Used to keep track of visited sites within the same SSO group.	12 months
_gig_shareUI_cb_<provider name>		General: SAP Customer Data Cloud strictly necessary cookies Specific: Remembers if a provider checkbox was checked by the user.	12 months
_gig_shareUI_lastUID		General: SAP Customer Data Cloud strictly necessary cookies Specific: Last logged in UID.	12 months
_gigRefUid_<APIKey>		General: SAP Customer Data Cloud strictly necessary cookies Specific: Last referrer User ID.	12 Months
_gig_ssoToken_<apikey> (Local Storage)		General: SAP Customer Data Cloud strictly necessary cookies Specific: SSO Token by API.	Persistent
_gig_ssoToken (Local Storage)		General: SAP Customer Data Cloud strictly necessary cookies Specific: SSO Token.	Persistent
gig_toggles		General: SAP Customer Data Cloud strictly necessary cookies Specific: This value is sent to Gigya in order to identify toggles that the back-end behavior depends on to process the specified toggle.	Session
gig3pc		General: SAP Customer Data Cloud strictly necessary cookies Specific: Remembers if 3rd party cookies are blocked to avoid checking every time.	48 hours
gig3pctest (when using bypassCookiePolicy in the globalConf)		General: SAP Customer Data Cloud strictly necessary cookies Specific: A temp cookie used to check if 3rd party cookies are blocked.	1 second
gigyaSettings (Local Storage)		General: SAP Customer Data Cloud strictly necessary cookies Specific: Saves user Share settings locally.	Persistent
glnk		General: SAP Customer Data Cloud strictly necessary cookies Specific: Ticket for 2nd phase of login.	1 day
gmSettings (Local Storage)		General: SAP Customer Data Cloud strictly necessary cookies Specific: Locally stored Loyalty settings.	Persistent
gst		General: SAP Customer Data Cloud strictly necessary cookies Specific: Server ticket for 2nd phase of login.	30 minutes
GSLM_<siteID>		General: SAP Customer Data Cloud strictly necessary cookies Specific: Session magic cookie.	Session
hasGmid		General: SAP Customer Data Cloud strictly necessary cookies Specific: Internal cookie for the Web SDK	13 months
reactionState-down_<barId> (Local Storage)		General: SAP Customer Data Cloud strictly necessary cookies Specific: Per Reaction and barID - The Last reactions that were made by the user.	Persistent
SAML_<SiteId>_<ExternalIdp.Name>		General: SAP Customer Data Cloud strictly necessary cookies Specific: This cookie is saved by SAML SP to manage the SAML session information and, specifically, the parameters needed for logout.	12 months
gltexp_<apikey>		General: SAP Customer Data Cloud strictly necessary cookies Specific: Login Token Expiration.	Session
_gig_<id>_cb		General: SAP Customer Data Cloud strictly necessary cookies Specific: Callback for listener.	12 months
__gigAPIAdapterSettings_<apikey>_<build> (Local Storage)		General: SAP Customer Data Cloud strictly necessary cookies Specific: WebSDk settings.	Persistent
Gmid (Local Storage)		General: SAP Customer Data Cloud strictly necessary cookies Specific: User cookie.	Persistent
ucid		General: SAP Customer Data Cloud strictly necessary cookies Specific: Unique computer identifier used for generating reports, and used by the Web SDK to get saved response.	13 months
Ucid (Local storage)		General: SAP Customer Data Cloud strictly necessary cookies Specific: Unique computer identifier for unique user reporting purposes.	Persistent
SESSION_ID	Neocom	General: Neocom.ai – Buyers Guide Specific: Neocom stores an anonymous session identifier in the session storage in order to group multiple uses of the service in one browser session.	Session
gis_visit (Local Storage)	SYM-SYS Ltd.	The cookie is used to determine if a user is using the service for the first time.	Session
viewed-broadcast-uuid (Local Storage)		The cookie is used to measure broadcast view duration.	Session
viewed-broadcast-type (Local Storage)		The cookie is used to measure time in a call.	Session
gis-chat-user-name (Local Storage)		The cookie is used to store the chat name during an application.	Session
ctaAutoPlayDismissed (Local Storage)		The cookie is used to remember the time at which CTA autoplay was last dismissed.	Session
ctaAutoPlayMaximisedShown (Local Storage)		The cookie is used to remember the time at which CTA autoplay was last shown.	Session
broadcast-contact-capture (Local Storage)		The cookie prevents multiple requests for contact details following broadcast view.	Session
show-available-clerk (Local Storage)		The cookie for A/B control to show available clerk profile images on connect screen.	Session
cta-awareness-message-closed (Local Storage)		The cookie is used to control redisplay of CTA message engagement.	Session
pollingStartTimeStamp (Local Storage)		The cookie is used to control the query for availability following customer interaction with unavailable CTA.	Session
oneToOneEngagement (Local Storage)		The cookie is used to control the display of the Service Intro Video.	Session
cta-roundel-closed (Local Storage)		The cookie is used to control reshowing of the CTA following closure by customer.	Session
gis-broadcast-preview-display (Local Storage)		This cookie is a Legacy value used to control the gif engagement.	Session
video-viewed (Local Storage)		This cookie is used to keep record of the videos viewed by the user.	Session

4. Analytics cookies

In addition, we use cookies on our website which enable an analysis of your usage behaviour (so-called analysis cookies). With these cookies we collect and store the following data:

- Frequency of page visits
- Search Keywords
- Use of website functions

Your data collected by means of the cookies is pseudonymised, so that it is no longer possible to assign the data to the respective user without additional data.

This processing enables us to improve the quality of our website and its content. The legal basis for this processing of data is consent under Article 6(1) (a) GDPR. You can revoke your consent at any time with effect for the future, by managing your settings at the very top of this Policy.

Some analytics cookies are provided and/or accessed by third parties. Details of the third parties and their tools that we use analytics cookies for are explained below.

The analysis cookies we use include:

4.1 Google

On our website we use various cookies for analysis purposes that are provided and/or used by Google Ireland Limited ("Google"), a company incorporated and regulated under Irish law (registration number: 368047) with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). Further information about these Google Services can be found below and at https://www.google.com/privacy/ads/. The details table below contains cookie names with variable identifiers, where <wpid> is web property ID or the measurement ID for Google Analytics 4, consisting of 10 characters (numbers and letters), [_<customname>] and <property-id> are property IDs in Google Analytics 3 (Universal Analytics), consisting of digits in the following pattern: UA-XXXXXXXX-X.

4.1.1 Google Analytics

Our website uses Google Analytics to design and improve the website in line with demand. Google Analytics uses so-called cookies, which are stored on your end device and which enable an analysis of your use of the website. The information generated by the cookie is usually transferred to a Google server in the USA and stored there. On this website, we use the extension of IP masking (so-called IP masking), i.e. your IP address is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before being transferred to, and stored in, the USA. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there.

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on the website activities and to provide further services to the website operator in connection with the use of the website and the Internet.

If you are a Google account holder and have consented to the personalization of advertising ("Ads Personalization") then Google's services also include reports on the effectiveness of our advertising measures (including cross-device reports), demographics and the interests of our users, as well as functions for cross-device delivery of online advertising. In this case, the legal basis for data processing is your consent to Google (Art. 6(1)(a) GDPR).

You can object to the collection or evaluation of your data by Google Analytics by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout.

The data sent by us and linked to cookies, user IDs or advertising IDs are automatically deleted after 14 months.

4.2 Go Instore – SYM-SYS Ltd. – Sales Attribution

In the event you agree to the use of analytics cookies, we will use the data of your interaction with our Go Instore services and your corresponding use of our webshop for sales attribution purposes. The data will be anonymized and would not allow any reidentification of a specific userPlease find more information to Sym-Sys Ltd and the Go Instore service on www.goinstore.com

4.3 Optimizely

On our website we use an A/B testing tool provided by our technical service provider Optimizely AB, Torsgatan 11, Box 7007, 103 86 Stockholm, Sweden. Optimizely allows us to compare two versions of our website and then determine which version results in better performance. For this purpose, we must use Cookies and similar technologies named “Session storage” and “Local storage”, in particular, for identifying visitors, tracking their actions, and delivering consistent experiences across page loads. We collect a Visitor ID and an IP Address, which is anonymized by default.

For a small portion of our website visitors (less than 10%), Optimizely Web Experimentation and Optimizely Performance Edge will attempt to collect performance and product usage telemetry; no personal data is collected. Cookies on the browsers of visitors who are sampled for this telemetry data are dropped from domain rum.optimizely.com.

For more information about Optimizely, please visit https://www.optimizely.com/trust-center/privacy/.

4.4 Hotjar

On our website we use cookies for analysis purposes that are provided and/or used by Hotjar Ltd (“Hotjar”), Dragonara Business Centre, 5th floor, Dragonara Road, Paceville St Julian’s STJ 3141 Malta.

Hotjar cookies are used to process information including standard internet log information and details of the visitor’s behavioral patterns upon visiting our site. This is done to operate our site and provide visitors to our site with a better experience by providing us with insights on how visitors use our site. For further details, please see Hotjar’s support site.

You can control the use of cookies and tracking technologies through your browser settings.

4.5 Further Details

You can deactivate analysis cookies. Further details about all of the individual analytics cookies we use can be found in the following table:

Name	Third Party/Cookie Host	Purpose	Retention Period
GA_OPT_OUT	Google	Used by: Google Analytics Cookie set to remember that the user opted out from the use of Google Analytics.	10 Nov 2030 (all cookies)
NID		Used by: Google Ads The cookie contains a unique ID Google uses to remember user preferences and other information, such as preferred language, how many search results the user wishes to have shown per page and whether or not the user wishes to have Google’s SafeSearch filter turned on.	6 months
AID		Used by: Campaign Manager, Display & Video 360, Google Ads, Search Ads 360 This cookie links user’s activities on other devices the user has previously logged into using their Google account. Based on this, the ads the user sees on their devices are coordinated and conversion events are measured.	13 months EEA UK / 540 days elsewhere
TAID		Used by: Campaign Manager, Display & Video 360, Google Ads, Search Ads 360 The cookie us used for cross device association of the user’s actions.	14 days
_ga	Google,Used by: Google Analytics	Used by: Google Analytics Purpose of the cookie is to store and count pageviews, as well as to distinguish users.	2 years
_gac_<wpid>		Used by: Google Analytics This cookie contains campaign related information for the user.	90 days
FPID		FPID is Server Managed and secure HttpOnly cookie that is used as a new Client ID. It replaces the JavaScript Managed and JavaScript accessible cookie which uses the GA4 Client ID.	2 years
FPLC		Used by: Google Analytics This cookie is the cross-domain linker cookie hashed from the FPID cookie.	20 hours
_gat[_<customname>]		Used by: Google Analytics Purpose of the cookie is to throttle the request rate	1 minute
_gid		Used by: Google Analytics Purpose of the cookie is to store and count pageviews, as well as to distinguish users.	24 hours
__utma		Used by: Google Analytics The cookie is used to distinguish users and sessions. This cookie keeps track of the number of times a visitor has been to the site pertaining to the cookie, when their first visit was, and when their last visit occurred. Google Analytics uses the information from this cookie to calculate things like Days and Visits to purchase.	2 years
__utmb		Used by: Google Analytics The cookie is used to determine new sessions/visits.	30 minutes
__utmc		Used by: Google Analytics This cookie operates in conjunction with the __utmb cookie to determine whether the user is in a new session/visit.	Session
__utmt		Used by: Google Analytics The cookie is set to throttle request rate.	10 minutes
__utmz		Used by: Google Analytics The cookie stores the traffic source or campaign that explains how the user reached the site.	6 months
__utmv		Used by: Google Analytics The cookie is used to store visitor-level custom variable data.	2 years
AMP_TOKEN		Used by: Google Analytics The cookie contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.	30 seconds to 1 year
_ga_<wpid>		Used by: Google Analytics The cookie is used to persist session state.	2 years
_dc_gtm_<property-id>		Used by: Google Analytics The cookie contains a token that can be used to retrieve a Client ID from AMP Client ID service.	1 minute
FPAU		Used by: Campaign Manager, Display & Video 360, Google Ads, Search Ads 360 The cookie is used for analytics and advertising.	90 days
FPGCLDC		Used by: Campaign Manager, Display & Video 360, Search Ads 360 The cookie is used to help advertisers determine how many times users who click on their ads end up taking an action on their site	90 days
_gcl_dc		Used by: Campaign Manager, Display & Video 360, Search Ads 360 The cookie is set to store and track conversions.	90 days
_gcl_au		Used by: Campaign Manager, Display & Video 360, Google Ads, Search Ads 360 The cookie is used for "Conversion Linker" functionality.	90 days
FPGCLGB		Used by: Google Ads The cookie is used for analytics and advertising.	90 days
_gcl_gb		Used by: Google Ads The cookie is assisting in "Conversion Linker" functionality - it takes information in ad clicks and stores it in a first-party cookie so that conversions can be attributed outside the landing page.	90 days
_gac_gb_<wpid>		Used by: Google Ads The cookie contains campaign related information.	90 days
_gcl_aw		Used by: Google Ads The cookie is assisting in "Conversion Linker" functionality - it takes information in ad clicks and stores it in a first-party cookie so that conversions can be attributed outside the landing page.	90 days
DSID	Doubleclick, Google	Used by: Campaign Manager, Google Ad Manager, Google Analytics, Display & Video 360, Search Ads 360 The cookie is set to store user preferences.	2 weeks
test_cookie		Used by: Campaign Manager, Google Ad Manager, Google Analytics, Display & Video 360, Search Ads 360 This cookie is used by Google DoubleClick to check that cookies can be set.	15 minutes
IDE		Used by: Campaign Manager, Display & Video 360, Google Ad Manager, Google Analytics, Search Ads 360 The cookie is used for serving targeted advertisements that are relevant to users across the web.	13 months EEA UK / 24 months elsewhere
gis-chat-call-user-uuid (Local Storage)	SYM-SYS Ltd.	Used to identify a customer anonymously for sales attribution.	Session
optimizelyEndUserId	Optimizely, however dropped from Miele domain	Stores a visitor's unique Optimizely Experimentation identifier.	6 months
optimizelyRedirectData	Optimizely, however dropped from Miele domain	After Optimizely Experimentation has executed a redirect experiment, it stores various data from the original page so that Optimizely Experimentation still has access to it on the new page.	5 seconds
optimizelyDomainTestCookie	Optimizely, however dropped from Miele domain	When Optimizely Experimentation loads a URL, the snippet places the cookie to get the current domain for determining whether cross-domain syncing is possible. If successful, the cookie is immediately removed.	6 months
optimizelyOptOut	Optimizely, however dropped from Miele domain	Stores a boolean indicating whether the visitor has opted out of participating in Optimizely Experimentation-powered experimentation.	10 years
AWSELB	rum.optimizely.com	Enables "sticky sessions", which is a requirement of our RUM service.	Session
optimizelyRumLB	rum.optimizely.com	Controls the AWSELB cookie's attributes (e.g., SameSite and Secure).	Session
_hjSessionUser_{site_id}	Hotjar, however set from Miele domain	This cookie is set when a user first lands on a page. Persists the Hotjar User ID which is unique to that site. Hotjar does not track users across different sites. Ensures data from subsequent visits to the same site are attributed to the same user ID. JSON data type.	365 days
_hjid		This is an old cookie that Hotjar does not set anymore, but if a user has it unexpired in their browser, Hotjar will reuse its value and migrate to _hjSessionUser_{site_id}. Set when a user first lands on a page. Persists the Hotjar User ID which is unique to that site. Ensures data from subsequent visits to the same site are attributed to the same user ID. UUID data type.	365 days
_hjFirstSeen		This cookie identifies a new user’s first session. Used by Recording filters to identify new user sessions. Boolean true/false data type.	30 minutes, extended on user activity
_hjHasCachedUserAttributes (Local Storage)		This cookie enables us to know whether the data set in _hjUserAttributes Local Storage item is up to date or not. Boolean true/false data type.	Session
_hjUserAttributes (Local Storage)		This cookie stores User Attributes sent through the Hotjar Identify API. Base64 encoded JSON data type.	Persistent
hjViewportId (Local Storage)		This cookie stores user viewport details such as size and dimensions. UUID data type.	Session
hjActiveViewportIds (Local Storage)		This cookie stores user active viewports IDs. Stores an expirationTimestamp that is used to validate active viewports on script initialization. JSON data type.	Persistent
_hjSession_{site_id}		This cookie holds current session data. Ensures subsequent requests in the session window are attributed to the same session. JSON data type.	30 minutes duration, extended on user activity.
_hjSessionTooLarge		This cookie causes Hotjar to stop collecting data if a session becomes too large. Determined automatically by a signal from the server if the session size exceeds the limit. Boolean true/false data type.	1 hour
_hjSessionResumed		This cookie is set when a session/recording is reconnected to Hotjar servers after a break in connection. Boolean true/false data type.	Session
_hjCookieTest		This cookie checks to see if the Hotjar Tracking Code can use cookies. If it can, a value of 1 is set. Deleted almost immediately after it is created. Boolean true/false data type.	Under 100ms duration, cookie expiration time set to session duration.
_hjLocalStorageTest		This cookie checks if the Hotjar Tracking Code can use Local Storage. If it can, a value of 1 is set. Data stored in _hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created. Boolean true/false data type.	Under 100ms duration.
_hjSessionStorageTest		This cookie checks if the Hotjar Tracking Code can use Session Storage. If it can, a value of 1 is set. Data stored in _hjSessionStorageTest has no expiration time, but it is deleted almost immediately after it is created. Boolean true/false data type.	Under 100ms duration.
_hjIncludedInPageviewSample		This cookie is set to determine if a user is included in the data sampling defined by your site's pageview limit. Boolean true/false data type.	2 minutes duration, extended every 30 seconds.
_hjIncludedInSessionSample_{site_id}		This cookie is set to determine if a user is included in the data sampling defined by your site's daily session limit. Boolean true/false data type.	2 minutes duration, extended every 30 seconds.
_hjAbsoluteSessionInProgress		This cookie is used to detect the first pageview session of a user. Boolean true/false data type.	30 minutes duration, extended on user activity
_hjTLDTest		We try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. Enables us to try to determine the most generic cookie path to use, instead of page hostname. It means that cookies can be shared across subdomains (where applicable). After this check, the cookie is removed. Boolean true/false data type.	Session
_hjRecordingEnabled (Session Storage)		This cookie is set when a Recording starts. Read when the Recording module is initialized to see if the user is already in a recording in a particular session. Boolean true/false data type.	Session
_hjRecordingLastActivity (Session Storage)		This cookie is updated when a user recording starts and when data is sent to the server (the user performs an action that Hotjar records). Numerical value (timestamp) data type.	Session
_hjClosedSurveyInvites		This cookie is set when a user interacts with a Link Survey invitation modal. Ensures the same invite does not reappear if it has already been shown. List of Survey IDs, URL encoded.	365 days
_hjDonePolls		This cookie is set when a user completes an on-site Survey. Ensures the same Survey does not reappear if it has already been filled in. List of Survey IDs, URL encoded.	365 days
_hjMinimizedPolls		This cookie is set when a user minimizes an on-site Survey. Ensures that the Survey stays minimized when the user navigates through your site. List of Survey IDs, URL encoded.	365 days
_hjShownFeedbackMessage		This cookie is set when a user minimizes or completes a Feedback widget. This cookie ensures the Feedback widget will load as minimized if the user navigates to another page where it is set to show. Boolean true/false data type.	1 day

5. Marketing cookies

For the purpose of retargeting/remarketing and for the placement of online advertisements we use so-called marketing cookies from third parties.

Retargeting or remarketing refers to technologies that allow users who have previously visited a certain website to see suitable advertisements even after they have left the website. For this purpose, it is necessary to recognize Internet users beyond their own website, for which cookies from the corresponding service providers are used. In addition, the previous usage behaviour is taken into account. For example, if a user looks at certain products, these or similar products can later be displayed as advertisements on other websites. These are personalised advertisements that are adapted to the needs of individual users. For this personalised advertising, it is not necessary for the user to be identified beyond recognition. The data used for retargeting or remarketing is therefore not merged with other data.

Marketing cookies may also track user engagement with the ads ultimately shown. This is in order to avoid unwanted duplicate advertising and to track the amount of times ads result in some form of ad conversion (e.g. an ad being clicked on or an actual sale).

The legal basis for the processing of personal data through marketing cookies is consent (Article 6(1)(a) GDPR), You can revoke your consent at any time with effect for the future, by managing your settings at the very top of this Policy.

We use such technologies for the placement of online advertisements. For the placement of the advertisements we use third party providers. Details of the third parties (and their tools) who provide and/or access marketing and targeted cookies are explained below.

5.1 Facebook / Meta

On our website we use marketing cookie(s) provided and/or used by Meta, Inc., 1 Hacker Way, Menlo Park, CA 94025, USA (“Facebook” or “Meta”).

Facebook cookies are used if you have a Facebook account, use the Facebook Products, including the Facebook website and apps, or visit other websites and apps that use the Facebook Products (including the Like button or other Facebook Technologies). The Facebook cookies allow us to track your activities on our website in order analyse the effectiveness of our conversion funnel and to regularly improve our website. Furthermore, the Facebook cookies allow us to use the “Custom Audiences” remarketing feature of Facebook. This allows users of the website to be shown interest-based advertisements ("Facebook Ads") as part of their visit to the social network Facebook or other websites that also use the process. Please find more information to Facebook Conversion Tracking, Facebook Custom Audiences and related data processing activities in our privacy notice.

In addition, the Facebook cookies enable Facebook to offer the Facebook Products to you and to understand the information they receive about you, including information about your use of other websites and apps, whether or not you are registered or logged in.

The Facebook cookies receives the following types of data: Http Headers, Pixel specific Data, Button Click Data, Optional Values and Form Field Names. Further information about Facebook's cookies can be found here.

5.2 Google

As already outlined above, on our website we use various cookies for analytics and/or marketing purposes that are provided and/or used by Google. Further information about Google's privacy practices can be found at https://www.google.com/privacy/ads/. The further details table contains cookie names with variable identifiers, where <wpid> is web property ID or the measurement ID for Google Analytics 4, consisting of 10 characters (numbers and letters), [_<customname>] and <property-id> are property IDs in Google Analytics 3 (Universal Analytics), consisting of digits in the following pattern: UA-XXXXXXXX-X.

5.2.1 Google Ads

Google Ads is an online advertising platform developed by Google, where advertisers pay to display brief advertisements, service offerings, product listings, video content, and generate mobile application installs within the Google ad network to web users.It can place ads both in the results of search engines like Google Search and on non-search websites, mobile apps, and videos.

Further information about Google Ads can be found here.

5.2.2 Google Remarketing function

Google's remarketing function allows us to serve ads to our users on other sites within the Google Ads network (called "Google ads" or ads on other sites) based on their interests. To this end, we analyse user interaction on our website in order to be able to display targeted advertising to users on other sites even after they have visited our website. For this purpose, Google stores a number in the browsers of users who visit certain Google services or websites in the Google display network. This number, known as a "cookie," is used to track the visits of these users. This number is used to uniquely identify a web browser on a particular computer, not to identify an individual, and no personal data is stored.

You can deactivate the use of cookies by Google by installing the plug-in provided under the following link: www.google.com/settings/ads/plugin.

5.2.3 Google Conversion Tracking

We also use Google's conversion tracking in this context. When you click on an ad placed by Google, a 30-day conversion tracking cookie is placed on your device. This cookie is not used for personal identification. The information collected using the conversion cookie is used to compile conversion statistics for Google Ads customers.You can disable interest-based Google ads on Google in your browser by clicking the "Off" button at https://adssettings.google.de/authenticated or by opting out at http://www.aboutads.info/choices/.

5.2.4 Other Google Marketing Platform services (Campaign Manager 360, Display & Video 360, Search Ads 360)

Our website also uses other services of the Google Marketing Platform (formerly "Google Doubleclick"). Campaign Manager 360 allows us to run ad campaigns and measure their performance. Display & Video 360 helps us manage display and video campaigns. Search Ads 360 is utilized to manage search campaigns across various search engines. These services use cookies to deliver ads that are relevant to users, to improve campaign performance reports, or to prevent a user from receiving ads more than once. Google uses a cookie ID to determine which ads are served in which browser and can thus prevent them from being shown more than once. Google may also use cookie IDs to track conversions, which is whether a user sees an ad and later visits the advertiser's website to make a purchase. These cookies contain no personal information. Your browser automatically establishes a direct connection with the Google server. According to Google, the integration of these services provides Google with the information that you have viewed the corresponding part of our website or clicked on an advertisement from us. If you are registered with a Google service, Google can assign the visit to your user account. Even if you are not registered with Google or have not logged in, it is possible that the provider will find out your IP address and save it. In addition, cookies enable us to understand whether you perform certain actions on our website after you have viewed or clicked on one of our ads on Google or on another platform (conversion tracking) ("floodlight"). Google uses this cookie to understand the content that you have interacted with on our sites so that we can later send you targeted advertising. You can prevent tracking by changing your browser software settings (e.g., disabling third party cookies), disabling conversion tracking cookies by blocking cookies from the http://www.google.com/settings/ads/ domain in your browser settings, with respect to interest-based ads from providers that are part of the About Ads self-regulatory campaign, by clicking on the http://www.aboutads.info/choices link or by clicking on the www.googleadservices.com link. We would like to point out that in this case you may not be able to use all functions of the website to their full extent.

Further information about the Google Marketing Platform is available at https://marketingplatform.google.com/. You can also find further information at the Network Advertising Initiative (NAI) at http://www.networkadvertising.org/.

5.3. Microsoft Ads Remarketing and Conversion Tracking

On our website, we use various marketing cookies that are provided and/or used by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, US ("Mircosoft"). Microsoft sets cookies on your device if you have reached our website via a Microsoft Bing ad. This enables Microsoft and us to recognize that someone has clicked on an ad and has been redirected to our website and to track your actions in order analyze the effectiveness of our conversion. We only learn the total number of users. Microsoft collects, processes and uses information via the cookies, from which usage profiles are created using pseudonyms. These usage profiles are used to analyze visitor behavior and to display advertisements.

For more information, visit Microsoft Privacy Statement – Microsoft privacy and choice.microsoft.com/en/opt-out.

5.4 Qualtrics

We use the services of Qualtrics LLC, 333 W. River Park Drive, Provo UT 84604, USA in order to conduct customer-, product-, and brandsurveys on our website. When you are taking a survey, we use Qualtrics cookies with ID values, mainly to help keep track of survey sessions or to maintain survey sessions. For more information about Qualtrics LLC please visit www.qualtrics.com.

5.5 Bloomreach Engagement

We use the Bloomreach Engagement solution from the provider BloomReach, Inc., 82 Pioneer Way Mountain View, CA 94041, USA on our website for personalized advertisement. Through the use of cookies and other tracking technologies, we collect information about your user behaviour on the website. The cookies contain a specific ID and can thus be assigned to your user profile. We save the information collected via the cookies - insofar as we are entitled to do so on the basis of a separate consent - to your user profile (personal) in order to better tailor the content that we display to you via various channels (website, app, etc.) to your personal interests. In this context, we collect the following usage data:

- Viewed products (incl. product category);
- Products in the shopping cart;
- Registration;
- Login;
- Newsletter subscription;
- Checkout;
- Respected product information (e.g. energy label);
- Viewed product data sheet; and
- Updating the wish list.

We only link this usage data to your (personal) user profile if you have separately consented to this. Otherwise, this data will not be linked to your (personal) user profile, but will only be processed without a corresponding link in order to display interest-related online advertising.

It is possible that your data will be processed outside the European Union. In this case, we take all necessary measures within the meaning of Article 46(2) of the GDPR to protect your data, for example by concluding the EU standard contractual clauses for the transfer of data between the EU and non-EU countries. You can access the EU standard contractual clauses here Standard Contractual Clauses (SCC) | European Commission (europa.eu).

We store this information (extended personalisation) for this purpose for 2 years. The legal basis for this processing is your consent.

5.6 Teads

On our website, we use various marketing and advertising cookies that are provided and/or used by Teads SA with registered office at 5 rue de la Boucherie, L12 17 Luxembourg (“Teads”) in order to optimize our advertising campaigns. Teads tracking technology collects information regarding the URL address, the types of device, browser and operating system information you currently use, and your IP address. Teads provides aggregated data reports on the performance of the campaign.

For more information visit: https://privacy-policy.teads.com/

5.7 Rakuten Marketing LLC dba Rakuten Advertising

On our website, we use various marketing cookies that are provided and/or used by Rakuten Marketing LLC dba Rakuten Advertising, 800 Concar Drive Suite 175, San Mateo, CA 94402, US, (“Rakuten Advertising”). Rakuten Advertising is an online digital advertising company that provides services to a network of publishers and advertisers. Those services include affiliate marketing, performance marketing, personalized advertising and optimization, measurement and reporting, facilitation of advertising-related transactions between network participants, and other online advertising tools and technologies. Rakuten Advertising sets cookies on your device if you have reached our website by interacting with a Rakuten advertising program. The cookies contain a unique identifier that can be used to track your activity. This enables Rakuten Advertising and us to track referrals and to attribute conversions to corresponding affiliates. The tracking is required to identify the affiliate responsible for a referral, so that the affiliate can be properly credited for the conversion. You can find more information about the individual cookies we use for Rakuten Advertising and the purposes for which we use them in the table below.

For more information, visit https://go.rakutenadvertising.com/hubfs/Services-Privacy-Policy-English.pdf, https://go.rakutenadvertising.com/hubfs/Cookie-Policy.pdf, and https://rakutenadvertising.com/legal-notices/. You can exercise your rights with regard to cookies Rakuten Advertising uses for their services directly via this link: https://go.rakutenmarketing.com/hubfs/legal-notices/Data-Subject-Rights-Request-Confirmation-of-Identify.pdf

5.8 Further Details

You can deactivate marketing cookies by changing your settings at the top of this policy. Further details about all of the individual marketing cookies we use can be found in the following table:

Name	Third Party/Cookie Host	Purpose (further explanation above)	Retention Period
_fbp	Meta / Facebook, however set from Miele domain	General: Facebook Marketing Specific: cookie is used to identify browsers for the purposes of providing advertising and site analytics	90 days
_fbc	Meta / Facebook	General: Facebook Marketing Specific: cookie is used to store the Facebook Click ID in order to match website access and clicks on Facebook Ads	90 days
fr		General: Facebook Marketing Specific: cookie is used to deliver, measure and improve the relevancy of Facebook Ads	7 days
wd		General: Facebook Marketing General: cookie is used to deliver an optimal experience for your device’s screen	2 years
datr		General: Facebook Marketing General: cookie is used to identify the web browser being used to connect to Facebook independent of the logged in user	700 days
c_user		General: Facebook Marketing Specific: cookie is used for authenticating the identity to Facebook	90 days
locale		General: Facebook Marketing Specific: cookie is used for the "Share" button	7 days
presence		General: Facebook Marketing Specific: cookie is used to enable website features and services, such as use of messenger chat windows	Session
sb		General: Facebook Marketing Specific: cookie is used to identify the browser for login authentication purposes	700 Days
spin		General: Facebook Marketing	Session
xs		General: Facebook Marketing Specific: cookie is used for authenticating the identity to Facebook	The lifetime of this cookie is dependent on the status of the ‘keep me logged in’ checkbox. If the ‘keep me logged in’ checkbox is set, the cookie expires after 90 days of inactivity. If the ‘keep me logged in’ checkbox is not set, the cookie is a session cookie.
oo		General: Facebook Marketing Specific: cookie is used by Facebook to remember that the user has opt out of seeing ads from Meta based on activity on third-party websites	5 years
dpr		General: Facebook Marketing Specific: cookie is used for optimization of the screen display	7 days
dbln		General: Facebook Marketing Specific: cookie is used to save browser details and Facebook account security information	2 years
act		General: Facebook Marketing Specific: cookie is used This cookie is used to distinguish between two sessions for the same user, created at different times	The lifetime of this cookie is dependent on the status of the ‘keep me logged in’ checkbox. If the ‘keep me logged in’ checkbox is set, the cookie expires after 90 days of inactivity. If the ‘keep me logged in’ checkbox is not set, the cookie is a session cookie.
1P_JAR	Google	Used by: Google Ads This cookie carries out information about how the user uses the website and any advertising that the user may have seen before visiting the said website.	30 days
Conversion		Used by: Google Ads The cookie is used for advertising.	90 days
ANID		Used by: Campaign Manager, Display & Video 360, Google Ads, Search Ads 360 This cookie links user’s activities on other devices they have previously logged into using their Google account. Based on this, the ads the user sees on their devices are coordinated and conversion events are measured.	13 months EEA UK / 24 months elsewhere
AID		Used by: Campaign Manager, Display & Video 360, Google Ads, Search Ads 360 This cookie links user’s activities on other devices the user has previously logged into using their Google account. Based on this, the ads the user sees on their devices are coordinated and conversion events are measured.	13 months EEA UK / 540 days elsewhere
TAID		Used by: Campaign Manager, Display & Video 360, Google Ads, Search Ads 360 The cookie us used for cross device association of the user’s actions.	14 days
NID		Used by: Google Ads The cookie contains a unique ID Google uses to remember user preferences and other information, such as preferred language, how many search results the user wishes to have shown per page and whether or not the user wishes to have Google’s SafeSearch filter turned on.	6 months
FPAU	Google, however set from Miele domain	Used by: Campaign Manager, Display & Video 360, Google Ads, Search Ads 360 The cookie is used for analytics and advertising.	90 days
FPGCLAW		Used by: Google Ads This cookie replicates the pre-existing Google Ads cookies in that it writes the Google Ads Click ID into a first-party cookie	90 days
FPGCLGB		Used by: Google Ads The cookie is used for analytics and advertising.	90 days
_gcl_gb		Used by: Google Ads The cookie is assisting in "Conversion Linker" functionality - it takes information in ad clicks and stores it in a first-party cookie so that conversions can be attributed outside the landing page.	90 days
_gac_gb_<wpid>		Used by: Google Ads The cookie contains campaign related information.	90 days
_gcl_aw		Used by: Google Ads The cookie is assisting in "Conversion Linker" functionality - it takes information in ad clicks and stores it in a first-party cookie so that conversions can be attributed outside the landing page.	90 days
FPGCLDC		Used by: Campaign Manager, Display & Video 360, Search Ads 360 The cookie is used to help advertisers determine how many times users who click on their ads end up taking an action on their site	90 days
_gcl_dc		Used by: Campaign Manager, Display & Video 360, Search Ads 360 to store and track conversions.	90 days
_gcl_au		Used by: Campaign Manager, Display & Video 360, Google Ads, Search Ads 360 The cookie is used for "Conversion Linker" functionality.	90 days
__gpi		Used by: Google Ad Manager The cookie collects information on user behaviour on multiple websites. This information is used in order to optimize the relevance of advertisement on the website.	13 months
__gpi_optout		Used by: Google Ad Manager This cookie is used to deliver advertisements on the website.	13 months
__gads		Used by: Display & Video 360, Google Ad Manager, Google Ads The cookie is used to register what ads have been displayed to the user.	13 months
_gac_<wpid>		Used by: Google Analytics This cookie contains campaign related information for the user.	90 days
pm_sess	Doubleclick, Google	Used by: Campaign Manager, Display & Video 360, Google Ads, Search Ads 360 The cookie is set to prevent malicious sites acting without a user’s knowledge and as if they were that user.	30 minutes
pm_sess_NNN		Used by: Campaign Manager, Display & Video 360, Google Ads, Search Ads 360 The cookie is set to prevent malicious sites acting without a user’s knowledge and as if they were that user.	30 minutes
aboutads_sessNNN		Used by: Campaign Manager, Display & Video 360, Google Ads, Search Ads 360 The cookie allows users to interact with a service or site to access features that are fundamental to that service. Used to authenticate users, prevent fraud, and protect users as they interact with a service.	30 minutes
DSID		Used by: Campaign Manager, Google Ad Manager, Google Analytics, Display & Video 360, Search Ads 360 The cookie is used to identify a signed-in user on non-Google sites and to remember whether the user has agreed to ad personalization.	2 weeks
test_cookie		Used by: Campaign Manager, Google Ad Manager, Google Analytics, Display & Video 360, Search Ads 360 This cookie is used by Google DoubleClick to check that cookies can be set.	15 minutes
id		Used by: Campaign Manager, Display & Video 360, Google Ad Manager, Search Ads 360 The cookie is used by Google for advertising, including serving and rendering ads, personalizing ads, limiting the number of times an ad is shown to a user, muting ads they have chosen to stop seeing, and measuring the effectiveness of ads.	OPT_OUT: fixed expiration (year 2030/11/09), non-OPT_OUT: 13 months EEA UK / 24 months elsewhere
FLC		Used by: Campaign Manager, Display & Video 360, Search Ads 360 This cookie is used to link user’s activity across devices and to coordinate the ads the user sees across devices and measure conversion events.	10 seconds
RUL		Used by: Display & Video 360, Google Ads The cookie is used to determine whether website advertisement has been properly displayed.	12 months
IDE		Used by: Campaign Manager, Display & Video 360, Google Ad Manager, Google Analytics, Search Ads 360 The cookie is used for serving targeted advertisements that are relevant to users across the web.	13 months EEA UK / 24 months elsewhere
MUID, MSFPC, MC1	Microsoft	These cookies are used to identify browsers for the purposes of providing advertising and site analytics.	13 months
MUIDB			390 days
_uestsid		This cookie is used to gather information on how visitors are using our website.	30 minutes
_uetvid		This cookie is used to store and track visits across websites.	13 months
_uetmsclkid		This is the Microsoft Click ID, which is used to improve the accuracy of conversion tracking.	Session
SRCHHPGUSR		This cookie allows us to track the effectiveness of campaigns.	2 years
_RwBf		This cookie is used is set for advertisement tracking purposes.	1 year
ipv6		This cookie tracks Bing web visits.	Session
BCP		This cookie is used for advertisement tracking purposes.	1 year
SUID		This cookie is an analytics service that connects data from the Bing advertising network with actions performed on the website.	1 day
SRCHD		This cookie is an analytics service that connects data from the Bing advertising network with actions performed on the website.	9 months
SRCHUID		The cookie contains a unique Bing-User-ID.	9 months
SRCHUSR		This cookie is an analytics service that connects data from the Bing advertising network with actions performed on the website.	2 years
SRCHS		This cookie is an analytics service that connects data from the Bing advertising network with actions performed on the website.	Session
_EDGE_S		This cookie is used to retarget website visitors via Bing.	Session
_EDGE_V		This cookie is set when a user requests Bing Maps services.	390 days
_SS		This cookie indicates if the page viewed is the first in a session.	Session
_tarLang		This cookie is used for saving and counting page views.	1 year
USRLOC		This cookie is used to understand user interaction with the website.	390 days
ABDEF		This cookie is used by the Bing advertising network for advertising tracking purposes.	390 days
_UR		This cookie is used by the Bing advertising network for advertising tracking purposes.	390 days
_HPVN		This cookie is used by the Bing advertising network for advertising tracking purposes.	390 days
ANIMIA		This cookie is used by the Bing advertising network for advertising tracking purposes.	22 days
_TTSS_OUT		This cookie is an analysis cookie from Bing.	1 year
_TTSS_IN		This cookie is an analysis cookie from Bing.	1 year
dsc		This cookie is used by the Bing advertising network for advertising tracking purposes.	Session
ANON		This is a Microsoft MSN 1st party cookie to enable user-based content.	2 months
MS0		This cookie identifies a specific session.	13 months
MR		This cookie is used by Microsoft to reset or refresh the MUID cookie.	3 months
MSCC		This cookie contains user choices for most Microsoft properties.	6 months
MC0		This cookie detects whether cookies are enabled in the browser.	13 months
NAP		This cookie contains an encrypted version of your country, postal code, age, gender, language and occupation, if known, based on your Microsoft account profile. The cookie is only set if a user has accepted cookies from Microsoft Bing, has created a Microsoft profile and has provided Microsoft with this information.	13 months
OIDI		This cookie is used by the Bing advertising network for advertising tracking purposes.	1 year
MH		This cookie appears on co-branded sites where Microsoft is partnering with an advertiser. This cookie identifies the advertiser, so the right ad is selected.	13 months
PPAuth, MSPAuth, MSNRPSAuth, KievRPSAuth, WLSSC, MSPProf		These cookies help to authenticate a user when they sign in their Microsoft account.	13 months
x-ms-gateway-slice		This cookie identifies a gateway for load balancing.	13 months
TOptOut		This cookie records the decision not to receive interest-based advertising delivered by Microsoft. Where required, Microsoft places this cookie by default and removes it when a user consents to interest-based advertising.	5 years
CSRFCookie		This cookie is used by the Bing advertising network for advertising tracking purposes.	Session
_uetsid_exp (local storage)		This cookie is used to gather information on how visitors are using our website.	Persistent
_uetvid_exp (local storage)		This cookie is used to store and track visits across websites.	Persistent
Survey ID	Qualtrics LLC	Cookie is used to identify the survey user and to store the survey history of the user to keep track of survey session or to maintain survey session.	6 Months
Hash of the sessionID and query parameters that maps to a sessionID		Cookie is used to record the hash of the session ID and url of the user's response so that if save and continue is on the survey user will be able to come back to their response to continue	Up to 1 year or when the session is complete
QST		Cookie is used to record the survey taken and prevent the survey user from taking the survey again.	6 Months
<surveyid><statedata>-reloadSession		This cookie is for surveys using an SSO Authenticator and is used to inform Qualtrics what session to reload after the respondent leaves and comes back.	15 Minutes
A hash of the url that may be appended with ‘-singleReload’		Cookie is used to record the survey taken and prevent the survey user from taking the survey again.	6 Months
__exponea_etc__	Bloomreach	General: Bloomreach Engagement Specific: this cookie is used to store a unique user ID.	7 days - 3 years (depending on browser)
xnpe_[project-token]		General: Bloomreach Engagement Specific: this cookie helps to keep the user's identity for browsers that have shorter expiration for client-side cookies such as Safari.	3 years
__exponea_time2__		General: Bloomreach Engagement Specific: timestamp offset between browser and server time.	60 minutes
__exponea_ab_[ABTestName]__		General: Bloomreach Engagement Specific: variant name returned for an A/B test.	7 days - 3 years (depending on browser)
__exponea_experiment_event[EXPERIMENT_ID]_last_show__ - Local storage		Bloomreach Engagement	Persistent
__exponea_experiment_event[EXPERIMENT_ID]_last_interaction_- Local storage			Persistent
__exponea_safari_push_subscribed__ - Local storage			Persistent
__exponea_last_session_ping_timestamp__ - Local storage			Persistent
__exponea_last_session_start_timestamp__ - Local storage			Persistent
__exponea_banner_event__[BANNER_ID]_last_show - Local storage			Persistent
__exponea_banner_event__[BANNER_ID]_last_interaction - Local storage			Persistent
__exponea__sync_modifications__- Local storage			Persistent
_exponea_tracking_definition__ - Session storage			Persistent
tfpai	Teads	Teads First Party Auction ID that allows the correlation of a click on an ad by a user with the visit on a website by this user. The CLICK ID (AuctID) is transferred to the site via URL decoration, and its value stored in a cookie.	30 days
tfpsi		Teads First Party Session ID that allows correlating all events of a user to form a session, regardless of whether the user arrived through a Teads ad or not. This cookie allows a more precise and more reliable measure, and helps to improve traffic metrics (qualified visits rate, pages viewed, etc.).	30 minutes It is auto-generated and can be renewed for 30 minutes.
tt_viewer	Teads	The cookie is used to deliver, measure and improve the relevance of Teads Traffic Acquisition ads. The cookie is dropped and used across all domains a user is visiting.	365 days
tt_liveramp	Teads	Avoid calling to Liveramp. This avoids unnecessary calls to Liveramp.	1 day
tt_salesforce	Teads	Avoid calling to Salesforce. This avoids unnecessary calls to Salesforce.	1 day
__rmco_jsv (Local Storage)	Rakuten	The element is used to store the consent of the user. This refers to cases where client has a consent management platform (CMP) and CMP has obtained certain consents for identified legal purposes. This framework is usually used in reference to the Transparency and Consent Framwork (TCF). If it’s applicable we recognize and abide by the purposes for which consent has been obtained.	Persistent
rmuid	Rakuten	Rakuten Advertising ID on Rakuten Advertising domain. The cookie is used to identify which publisher drove the sale and attribute the commission back to the right publisher.	1 year
lsclick_midNNNNN (NNNNN is the MID for the advertiser that the click belongs to)	Rakuten	This cookie contains information on click date and advertisement publisher ID.	730 days

6. Changes to this Cookie Policy

We may change this Cookie Policy from time to time to reflect changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies. You can see when this Cookie Policy was last updated by checking the “last updated” date displayed at the top of this Cookie Policy.

7. To get further information

If you have any questions or comments about this Cookie Policy, contact us at info@miele.co.uk.