Frequently asked questions
Product Advice & Information
You can download detailed product sheets, including all specifications, at the bottom of each product page.
To find user manuals, click here, and fill out the required information to view the correct manual.
Just hover over the product category with your mouse pointer and the products will appear. On mobile, click on the three lines in the top right corner and use this menu to reach products. Alternatively, you can use the search bar to find the product you’re looking for.
Our Miele Stores
Our Miele Experience Centres are located across Great Britain, including Mayfair, Brent Cross, Wigmore Street, Abingdon, Edinburgh, Bluewater, Solihull and Cambridge. Our experts are available to guide you through the Miele range and help you find the right appliance for your needs. For locations, contact information and opening times, visit Miele in Great Britain.
We also offer cooking demonstrations where you can discover the features of our built-in ovens, with advice and food served by our expert home economists. Book your cooking demonstration.
We have a number of ways in which you can get advice including in store demonstrations via our Go Instore video service linking you directly to a product expert in our Experience Centre. The link can be found on our product pages. Virtual Sales Consultation | Kitchen Appliances | Miele.
Alternatively, you could call our sales experts on 0330 160 6630
Full details of our courses and online booking can be found here or you to speak to an adviser call 0330 160 6610 and we can provide detailed explanations of our courses and locations.
Yes, many of our stores open on bank holidays. A full list of stores and opening hours can be found here.
Our Miele outlet store is located at our Abingdon Head Office.
If you are unable to visit to one of our Miele Experience Centres, or simply prefer to shop from home, you are now just one click away from expert appliance advice.
One of our Miele Experience Centre experts will assist you in choosing the right Miele appliance via a video call on your computer, laptop, or smartphone. We are available from Monday to Friday between 9:00am and 5:00pm. Look out for the chat icon during these times, which will appear when an Expert is available to receive your call.
Virtual Sales Consultation | Kitchen Appliances | Miele
Yes, we offer a no deposit, interest free option when purchasing in store or over the telephone. We use a third party company and carry out a credit check to ensure suitability. Full details can be found here: Interest-free credit offers on Miele home appliances | Miele
Purchasing & Warranties
We have a number of ways in which you can purchase from Miele directly. You can order online through the website. Please be aware that our premium kitchen range is not available to purchase on the website.
Miele Experience Centres are located in Abingdon, London, Solihull, Bluewater & Edinburgh where our experts are on hand to guide you through the range in an interactive way. For locations, contact information and opening times, visit Miele in Great Britain.
If you can’t make it to a store, our Go Instore video service links you directly to a product expert in our Experience Centre. The link can be found on our product pages. Virtual Sales Consultation | Kitchen Appliances | Miele.
You can call our Sales Team on 0330 160 6630, we’re open between 8am – 6pm Monday - Friday and 9am – 4pm Saturday
You’ll automatically receive your sales order confirmation and invoice via email or if we don’t have your email address then we will send this to you by post.
We’ll email you your order confirmation within 30 minutes of your order being placed. The date for delivery will be indicated during the order process and confirmed by our courier in advance of the delivery.
If you need a this sales order confirmation or would like to discuss your delivery date, please call 0330 160 6630.
All our appliances are offered with a two-year manufacturer’s warranty, beginning on the date the product was dispatched. To register your product with us, please click here.
Yes, you can purchase our extended warranty, provided by our partner Domestic & General. For more information click here.
We also offer a proactive maintenance service where a technician will visit your home to inspect, clean and maintain your selected Miele appliances and keep them performing to the Miele standards you have come to expect. For more information click here
The model you order is the model you will receive. There are no variations or changes in features between the product you view online or look at in store, and the product delivered to your home upon purchase.
Delivery, Installation & Returns
Delivery
For both parcel and appliance deliveries, please be at the delivery location when they arrive, as we operate a signed-for service.
Before your appliance arrives, please ensure that there is appropriate access for the product to be delivered. If you have arranged an installation, then please ensure the area is safe for the installation team to operate in. Our Installers must be able to access any plumbing and electrical outlets. Any cabinetry amendments must be made prior to delivery as the installation team will not be able to do this for you.
Please ensure there is easy access to electrical outlets that are inside or behind cupboards or drawers, and you’ll need to know where your household electrical consumer box (sometimes known as a fuse box) is.
If you have requested that we remove your old appliance, any refrigeration items must be defrosted and empty.
We offer delivery to all UK addresses including Jersey and Guernsey, but excluding Northern Ireland.
Depending on the appliance you choose, we offer a selection of delivery and installation options. Our approved Miele Installation partners can support you with a full installation or delivery to your home.
Click here to view our delivery and installation options.
We use a range of delivery partners depending on the product that you have ordered:
- Mastercool – SwiftGo
- Built-in - Kaboodle
- Home delivery – ArrowXL
- Vacuums, accessories, and consumables – DPD
In general, all deliveries are made between 7:00 am and 7:00 pm. However, this depends on your location and the driver’s route that particular day.
For spares, accessories and consumables, you will receive a Royal Mail tracking reference by email that will enable you to track the status of your delivery.
For appliance deliveries, you will receive text message the day before your delivery is due advising whether it will be a morning, or afternoon delivery. This text message contains a tracking reference.
If you have ordered built in appliances, our installation partner will arrange the delivery with you and contact you directly.
For small appliances, spares, accessories and consumables, we are unable to confirm your delivery date at the point of order. Once the product has been dispatched, you can track the status of your delivery using the tracking reference you were sent via email.
For large appliance deliveries, you will be able to select your delivery date at the point of order. Any changes to this date will be communicated to you directly. You will receive text message the day before your delivery is due advising whether it will be a morning, or afternoon delivery. This text message contains a tracking reference.
If you have ordered a built-in appliance with optional installation, our installation partner will contact you directly to arrange your delivery date and any necessary preparations.
If you cannot locate your delivery tracking email, please contact our customer services team and they will be able to share the reference link with you.
Any changes to the order delivery dates or installations will be shared by email or SMS. We will provide options to amend delivery dates via SMS or email.
The delivery crew must be afforded the time it takes to deliver and install appliances properly. If you feel that you cannot do this, then they can amend the delivery date with your delivery partner to a more suitable time.
As we use a number of logistics providers, this will depend on the product(s) that you have ordered. The contact details are below:
- Mastercool Refrigeration – SwiftGo - 01295 816521
- Built-in appliances – Kaboodle - 0203 191 1077
- Home delivery – ArrowXL - 0333 212 1708
Free delivery on consumables and small appliance orders over £50, otherwise £4.99. Delivery charge for large appliances £20.
It is not possible to select a specific delivery time, but you can amend the delivery date if this is not suitable.
For small appliances, spares, accessories, and consumables, we are unable to confirm your delivery date at the point of order. Once the product has been dispatched, you can track the status of your delivery using the tracking reference you were sent via email.
For large appliance deliveries, you will be able to select your delivery date at the point of order. Any changes to this date will be communicated to you directly. You will receive text message the day before your delivery is due advising whether it will be a morning, or afternoon delivery. This text message contains a tracking reference.
If you have ordered a built-in appliance with installation, our installation partner will contact you directly to arrange your delivery date and any necessary preparations.
If you cannot locate your delivery tracking email, please contact our customer services team and they will be able to share the reference link with you.
You can change the delivery date of your order up to two working days before the date you were due to receive it. Please make any changes by contacting our sales team on 0330 160 6630. After this point it is only possible to amend the delivery date by contacting our delivery partner directly.
As we use a number of logistics providers, this will depend on the product(s) that you have ordered:
- Mastercool Refrigeration – SwiftGo - 01295 816521
- Built-in appliances – Product Care Group - 0345 209 7461
- Home delivery – ArrowXL - 0333 212 1708
- Vacuums, spares accessories and consumables - DPD
We offer next-day delivery for appliance orders placed before 12pm. This option is subject to product availability. If this service is available, you will be able to select this date as an option when you check out online, buy instore, or order over the phone.
For small appliances, spares, accessories, and consumables, we are unable to confirm your delivery date at the point of order. Once the product has been dispatched, you can track the status of your delivery using the tracking reference you were sent via email.
No, you will not be charged for changes made to your delivery.
This depends on stock availability. If you wish to receive all items at the same time, please contact our sales team on 0330 160 6630
If you have changed your mind and wish to can cancel an order, please contact our sales team on 0330 160 6630
If you need to change your order, please contact our sales team on 0330 160 6630
If your built-in appliance or refrigeration order has not been delivered, or you missed your delivery slot, our delivery partners will re-attempt delivery, their details are provided below:
- Mastercool Refrigeration – SwiftGo - 01295 816521
- Built-in appliances – Product Care Group - 0345 209 7461
- Home delivery – ArrowXL - 0333 212 1708
- Vacuums, spares accessories and consumables - DPD
You can also call our Sales team on 0330 160 6630
We carry out deliveries Monday – Saturday. In general, all deliveries are made between 7:00 am and 7:00 pm.
Installation
It is important that you ensure the item will fit the space you have available before ordering. All installation guides, including accurate product measurements and space requirements, are located on the product information pages. For built-in products, we offer a pre-installation survey by our approved Miele Installation partners.
Miele GB uses a network of experienced professional installers for both our freestanding and built-in appliances.
Our network of installers are able to connect both freestanding and built-in appliances. Before your appliance arrives, you must make sure that there is appropriate access for the product to be delivered and that the area is ready for installation.
Our Installers must be able to access any plumbing and electrics. Any cabinetry amendments must be made prior to delivery as the installation team will not be able to do this.
The installation requirements can be found in the user manual on the product page of the website.
Where any remedial works need to take place, this must be completed prior to Miele installation or delivery teams attending the installation site.
If you have requested that we remove your old appliance, any refrigeration items must be defrosted and empty.
Installation costs vary by appliance and depend on the installation requirements. All available options can be selected on the order confirmation page of the website. Please click here to view the installation options, instructions and costs associated.
An installer with electrical qualifications will disconnect your old oven/hob.
Yes, we will support with disconnection, please choose this option at point of order.
Before your appliance arrives, please ensure that there is appropriate access for the product to be delivered. If you have arranged an installation, then please ensure the area is safe for the installation team to operate in. Our Installers must be able to access the plumbing and electrical outlets. Any cabinetry amendments must be made prior to delivery as the installation team will not be able to do this for you.
Access to cupboards and drawers where the electrical cable is connected will be required and please ensure there is easy access to electrical outlets that are inside or behind cupboards or drawers, and you’ll need to know where your household electrical consumer box (sometimes known as a fuse box) is.
If you have requested that we remove your old appliance, any refrigeration items must be defrosted and empty.
If you require an LPG conversion kit, please contact our Sales team on 0330 160 6630. This kit needs fitted by a qualified Gas Safe engineer at the time of installation.
We use a network of professional installers who will deliver your new appliance and install it at the same time.
Installation times differ depending on the appliance size and the complexity of the install. Our network of professional installers are efficient and will complete the installation in a timely fashion.
Where the installation cannot proceed, please call 0330 160 6600 and select option 3 then option 2 to request a refund of your installation and disconnection costs.
Unfortunately, we cannot offer installation after the point of delivery.
Unfortunately, we are unable to offer a next-day installation service for built-in appliances.
We offer next-day delivery for appliance orders placed before 12pm. This option is subject to product availability. If this service is available, you will be able to select this date as an option when you check out online, buy instore, or order over the phone.
For small appliances, spares, accessories, and consumables, we are unable to confirm your delivery date at the point of order. Once the product has been dispatched, you can track the status of your delivery using the tracking reference you were sent via email.
We can only install hobs in existing, correctly cut worktops.
Our network of installers are able to connect both freestanding and built-in appliances. Before your appliance arrives, you must make sure that there is appropriate access for the product to be delivered and the area is ready for installation. Our Installers must be able to access the plumbing and electrics required for your appliance. Any cabinetry amendments must be made prior to delivery, as the installation team will not be able to do this for you.
The installation requirements can be found in the user manual for your product on the product page of the Miele website.
Any remedial work required must be completed prior to us attending the installation site.
If you have requested that we remove your old appliance, any refrigeration items must be defrosted and empty.
If you have purchased a built-in appliance with the disconnection option, you will be contacted directly by our delivery partner to arrange installation. Please make them aware of this requirement, as you will require a Gas Safe engineer to disconnect, and a person qualified to connect your electrical oven.
All standard installations have everything required to connect. For washing machines and dishwashers, extra-long hoses can be fitted at an extra cost. These hoses can be purchased alongside the appliance at the time of order.
Returns & Refunds
Yes, if you are unhappy with your purchase and you have purchased directly from Miele, we accept returns for a replacement up to 30 days after your item was delivered.
For all appliances, please call 0330 160 6630 and we will arrange a collection. For spare parts, accessories, and consumables please call 0330 160 6600.
Yes, if you are unhappy with your purchase and you have purchased directly from Miele, we accept returns for a full refund up to 30 days after your item was delivered.
For all appliances, please call 0330 160 6630 and we will arrange a collection. For spare parts, accessories, and consumables please call 0330 160 6600.
For all appliance returns please call 0330 160 6630 and we will arrange a collection. For spare parts, accessories, and consumables please call 0330 160 6600.
Please have your Miele order number/ document number to hand when requesting your return.
If you are submitting an email, please provide a brief explanation for the request of a return.
If you are returning your appliance, or have requested that we remove your old appliance, please ensure that they are prepared appropriately:
- Any refrigeration items must be defrosted and empty
- Washing machines and dishwashers need to be aired to ensure there is no residual moisture inside
From the collection date, a refund can take up to 20 working days.
You will be refunded by Miele to your original payment method.
Service, Repairs & Complaints
Full details on what to do if you have a problem with your device can be found by clicking here. You can also try troubleshooting your appliance – just visit the product page on the Miele website and scroll to the user manual at the bottom of the page for step-by-step guidance.
More information about your repair and aftercare options, along with current costs, can be found here.
We employ our own Miele service technicians and work with a number of approved partners to ensure that we can get to you quickly and that your repair is carried out to the highest standards.
How you pay for your repair will depend on whether you are visited by a Miele Technician or a Miele Service Partner. All service partners will be paid directly.
If your service is to be carried out by a Miele Technician you can either pay over the phone with a card or by bank transfer. Alternatively you can pay your Miele Technician by card at the point of repair.
All parts we use are original spare parts produced by Miele.
Please click here to visit our contact page for details on how you can get in touch with us.
You can find your serial number here.
Details about what is covered under your warranty can be found in your terms and conditions, or here.
Payment & Finance Options
For orders placed via our website, you can purchase using debit card, credit card or PayPal.
For orders placed in a Miele Experience Centre, or by phone, you can also pay by Bank transfer
Bank transfer/ BACs payment
Name & Address of Bank:
HSBC UK Bank Plc
1 Centenary Square,
Birmingham.
B1 1HQ
Sort Code 40-38-04
Account Number: 35150477
International Bank Account Number: GB87HBUK40380435150477
Branch Identifier Code: HBUKGB4108T
VAT Number: 226947242
Yes, we offer a no deposit, interest free option when purchasing in store or over the telephone. We use a third-party company and carry out a credit check to ensure suitability. For full details, click here.
Discounts, Codes & Vouchers
Miele voucher codes are case sensitive, so please make sure that you enter the exact code provided. Please ensure that you have logged in or registered before redeeming your voucher too. If you are logged into your account and still cannot redeem your voucher, please contact customer services on 0330 160 6600.
Yes, you can use your discount code over the phone.
You can only use one code per order.
All codes can only be used once.
Go to www.miele.co.uk/voucher and log in/register before entering your discount code.
Go to www.miele.co.uk/cs/promotions-158 to see our latest promotions. You can also join the Miele Club for further offers by clicking here.
First, go to www.miele.co.uk/login to register your account. Then, you can redeem your discount code on the following page: www.miele.co.uk/voucher.
Details on cashback can be found on our website by clicking here.
My Miele
Go to www.miele.co.uk/login, click register and fill in your details.
No, but you can check out as a guest. However, it’s recommended you create an account with us for the best experience, further advice, discounts and more.
- Exclusive access and membership to Miele Club
- Makes ordering and reordering a smoother process
- Receive relevant information about your products
- Further discount codes and special offers
- See all your orders, warranties, upcoming events, and product services
Go to www.miele.co.uk/login, click register and fill in your details.
We don’t send an account activation email, so you will be registered after following the confirmation on the website.
Yes, we comply with all GDPR and PCI requirements and follow all regulations regarding personal information.
You can select the “FORGOT PASSWORD?” option on the login page and follow the steps provided.
If you still cannot change your password, please contact customer services and a password reset email will be sent to your inbox.
Please download the Miele@home App via the Google Play or Apple App store and follow the instructions provided in-app.
Please check whether your appliance is plugged in and connected to your Wi-Fi. If so, please go to the Miele website home page and consult the Support – Troubleshooting – Customer Assistant – Miele@Home database for detailed advice, or click here.