Essential delivery and installation information
Ensuring deliveries and installations go ahead safely and on time
When you buy a Miele appliance and choose our delivery and installation services, it is our priority to get your appliance up and running in your home in a safe and timely way.
To ensure you understand our safety measures and installation requirements, please ensure you read the information below and watch our 2 minute Covid safety video.
Appliance delivery and installation is provided by specialist partners including Kabooble and DX.
Delivery and installation: what to check before we can proceed
- Please check the measurement of your new appliance, and make sure your kitchen units are able to accommodate this - we are unable to offer carpentry work to modify units.
- Please check that the waste pipe, water supply and electricity connections for the appliance are no more than 1.5 m away from where the appliance will be situated.
- For dishwashers and laundry appliances, please ensure you have a 13 amp, 3 pin plug socket for connection – we are unable to uninstall or install hard wired machines.
- Please ensure all plinths/kickboards are removed prior to the installation team's arrival.
Appliances with Water Protection System
- Our Water Protection System (WPS) is included on all new dishwashers and selected washing machines (those with a WPS suffix in the appliance name).
- If your new appliance includes our WPS, it is important to check that this will fit through the space available, as our installers are unable to modify pipework or cabinetry in order to complete the installation.
- The WPS is positioned at the water connection point of the dishwasher or washing machine. Measurements are: 13cm H, 8cm W, 4cm D.
Our team can modify wooden or laminate worktops for the fitting of a new hob, as long as they are made aware when your installation date is scheduled. Unfortunately, they are not able to modify granite, stone or composite worktops.
It is important that you let us know if you are unsure of any of the above checks, as services may still be charged if you don’t provide us with the required information before the delivery date.