Premium detergent delivered straight to your door
- Peace of mind: Never run out of your most-used products again.
- Exclusive savings: Enjoy a 10% saving on your subscription products.
- Free delivery: Complimentary delivery with every subscription order.
- Personalised options: Customise the quantity and frequency to suit your needs.
- Flexible management: Easily adjust or cancel your subscription at any time.
- Secure payment: Set up your subscription with secure payments via VISA, Mastercard and American Express.
Choose a subscription that suits you
A subscription As flexible as you are
Need to make a change? You can update your subscription at any time within ‘My Latest Transactions’ in your Miele account.
Subscriptions Frequently asked questions
Sign up to a Miele subscription easily in a few steps:
1. Select your preferred product in the section above by clicking ‘Choose subscription’.
2. Choose your desired quantity, delivery frequency, and start date of your subscription.
3. Sign in to your Miele customer account or register.
4. Review your selections and confirm by clicking ‘Complete the subscription’. Your subscription is now active, and you can expect your first delivery on the date you selected. You will receive the invoice for your first order via email.
Set up your subscription with secure card payments via VISA, Mastercard and American Express.
You have the flexibility and control to update your subscription at any time in your Miele account within ‘My Latest Transactions'.
After signing up for a subscription, we'll prepare your first order and send you a shipping confirmation with tracking details as soon as it's on its way. You'll receive your next delivery at your chosen monthly interval. You'll receive a reminder email five days before your next billing date, so you can make any changes if needed.
Yes, you have the flexibility to update or cancel your subscription at any time in your Miele account within ‘My Latest Transactions’. You'll receive a reminder email five days before your next billing date, should you wish to cancel your subscription before your next delivery. If you need to delay your order, you can change your subscription delivery frequency. If you need to delay your order, you can reschedule for a later date.
Yes, you can adjust the delivery frequency before your next billing date in your Miele account under 'My Latest Transactions'. You'll receive a reminder email five days before your next billing date, so you can make any changes if needed.
Terms and conditions
- We offer a subscription service where you may purchase a subscription via our website (www.miele.co.uk) to receive certain consumables products (such as Ultraphase, and Powerdisk) on a regular basis. Subscriptions give you a discount on the prices available at the time you start your subscription.
- To set up a subscription, you need a Miele account. During checkout, you can choose the quantity of products to be delivered, start date of your subscription, and delivery interval. Your selected products will then be delivered automatically at the chosen interval.
- Each delivery is billed separately using the payment method you selected. You will be charged on an ongoing basis at the intervals specified when you completed your purchase of your subscription, unless you cancel your subscription. You can find details of your next payment date in the " My Latest Transactions" dashboard in your account. Please note that your payment cycle may change if there is a problem with your chosen payment method (e.g. if your credit card has expired) or if you make changes to your subscription.
- Prices, discounts, or product availability may change during your subscription. We will confirm the price and details for each delivery by email 5 days before dispatch. If prices increase, we will notify you at least 14 days in advance of your next payment so you can cancel your subscription before the next delivery.
- Your subscription continues until you cancel. You can cancel or change your subscription at any time with immediate effect for future deliveries. You can do this online by logging into our website at www.miele.co.uk, navigating to in your account under “My Latest Transactions” and clicking "Cancel Subscription ". There are no cancellation fees. Your cancellation will take immediate effect for future deliveries, and you will not be charged for the next interval. 1.6 You can re-subscribe at any time following your cancellation of a subscription, but we reserve the right not to permit re-subscription where we have previously exercised our right to end your subscription with us.
- We reserve the right not to renew your subscription at our reasonable discretion for any reasonable grounds including, but not limited to: (i) if we reasonably suspect that you are breach of these terms; (ii) if we reasonably suspect fraudulent activity on your account; (iii) we withdraw the subscription offering from our website; or (iv) we withdraw the product or products provided as part of your subscription from our website. You will not be charged in the event that we do not renew your subscription.
- You have a legal right to cancel your subscription contract and receive a full refund during the initial withdrawal period of 14 days from the day after the day on which you receive your first delivery. Please note that this withdrawal right will not apply where you have received your first order and the order is for perishable products or where for hygiene reasons a product cannot be returned.
- If you exercise your right to cancel your subscription within the 14 day withdrawal period described under point above, you will be requested to return your product(s) in the original packaging, unopened, undamaged and together with any accessories at your cost. You will receive a full refund of the price paid for the product in accordance with our refunds policy. Please see the Cancellation Rights for more details. Each delivery is billed separately using the payment method you selected. The price for each delivery (including VAT) is calculated on the day we process your payment. Each delivery is a separate purchase contract, which is confirmed when we process your payment and send you an email confirmation. For hygiene reasons, the right to return sealed goods ends if the seal is broken after delivery.
- You may cancel your subscription at any time. Your cancellation will take effect for future orders and you will not be charged for the next payment interval.
- You have a legal right to withdraw from your contract for a subscription with us within 14 days of purchase (i.e. when we email you to accept and confirm your subscription). Please note that this withdrawal right will not apply where you have received your first order and the order is for perishable products or where for hygiene reasons a product cannot be returned.
- You will receive a full refund of the price paid for the product in accordance with our refunds policy.
- To cancel a subscription, please inform us of your decision to cancel by logging into our website at www.miele.co.uk, navigating to in your account under “My Latest Transaction” and clicking "Cancel Subscription".