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Miele Accessibility Statement

Status: June 25, 2025

This accessibility statement applies to content published on the domain www.miele.co.uk

General description

The website allows you to get informed about Miele: the brand, the categories, the products, the offers and the service.

Information about the provider

Miele

Marcham Road

Abingdon

OX14 1TW

www.miele.co.uk

Requirements, status of compatibility and implementation

The website meets the requirements of the European Accessibility Act and the local accessibility laws in your jurisdiction. The following standards and guidelines apply:

  • Harmonized European Standard (EN) 301 549, Version 3.2.1
  • Web Content Accessibility Guidelines (WCAG), Version 2.1, Levels A and AA

We are constantly implementing measures to improve accessibility and the user experience with the website. These include, for example

  • we make use of the advice of digital accessibility experts;
  • the website was subjected to an independent external accessibility test;
  • employees have been and are being sensitized and trained on the topic of digital accessibility;
  • accessibility requirements were integrated into relevant internal processes (concepts, design, development and others);
  • we carry out automated and manual tests internally;
  • people with disabilities test the website for usability.

Details on accessibility

Fundamentals

  • You can use the website with assistive technologies without losing information.
  • The website protects your privacy. This also applies to the accessibility functions.
  • You can prove your identity or authenticate yourself on the website without barriers. There are alternatives to biometric identification / authentication.
  • Security and payment functions are accessible.

See

The website works with impaired or no vision. It requires neither vision nor color recognition. There are also alternatives to the visual display.

  • Font, contrasts, spacing
    The font, font size and font shape have been chosen so that they are easy to read. Texts and visual content have easily recognizable contrasts. Texts are displayed with sufficient space between letters, lines and paragraphs. The presentation on the website is customizable. You can use the settings in your browser and/or operating system to do this.
  • Alternatives to color cues
    There are alternatives for color cues that are color independent. For example, the website displays the status not only visually, but also with text. The same applies to warnings and delivery information.
  • Alternatives for non-text content
    For content that does not consist of text, there are alternatives that do not require vision. For example, the website offers alternative texts for photos, symbols and graphics. Videos contain an audio track that describes important visual content (audio description).
  • Magnification
    You can enlarge the display of the content. You can do this using the settings in your browser and/or operating system.
  • Operable with keyboard
    You can use and control the website with an external keyboard. This works for all areas and functions. Navigation takes place in a sensible order. If you select interactive elements, such as links or buttons, using the keyboard, these are clearly highlighted (focus marking).
  • Support for non-visual output via screen reader / braille display
    You can operate and output all areas, content and functions of the app using the screen reader installed on your operating system. This is done either via an acoustic output or tactilely via an externally connected braille display.
  • Time limits
    The website only has a few areas where time is limited. If an area has a time limit, this will be announced in good time. You can then extend, change or deactivate the time limit.
  • Headings and labels
    The website contains meaningful and sensibly structured headings and labels.
  • Links
    Links are easily recognizable and clearly labeled.
  • Auditory outputs
    There are audio outputs in several places on the website, for example the audio description in videos. You can pause and stop these and adjust their speed and volume.

Listen

The website works for people with impaired or no hearing. It does not require hearing ability. There are also alternatives for auditory content.

  • Alternatives for auditory content
    There are alternatives for auditory outputs that do not require hearing ability. For example, subtitles for videos, text versions for audio files and additional visual cues for auditory signals.

Agility, reach, strength

The website works with limited mobility. This also applies if you have difficulty reaching things or exerting force. You do not need these abilities to use the website.

  • Operable with keyboard
    You can use and control the website with an external keyboard. This works for all areas and functions. Navigation takes place in a sensible order. If you select interactive elements, such as links or buttons, using the keyboard, these are clearly highlighted (focus marking).
  • Click surfaces
    Click areas for interactive elements, such as links or buttons, are large and designed with sufficient spacing. This makes them easy to reach and use.
  • Alignment of the screen
    The website works with different orientations. You can align your screen both horizontally and vertically. The display of areas, content and functions adapt automatically.
    No complex or simultaneous movements
    The website works without complex, path-based or simultaneous movements.
  • Time limits
    The website only has a few areas where time is limited. If an area has a time limit, this will be announced in good time. You can then extend, change or deactivate the time limit.

Speak

The website works with limited or no speech. It does not require the ability to speak. There are also alternatives that do not require the ability to speak.

  • Alternatives for speaking
    For areas where speaking is required, there are alternatives that do not require this. For example, you can make contact not only by telephone, but also in writing.

Cognitive, psychological, neurological, nerodivergent

You can use the website with limited or alternative cognitive, psychological or neurological abilities. This also applies if you identify as neurodivergent.

  • Clear structures
    The website is clearly structured.
  • Headings and labels
    The website contains meaningful and sensibly structured headings and labels.
  • Links
    Links are easily recognizable and clearly labeled.
  • Comprehensible texts
    The texts on the website are easy to understand.
  • Completion aids
    For frequently used fields, you can use the browser and/or operating system fill-in help. For example, for address or contact details.
  • Avoid mistakes
    The website has been designed to help you avoid mistakes.
  • Correct errors
    The website supports you in correcting errors.
  • Animations
    There are only a few short animations on the website. You can deactivate or stop animations via a setting in the browser and/or in your operating system.
  • Light/flash effects
    The website does not contain any light or flash effects that trigger photosensitive seizures
  • Time limits
    The website only has a few areas where time is limited. If an area has a time limit, this will be announced in good time. You can extend, change or deactivate the time limit.
  • Auditory outputs
    There are audio outputs in several places on the website, for example subtitles. You can pause them, stop them and adjust their speed and volume.

Competent market surveillance authority

Market surveillance body is Equality and Human Rights Commission.