Performance that delights, with a warranty to match.
Valid on purchases between 2nd February 2026 – 30th April 2026. The claim must be registered within 30 days of the end of the promotion. (30th May 2026).
Frequently Asked Questions
The extended warranty is an extension of the standard Miele 2 year Manufacturer’s Guarantee. This means it covers any defects in the material or workmanship of the product. Both defective parts and labour are covered.
The key exclusions are: faults caused by the user through operating errors or lack of care and maintenance, including the use of unsuitable detergents or chemicals as well as damage caused by the intake of fluids, construction dust or toner., non-domestic inappropriate or commercial use, accidental damage, incorrect installation, faulty repairs or repairs carried out by non-authorised parties, replacement parts subject to wear and tear and use of non-approved spare parts and accessories. A full list of exclusions can be found in the T&Cs.
The extended warranty is only available to machines purchased from an authorised retailer or directly from Miele in the United Kingdom (England, Wales, Scotland, Northern Ireland & the Channel Islands)
The extended warranty can be activated via the promotional webpage available at www.miele.co.uk/cs/promotions/duoflex-warranty-1460
No. The customer must still activate the warranty even if the appliance is registered. Registering the appliance will only activate the standard 2 year Manufacturer’s Guarantee. If the customer activates the Extended Warranty first, this will auto-register the product.
Warranty activation must be made within 30 days of purchase.
Yes, the customer must upload proof of purchase.
A customer can book a repair at miele.co.uk by accessing their account area
The warranty must be activated within 30 days of the purchase date
All Duoflex HX1 models are eligible. A full list of model numbers are available in the terms & conditions.
Terms & Conditions
- Terms & Conditions apply. Selected models only. Valid on purchases between 2nd February – 30th April 2026. Warranty activation must be completed by 30th May 2026. T&C's apply. 5 year warranty is two year manufacturer warranty plus additional three years.
- Full promotional terms and conditions and warranty details visit https://www.miele.co.uk/c/general-terms-conditions-13.htm
- The key exclusions in the 5 year extended warranty are: faults caused by the user through operating errors or lack of care and maintenance, non-domestic or commercial use, accidental damage, incorrect installation, faulty repairs or repairs carried out by non-authorised parties, replacement parts subject to wear and tear and use of non-approved spare parts and accessories. A full list of exclusions can be found in the T&Cs (https://www.miele.co.uk/c/general-terms-conditions-13.htm)