How do I create a user account?
You can create a user account either via the Miele@mobile app or here via the Miele website.


What do I need to do if I move house?
Just change the address in your user account so that ordered goods are delivered to the correct address. You can do this on the Miele website under “My account” or in the Miele@mobile app under “Settings” -> “Account settings”. Tip: you can change your address in the iOS version of the app. This function will shortly be available for the Android version.


What do I need to do if I sell or give away my appliance?
Please delete the appliance from your Miele user account and the Miele@mobile app and reset your appliance settings to the factory defaults. The WiFi module settings (if available) must be reset separately (WiFi module settings include the WiFi network name and password, for example).


How do I delete my user account?
To delete your user account, please contact Miele Service for household appliances via the freephone hotline 0800 22 44 666 or via this link.

How do I register my appliance for the My Miele Customer Club?
When you have registered your appliance using the Miele@mobile app, you can proceed to register your appliance in the My Miele Club via the Miele@mobile App under “Settings” -> “Register Miele appliance”. Alternatively, you can register your appliance for the My Miele Club on the Miele website under “My appliances” using the serial number.

My Miele provides the following advantages when you register your Miele appliances:

  1. An immediate reduction of up to 3 % on your accessories and consumables orders from the Miele online shop
  2. The ability to view the accessories for your Miele appliances
  3. Access to the operating instructions for your Miele appliances
  4. The ability to view all of your orders
  5. Access to your subscriptions
  6. Regular updates about new products and special offers
  7. 48-hour service if needed (Monday to Friday only, not on public holidays)

What are the requirements for my WiFi router?
Miele uses the IEEE 802.11 b/g/n WiFi standards, which means that you can connect our appliances with all regular WiFi routers. We support WPS push button configuration so that you can easily connect your appliance to the router. The operating instructions for your WiFi router will contain information about support for WPS push button configuration and how to activate it.

Please ensure that you use a secure encryption method for your WiFi connection.
We recommend using secure WPA2 encryption with a long, randomly generated password between 8 and 32 characters long.

How is the security of my data ensured?
The security of your data is our highest priority. That is why we use transport layer security (TLS), an encryption method used in online banking, in conjunction with security certificates to transmit your data over the Internet. We regularly review our encryption methods with external security specialists.

Use of the Miele@mobile app and control of your household appliances is possible only via your personal user account. This account is protected by your personal password. This prevents others from accessing your household appliances.

The software used by the communication module in your household appliance is updated regularly to ensure compliance with the latest security standards. This also takes place using TLS.


Does my network-enabled Miele appliance send data automatically?
No. Data is transmitted only if you decide to use the networking function of your Miele appliance, activate the function on the appliance and register the appliance via the Miele@mobile app.

What sort of data is stored?
Only the data required for the Miele@mobile app to function is stored. This is the user account, appliance information (e.g. serial number and model) and information about the Miele@mobile app. The latter is for the delivery of push notifications. For more information see the data privacy statement for the Miele@mobile app. This can be found in the Miele@mobile app under “Settings”.


Where is the data stored?
Your data is safely stored in the Miele data centre in Gütersloh (Germany) and in an additional, certified external data centre (ISO 27001, ISO 22301 and ITILv3 certifications) in Germany.

Why doesn’t Alexa understand what I say?
Communication with Alexa is based on a few basic rules. Errors can occur, if you start a skill, for example, using conjunctions. If you address Alexa directly, you won’t go far wrong (for example: “Alexa, tell Miele” or “Alexa, ask Miele”). Miele is constantly honing the skill and publishes updates regularly. However, there may be some special words or sentence structures you use that may not yet be stored. Simply try a different wording instead.


Do I have to use specific words when talking to Alexa?
At the present time, there are already numerous synonyms stored for all Miele household appliances. Maybe you call the hob a “stove top” in your house, or the tumble dryer simply the “dryer”? No problem – the Miele skill will still understand you.
Miele is constantly honing the skill and publishes updates regularly.


Which functions does the Miele skill already support?
For a glimpse at the current scope of functions that are available, follow this link.

Thanks to the app, you can monitor your appliances conveniently via your smartphone or tablet and also control them and even order accessories, laundry or dishwasher detergents directly from the online shop as needed.


For which systems is the Miele@mobile app available?
The Miele@mobile app is available for iOS (version 8.0 onwards) and Android (version 4.2 onwards).


What do I need to use the Miele@mobile app?
You need a smartphone or a tablet, a WiFi network and an Internet connection. If you would like to use your Miele@mobile app while you’re out and about as well, you also need mobile Internet access.


What settings do I need to use in order to receive notifications?
The first time you activate the app, you will be asked whether the messaging function should be activated. It can be deactivated again in the app for each appliance.


How often will a notification be sent?
A notification is sent each time you use an appliance. In addition to information that tabs should be ordered, for example, you will also be notified of malfunctions as well as the end of a programme. You can deactivate this function if you wish.


Can I also receive notifications by e-mail or SMS?
No, e-mail and SMS are not supported.


Why do I have to activate MobileControl on the appliance first before I can control it via the app?
This is an additional security measure. It informs the customer that the appliance can also be started remotely, for example.


Can several people use the app at the same time?
Yes, every person must install the Miele@mobile app and register with the same user account.


Can I register several appliances of the same type in the app?
Yes. You can also rename the appliances so you can differentiate between them.


What happens if I change my mobile phone? Do I have to go through the whole registration process again?
No, you just need to log into your user account on your new mobile phone.


Can I also use the Miele@mobile app with XGW3000 and ZigBee appliances?
Yes, the XGW3000 is compatible with the Miele@mobile app.


Can I also use the Miele@mobile app with the XGW2000 and Powerline appliances?
This is currently not supported.

WiFiConn@ct allows Miele appliances to be easily integrated into the local WiFi network – without any additional components.


How do I register my appliance for my network?
You can use the Miele@mobile app to register your appliance.


How do I register my Miele appliance via WPS for my WiFi network?
To do this, you need a WiFi router that supports WPS. The Miele@mobile app supports the process.


How can I determine whether my WiFi network is available where the appliance is installed?
Check the WiFi signal strength on your smartphone or tablet.


What is the range of the WiFi module?
The WiFi range depends on the conditions in the building.


What should I do if the WiFi signal does not reach the location where my Miele appliance is installed?
In this case, we recommend a standard WiFi repeater, e.g. from Devolo, to extend the range of the WiFi network.

ShopConn@ct offers the option of being notified directly when supplies, such as detergent or rinse aid, are needed. You can then order via the Miele@mobile app.


How does ShopConn@ct work?
If the appliance realises that something is in short supply, you will be notified and can order directly from the online shop using the ShopConn@ct function.


Which products can I order via the shop?
Everything. You can order our complete product range of accessories and detergents from the shop.

Thanks to SuperVision, you can view the current status and the time left of your other appliances, for example, on your oven. Con@ctivity ensures perfect coordination between the cooker hood and the hob, thereby guaranteeing perfect results.


I already have Miele appliances and am using SuperVision with ZigBee. Can I add an appliance with WiFiConn@ct?
You will need the XGW3000 gateway to connect your ZigBee system to the WiFiConn@ct appliances.


Is Con@ctivity also available with WiFiConn@ct?
No, not at the moment.


Can I connect my Con@ctivity system to the Miele@mobile app?
In combination with the XGW3000 gateway, the Con@ctivity system can be connected with the Miele@mobile app. Miele@home (general)


Can I use my old XGW3000 and my new WiFiConn@ct appliances together with the Miele@mobile app?
Yes, the Miele@mobile app can work simultaneously with the XGW3000 gateway and with WiFiConn@ct appliances.

What sort of home networking options are available?
Other home networking systems can access the information about Miele appliances via the Miele@home XGW3000 gateway. Currently, solutions from several companies are available, such as Busch Jaeger, Gira, SMA.


Will integration into a home network continue to be possible?
Yes, the XGW3000 gateway will also make WiFiConn@ct appliances available via the home bus 1.0 interface.

Does the Miele@mobile app function with the QIVICON home base?
No, not at the moment.

In the service area, you will find more answers about installing and using networked Miele appliances.

With the Miele Scout RX2 app, the Scout RX2 robot vacuum cleaner can be controlled conveniently using a smartphone or tablet while you’re at home or on the go. The robot vacuum cleaner’s innovative controls open up several new functions.

During cleaning, the Scout RX2 creates a temporary map of the area cleaned. You can follow this process live on the Miele Scout RX2 app. This means you can know where the Scout RX2 is at any given time and which areas have already been cleaned.

Home Vision is an encrypted live image transmission that enables you to check whether everything is in order when you’re on the go.


Which camera is used to transfer the live image?
The Scout RX2’s right-hand camera.


What is the resolution?
The resolution is 480 x 320 pixels and is optimised for display on a smartphone. The quality of images may vary, depending on lighting conditions, home WiFi coverage and the Internet connection.


What transmission rate is required?
A stable upload speed is required for your home WiFi network and a stable download speed of at least 2 Mbit/s for your mobile Internet. You will also require adequate WiFi coverage in the home. If the connection is poor, the delay time may increase and the image may be interrupted or not appear at all.


Why is the image distorted?
The built-in cameras are wide-angle cameras. This increases the angle of view, which is particularly helpful for navigating the appliance.


Does the appliance save the video transmission?
No, the live image is only transmitted once. Nothing is recorded on the mobile device, the robot vacuum cleaner or the Miele cloud server.

You can easily plan start times with the aid of the timer function.


How do I set a start time?
You can easily set a timer in the Miele Scout RX2 app. You can select the required start time, the days of the week and the cleaning mode.


How many different start times can be set?
You can programme up to a total of 7 individual timers, so that you can set a different start time on weekends than on weekdays, for example.

What do I need to use the Miele Scout RX2 app?
You can connect directly to the robot vacuum cleaner with your smartphone or tablet. To use the app on the go, you also need a WiFi network with Internet access as well as mobile Internet access for your mobile device.


What are the requirements for the mobile device?
The app can be used on mobile devices with the iOS 9+ and Android 4.2+ operating systems, and is optimised for a display size of at least 4" as well as a resolution of at least 1136 x 640 pixels.


What are the requirements for my WiFi router?
Miele uses the IEEE 802.11n WiFi standards, which means that you can connect the Scout RX2 with all regular WiFi routers. Please ensure that you use a secure encryption method for your WiFi connection. We recommend that you use secure WPA2 encryption with a secure password.


Can I control multiple robot vacuum cleaners with the app?
Yes, you can add several robot vacuum cleaners to the app.


Can I connect the robot vacuum cleaner to multiple mobile devices?
Yes, a robot vacuum cleaner can also be operated by multiple devices. However, if two devices attempt to access the robot vacuum cleaner at the same time, only one of these devices may control the robot vacuum cleaner.

How do I establish a connection with my Scout RX2?
Download the Miele Scout RX2 app from the App Store or the Google Play Store. Following installation, open the app and follow the instructions.


What types of connection are available?
There are several ways of connecting to a robot vacuum cleaner.

  1. With a Miele user account:
    A Miele user account is required in order to be able to access a robot vacuum cleaner when you’re away from home. Using a mobile device, an Internet connection can then be established with your WiFi router. The robot vacuum cleaner must also be registered with a local home network.
     
  2. Without a Miele user account:
    A mobile device can also be connected directly via the Scout RX2’s WiFi. The mobile device must be near the robot vacuum cleaner. The robot vacuum cleaner can also be registered with a home network. In this case the robot vacuum cleaner can be accessed with a mobile device via the WiFi router as long as your mobile device and the robot vacuum cleaner are within range of the WiFi router.

Can the robot vacuum cleaner be controlled by third parties?
No – to prevent external access, you are taken through a pairing process the first time you use the robot vacuum cleaner before you can control it with your mobile device.


How is the security of my data on the Internet guaranteed?
Data security is our highest priority. That is why we use transport layer security (TLS), an encryption method used in online banking, in conjunction with security certificates to transmit your data over the Internet. A secure TURN server is used for the Home Vision function.

Remote access to your robot vacuum cleaner is only available via your Miele user account, which is protected by a personal password.

Miele standards are verified by external security specialists.


What sort of data is saved?
Only data required for the use of the app is stored on the Miele cloud server. This is your user account data, plus information on your vacuum cleaner and the Scout RX2 app. Further information is provided in the app’s data privacy statement.

How do I create a user account?
You can create a user account via the Miele Scout RX2 app.


I already have a Miele user account. Can I use the same account for the Scout RX2?
Yes, the Scout RX2 app accesses the same Miele cloud server as the Miele@mobile app. Only the one Miele user account needs to be set up.


What do I need to do if I sell or give away my appliance?
Please delete the appliance from your Miele user account and the Miele Scout RX2 app and reset your appliance settings to the factory defaults. To do this, press and hold the “Spot” and “Turbo” buttons on the appliance simultaneously for more than 5 seconds. Press “OK” on the remote control for 2 seconds when “rSt” appears on the display.

Will app updates be available?
Yes, over time, new versions of the Miele Scout RX2 app may be available for download and installation. An associated update to the appliance software may also be required. The new software for the robot vacuum cleaner would in any case be downloaded by the mobile device following confirmation by the user and transmitted to the robot vacuum cleaner via a WiFi connection.

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