Delivery and Returns
Miele major domestic appliances (excluding Vacuum Cleaners)
We aim to make the purchase of your new appliance from Miele as easy as we can so that you can enjoy your new machine with as little hassle as possible. The price you pay for your appliance direct through Miele includes the cost of delivery, basic connection (where applicable) and disposal of your old appliance. We will even take away all unwanted packaging that comes with your new appliance, saving you the trouble of disposing of it yourself.
Please note that this service applies to mainland UK addresses only. For non-mainland UK addresses we offer a delivery service only.
Once you have placed your order we will contact you by telephone usually by the following working day to arrange delivery to your chosen address and to confirm if you have an old machine for disposal. We can usually deliver your appliance within 2 working days after placing your order although this is subject to your postcode, stock availability and to us agreeing with you a time that is convenient.
For freestanding appliances we will disconnect your old appliance and take it away for recycling. We will put your new appliance in place including plugging it in and for freestanding washing machines and dishwashers we will connect to water supply and waste. In some circumstances, where we find mains services to be unsuitable for safe disconnection and connection or where some level of remedial works are required, we reserve the right to not carry out these services. We are unable to disconnect or connect hard wired appliances, to rewire plugs, to ‘customise’ fittings and fixtures or to dismantle or change any furniture.
We regret that we are unable to un-install or install integrated or semi integrated appliances, this includes appliances that have an integrated door front matching your kitchen cabinets. We can take away your old integrated appliance for disposal providing that it is disconnected from all mains supplies and that it is removed from its niche and has no fixings or furniture attached to it.
Where you have bought a tumble dryer and stacking kit which is compatible with your washing machine we can stack your tumble dryer on top of your washing machine.
We will remove all packaging and if required dispose of your old appliance all free of charge leaving you with only your new Miele to enjoy.
We always aim to consolidate orders although if you have also ordered Accessories, a Vacuum Cleaner or more than one product then these may arrive separately on a different delivery.
The online price you pay for your Miele Vacuum Cleaner includes the cost of delivery.
Deliveries of vacuum cleaners can be made to all UK addresses.
We will aim to deliver your Vacuum Cleaner within 2-5 working days subject to stock availability.
Our chosen carrier will attempt delivery to your chosen address; if there is no-one available they will leave a card with instructions on how to arrange another delivery date or how to collect locally.
We always aim to consolidate orders although if you have ordered accessories or more than one product with your Vacuum Cleaner then these may arrive separately on a different delivery.
If we can help with anything relating to the delivery of your Miele vacuum cleaner please email us at Sales.Office.Advice.Group@Miele.co.uk quoting your Order Acknowledgment number.
Accessories & Dustbags
Orders of £15 or more qualify for free standard delivery within the UK mainland and Channel Islands only.
Dustbag only orders - Standard delivery
Deliveries of dustbags via Miele to me are made within 2-5 working days of placing your order.
Accessory Orders - Standard delivery
Miele to me deliveries of accessories are made within 2-5 working days of placing your order. These goods will be delivered via our chosen courier and will require a signature.
Out of stock items
To avoid dissatisfaction we aim to keep stock at levels to meet customers demand. From time to time however products may regrettably be out of stock. If this is the case then we will inform you by email and the items will be delivered to you as soon as they are available. Items on the same order that are in stock will be delivered to you as normal.
Returns and cancellations
Your right to cancel your order
You may cancel your order up to 14 days after delivery. Please inform us in writing (if by email at sales.office.Advice.Group@Miele.co.uk) quoting your order acknowledgement number and indicating your wish to cancel. We will contact you by email to confirm that your order has been cancelled and to give you further instructions.
If we receive your cancellation before your order has been dispatched we will cancel your order and make a full refund to the card that was used for purchase.
If we have already dispatched your order or it has been delivered you can return it to:
Returns, Miele Company Limited, Fairacres, Marcham Road, Abingdon, Oxon, OX14 1TW
If you would like us to collect your order we can do this at a cost of £45 deductible from any refund given.
For a full refund products must be returned in an unused and saleable condition complete with their original packaging, and along with any items supplied free of charge (eg. Care Collection starter packs, dustbags or accessories).
You will receive your refund within 14 days of the cancellation date.