Fixed Price Repair

A “Fixed Price Repair” is a repair service offered at a fixed price that is agreed upon prior to the service visit. With this one-off payment the total repair costs are covered to get the machine back up and running.

When an appliance has a malfunction, it can be a stressful time and bring uncertainty of the cost to repair the failure. The “Fixed Price Repair” brings peace of mind, with a one-off payment, covering the total cost to repair your machine.

The Fixed Price Repair covers the full cost of the call-out, labour and the required spare parts to get your appliance back in good working condition.

Full coverage includes:

• The call-out charge.
• All labour and spare parts required to repair the reported fault, including subsequent visits if we need to order spare parts that are not available on the technician’s van.
• A 12-month parts and labour warranty on the completed repair, starting from the repair date.

The costs for a “Fixed Price Repair” are £299.00 including VAT for laundry appliances, £319.00 including VAT for kitchen appliances and £349.00 including VAT for coffee machines.

Please note that the “Fixed Price Repair” charge needs to be paid in full either at the time of booking or at the latest 24 hours prior to the technicians’ visit.

Yes. Should the appliance require lifting assistance due to installation restrictions, an additional charge of £60.00 will be applied.

Fixed Price Repair is available for all Miele appliances, excluding MasterCool appliances and ranges.

You can book a Fixed Price Repair online using our Book a Technician service. Please note that the Fixed Price Repair option is only available up to 24 hours before the technician’s visit. If you do not select Fixed Price Repair, our standard labour charges and spare parts prices will apply.

No. You cannot change the payment option once the technician has arrived at your home. However, you can cancel the Fixed Price Repair option up to 24 hours before the service visit.

No. Fixed Price Repair must be selected and paid for in full either at the time of booking or no later than 24 hours before the technician’s visit.

If you have not selected Fixed Price Repair before the visit, standard service charges will apply.

If you have multiple appliances that require a repair, you can choose Fixed Price Repair for each eligible appliance, or combine Fixed Price Repair with our standard repair option.

If you choose a combination, the applicable Fixed Price Repair charge will apply to one appliance, with standard labour and spare parts charges applying to the additional appliance. No additional call-out charge applies. This may be a suitable option if one of your appliances has a minor fault.

Fixed Price Repair is not available for MasterCool appliances and ranges.

The following faults and circumstances are also not covered by Fixed Price Repair:

- Washing machines – suds container (drum, bearings and weights). The machine will be beyond economic repair.

- Tumble dryer – drum and heat pump. The machine will be beyond economic repair.

- Refrigeration – replacement of any refrigerant gases or compressors. The machine will be beyond economic repair.

- Hobs – glass tops.

- Spare parts not related to the initial reported fault. Any additional spare parts required not related to the reported fault or requested to be fitted may be charged separately.

- Any glass breakage, cosmetic damages, wear and tear, interior fittings and accessories are not covered.

- Any appliance previously visited by Miele or a Miele authorised service partner where a diagnosis / estimate for repair has been made for the reported fault.

- Any Miele Professional appliance or a Domestic appliance being used in a commercial environment.

- Any faults due to external factors such as damage caused through inclement environmental conditions or natural phenomena.

You will receive a 12-month warranty on the service work performed, starting from the repair date.

If the original fault reoccurs within this period, we will repair the appliance free of charge, provided it has been correctly installed and maintained in accordance with the manufacturer’s instructions and has not been misused.

If this happens, a technician will need to visit to diagnose the fault. If the fault is not related to the original repair, you will be asked to pay for any additional work required.

The technician will advise whether another Fixed Price Repair or the standard call-out charge, plus parts and any additional labour, is the most appropriate option. If you choose not to proceed with the repair, the standard call-out charge will apply.

We classify an appliance as beyond economic repair if it cannot be repaired or if a repair is not recommended due to the age of the appliance or the nature of the fault.

If, in our opinion, your appliance is beyond economic repair due to its age, the nature of the fault or because the required spare parts are no longer available, Miele will not carry out the repair.

If you purchase a replacement appliance directly from Miele Company Limited, the Fixed Price Repair fee will be deducted from the price of your new appliance.

If you purchase a replacement appliance from a third party, Miele Company Limited will refund the difference between the Fixed Price Repair charge and the standard call-out fee. To request a refund, email contact@miele-support.co.uk with your service order number and a brief description. This offer is available for up to 90 days after the technician’s visit.

You have the right to cancel for a full refund up to 24 hours before the scheduled date and time of your repair visit. If you cancel on the scheduled day, Miele reserves the right to charge the current standard call-out fee, which will be deducted from your Fixed Price Repair payment.