Promotional terms & conditions

All competitions via email newsletters and social media channels

The competition closes on the date advertised within the newsletter or social media post. After the date specified, no further entries to the competition will be permitted or entered. The winner(s) will be selected at random and contacted soon after the closing date via a message on social media or an email from the following address: marketing@miele.co.uk

The social media ost or newsletter will advertise the quantity and value of the competition prize.

The competition is open to entrants in the UK only and aged 18+.

The promoter is Miele (company no. 00769014) whose registered office is at Fairacres, Marcham Road, Abingdon, OX14 1TW.

There is no entry fee and no purchase necessary to enter this competition.

By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

Only one entry will be accepted per person. Multiple entries from the same person will be disqualified. No bulk or third party entries will be permitted.

Winners will be chosen at random from all entries received after the closing date and verified by Promoter and or its agents. Only the winners will be contacted personally.

The winners may be required to participate in reasonable related publicity with no further recompense.

The winners agree to the use of his/her name, as well as their entry. Any personal data relating to the winners or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

The prize is not transferable and there will be no cash or other alternatives offered. Miele reserves the right to substitute prizes of equal or greater value at any time.

If the winners do not respond to their message and claim their prize within seventy-two (72) hours following notification, Miele reserves the right to deem this as forfeited and offer the prize to the next entrant whose name is drawn at random. Miele may repeat this process until such time as the prizes are claimed within the period specified by Miele.

This promotion is in no way sponsored, endorsed or administered by, or associated with any social media channel.

Events may occur that render the prize draw itself or the awarding of the prize impossible due to reasons beyond the control of Miele and accordingly Miele may at its absolute discretion vary or amend the promotion and the entrant agrees that no liability shall attach to Miele as a result thereof.

Free of charge delivery terms and conditions

Free of charge delivery is only applicable to subscribers to the Miele newsletter or Miele Club

Delivery is made free of charge by entering the unique voucher code issued to you either as an existing newsletter subscriber or on signing up

Only one code is issued per registration

The code is single use and cannot be used in conjunction with any other offer

The code will give you free of charge delivery on your next order only, no cash alternative is available and it cannot be used to access a refund on any order for which payment has already been taken

The code is for standard delivery only, next day delivery and Saturday delivery is excluded from this promotion

Standard delivery is defined by the term delivery under item 2.5 Delivery and Installation under General Terms & Conditions

Extended Warranty

Promotion period: 1 October - 31 December 2026. Selected new A-grade appliances purchased through Miele Own Retail or Telesales may qualify for a complimentary 5- or 10-year total warranty where this benefit is specifically offered and accepted as part of an eligible sale. Miele will arrange the warranty activation; customers do not need to register online.

Extended Warranty Terms & Conditions

Miele Company Limited, Fairacres, Marcham Road, Abingdon, OX14 1TW. England ("we") may grant the buyer ("you") - in addition to, and separately from, any legal consumer rights you may be entitled to against the seller (which you can claim free of charge) – an extended warranty in accordance with the following terms:

1. Our 2-year Manufacturer’s Guarantee and the Extended Warranty

1.1 From the date of purchase, a standard 2-year Manufacturer’s Guarantee applies to all domestic appliances (the "Manufacturer's Guarantee").

1.2 From time to time, we may run a promotion to extend the 2-year Manufacturer's Guarantee free of charge. For this promotion, an eligible appliance may receive an additional three or eight years of cover following the standard two-year Manufacturer’s Guarantee, resulting in five or ten years of total cover, as specified for the individual material number in the approved appliance schedule (the "Extended Warranty"). The validity period is shown on the front of the policy document.

1.3 The Extended Warranty is available exclusively on selected new A-grade appliances purchased directly from Miele through its Own Retail Experience Centres or Telesales service in the United Kingdom during the stated promotional period. The Extended Warranty is a discretionary promotional benefit and is not automatically available on all eligible purchases. Eligibility is subject to the Extended Warranty being expressly offered by Miele and accepted by the customer prior to completion of the order..

Promotions

2.1 Where the extended warranty has been agreed on a eligible order, Miele will arrange registration and activation on the customer’s behalf. No separate customer application or online registration is required. Miele will provide confirmation of the warranty and any associated service certificate through the confirmed fulfilment process

2.2 This extended-warranty benefit cannot be combined with another promotional saving, price match, complimentary accessories or consumables, complimentary installation offer, or suite/bundle promotion

2.3 The Extended Warranty is a targeted promotional benefit which Miele may offer to customers during a sales consultation, at its discretion and subject to the eligibility requirements of these terms. The offer must be expressly communicated to and accepted by the customer before the order is completed, and recorded against the eligible appliance on the customer's order. Once confirmed as part of the accepted order, Miele will honour the Extended Warranty in accordance with these terms. Purchasing an eligible appliance does not, in itself, entitle a customer to receive the Extended Warranty.

Conditions – The Extended Warranty

3.1 The Extended Warranty:

applies only to products purchased directly from Miele in the United Kingdom;
does not confer any rights other than those expressly set out below and does not cover any costs arising from you not being able to use your appliance; and
is offered as an extra benefit and does not affect your legal consumer rights relating to the quality of any purchase or how it was described. For further information on your legal consumer rights, contact your local Citizens Advice Bureau.
The Extended Warranty services will only be provided within the United Kingdom.

3.2 These Extended Warranty terms are governed by and in accordance with the laws of England and Wales. However, if you live in the Channel Islands, these terms will not limit any consumer protection rights that you may be entitled to under the mandatory laws there. You will only be able to bring a claim related to or arising from these Terms in the courts of England and Wales. However, if you live in Scotland or Northern Ireland, you can submit to either the Scottish, Northern Ireland or the English court and if you live in the Channel Islands, you can submit to either the Channel Islands or the English court.

3.3 Customers should retain their proof of purchase. Miele may request it when verifying warranty entitlement or processing a warranty claim..

Services

4.1 In addition to correcting defects in material or workmanship during the Term (see section 5 below) and subject to the exclusions set out in section 6 below, we agree to bear the complete repair cost, including parts and labour.

4.2 When an appliance is considered "beyond economical repair," Miele reserves the right to decide what to do next. We can either:

4.3 Provide a New Appliance: Offer a new appliance that has similar features and specifications to the one that is beyond repair.

4.4 Contribute to a New Miele Appliance: Alternatively, offer to pay part of the cost for you to buy a new Miele appliance.

4.5 This decision is made solely by Miele, meaning we have the final say on which option to choose.

4.6 Any parts removed from an appliance during a repair become our property.

4.7 Visit our website by clicking here(Repair (miele.co.uk) if you wish to book a repair under your standard 2-year Manufacturer's Guarantee or additional 3-year/8 year Extended Warranty.

Duration

5.1 The Extended Warranty begins immediately after the standard two-year Manufacturer’s Guarantee expires and lasts for a further three or eight years, depending on the approved appliance, providing five or ten years of total cover from the original purchase date (the "Term").

5.2 If Miele replaces an appliance under the applicable warranty terms, the remaining period of its Extended Warranty will transfer to the replacement appliance.

Exclusions

6.1 Appliances sold in contract developments, auctions, or rental agreements are excluded from the Extended Warranty.

6.2 We will not bear costs for repairs where appliance breakdown is due to the following:

Non-compliance with safety regulations and warnings given in the operating instructions.
Faults caused by the user through operating errors or lack of care and maintenance, including the use of unsuitable detergents or chemicals as well as damage caused by the intake of fluids, construction dust or toner.
Non-domestic, inappropriate and/or commercial use.
Use that extends 1,000 hours for vacuum cleaners or 10,000 operating hours for other appliances.
Intentional or accidental damage by the owner or third parties.
Incorrect installation.
Faulty repairs or repairs carried out by parties other than us or an authorised agent of ours.
External influences (e.g., weather, transit damage).
Replacement parts subject to wear and tear (e.g., filters), or parts which should be maintained and cleaned by you as indicated in the operating instructions (e.g., filters, washing machine door seals or the Hybrid Vacuum Cleaner battery).
Usage-related and natural wear and tear, such as the decreasing load performance of accumulators and components that, according to the operating instructions, must be replaced regularly during the product life cycle.
Glass breakage and defective light bulbs.
Visual blemishes such as marks and dents.
Use of non-approved spare parts and accessories, care products, dust bags or spare parts.
Any refurbished, ex-display or Non-A grade appliances

6.3 We will only bear repair costs carried out by our network of service technicians or an authorised agent. If, during a service visit, no fault can be found for which we are responsible under these terms, you will be invoiced with call-out charges and labour costs of 60 minutes in accordance with our current standard rates.

6.4 Professional machines and equipment (incl. Little Giants and ProfLine dishwashers) are not eligible for this offer.

Liability

7.1 We shall not be liable for loss of goods, loss of use, losses arising from you being unable to use your appliance or any special, indirect, consequential, or pure economic loss, costs, damages, charges, or expenses.

7.2 Nothing in these terms will exclude any liability which we are not allowed to exclude by law, such as death or personal injury resulting from negligence on our part or for any damage incurred because of fraud or fraudulent misrepresentation by us.

Cancellation

8.1 You may cancel your Extended Warranty at any time by giving notice in writing to Miele Company Limited, Fairacres, Marcham Road, Abingdon, OX14 1TW.

8.2 We reserve the right to cancel the Extended Warranty in the event of physical or verbal abuse towards any member of staff employed directly or indirectly by Miele Company Limited.

Data Protection

In the context of the fulfilment of customer services, Miele Company Limited collects and processes personal data. For more information about the processing of your personal data, please see our privacy notice at Privacy Notice (miele.co.uk).

Win £2000 to spend with Miele

The competition closes on 08/10/2026. After this date, no further entries will be permitted.

The winner(s) will be selected at random and notified within 28 days of the closing date via email from the following address: marketing@miele.co.uk

The competition is open to residents in Great Britain aged 18+.

The promoter is Miele (company no. 00769014), Fairacres, Marcham Road, Abingdon, OX14 1TW. No entry fee or purchase is necessary.

It is not available to the staff or family of any Miele retailer, agency or Miele employee.

There is no entry fee and no purchase necessary to enter this competition.

The competition closes on the date advertised within the newsletter or social media post. After the date specified, no further entries to the competition will be permitted or entered.

The winner(s) will be selected at random and contacted soon after the closing date via a message on social media or an email from the following address: marketing@miele.co.uk

The social media post or newsletter will advertise the quantity and value of the competition prize.

The competition is open to entrants in the UK only and aged 18+.

The promoter is Miele (company no. 00769014) whose registered office is at Fairacres, Marcham Road, Abingdon, OX14 1TW.

There is no entry fee and no purchase necessary to enter this competition.

By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

Only one entry will be accepted per person. Multiple entries from the same person will be disqualified. No bulk or third party entries will be permitted.

Winners will be chosen at random from all entries received after the closing date and verified by Promoter and or its agents. Only the winner will be contacted personally.

The winners may be required to participate in reasonable related publicity with no further recompense.

The winners agree to the use of his/her name, as well as their entry. Any personal data relating to the winners or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

The prize is not transferable and there will be no cash or other alternatives offered. Miele reserves the right to substitute prizes of equal or greater value at any time. Must be redeemed at a Miele Experience Centre in Great Britain only or with our dedicated tele sales consultants.

The prize must be redeemed in one transaction at a Miele Experience Centre in Great Britain. If the winner would like to redeem the prize with our dedicated tele sales consultants, a time and date will be arranged in advance to contact the winner to redeem the prize.

The prize is only for the cost of appliances purchased and free delivery, it does not include installation costs. These costs would need to be covered by the prize winner at the time of redeeming the prize.

If the winners do not respond to their message and claim their prize within seventy-two (72) hours following notification, Miele reserves the right to deem this as forfeited and offer the prize to the next entrant whose name is drawn at random. Miele may repeat this process until such time as the prizes are claimed within the period specified by Miele.

This promotion is in no way sponsored, endorsed or administered by, or associated with any social media channel.

Events may occur that render the prize draw itself or the awarding of the prize impossible due to reasons beyond the control of Miele and accordingly Miele may at its absolute discretion vary or amend the promotion and the entrant agrees that no liability shall attach to Miele as a result thereof.

Winners have until 31st March 2027 to either come in store at a Miele Experience Centre in Great Britain or via the telesales team to redeem the £2000.

Miele Connoisseur Club

Miele announced the closure of the Connoisseur Club to new members as of 23rd March 2026.

This is a consumer promotion and only available in England, Scotland and Wales. This promotion does not include the Republic of Ireland and Northern Ireland. It is not available to the staff or family of any Miele retailer, agency or Miele employee.
The Connoisseur Club cannot be used in conjunction with any other promotion.
Entrance requirement to the Connoisseur Club is a minimum spend of £20,000 inc VAT in one purchase. Proof of purchase will be required to qualify.
All applications must be received at mieleconnoisseur.co.uk
Only one club membership is permitted per household. Duplicate entries will be deleted.
Miele reserve the right to withdraw or amend the promotion or any element at any time
Miele shall give their retail partners 3 month's notice of any changes aside from exceptional circumstances.
Miele reserves the right to withdraw entrant's applications should they suspect any misuse of the promotion.

Win £1,000 to spend with Miele

The competition closes on the date advertised within the newsletter or social media post. After the date specified, no further entries to the competition will be permitted or entered. The winner(s) will be selected at random and contacted within 28 days after the closing date via an email from the following address: mayfair.store@miele.co.uk
The Mayfair event sign up form will advertise the quantity and value of the competition prize.
The competition is open to entrants in the UK only and aged 18+.
The promoter is Miele (company no. 00769014) whose registered office is at Fairacres, Marcham Road, Abingdon, OX14 1TW.
There is no entry fee and no purchase necessary to enter this competition.
By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
Only one entry will be accepted per person. Multiple entries from the same person will be disqualified. No bulk or third party entries will be permitted.
Winners will be chosen at random from all entries received after the closing date and verified by Promoter and or its agents. Only the winner will be contacted personally.
The winners may be required to participate in reasonable related publicity with no further recompense.
The winners agree to the use of his/her name, as well as their entry. Any personal data relating to the winners or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
The prize is not transferable and there will be no cash or other alternatives offered. Miele reserves the right to substitute prizes of equal or greater value at any time. The prize must be redeemed in one transaction at Miele Mayfair Experience Centre only.
If the winners do not respond to their message and claim their prize within seventy-two (72) hours following notification, Miele reserves the right to deem this as forfeited and offer the prize to the next entrant whose name is drawn at random. Miele may repeat this process until such time as the prizes are claimed within the period specified by Miele.
This promotion is in no way sponsored, endorsed or administered by, or associated with any social media channel.
Events may occur that render the prize draw itself or the awarding of the prize impossible due to reasons beyond the control of Miele and accordingly Miele may at its absolute discretion vary or amend the promotion and the entrant agrees that no liability shall attach to Miele as a result thereof.
Winners have until 28^th February 2027 to come in store at the Miele Mayfair Experience Centre to redeem the £1000.

Win a chefs table experience

The competition closes on 31/07/2026. After this date, no further entries will be permitted.

The winner(s) will be selected at random and notified within 28 days of the closing date via email from the following address: marketing@miele.co.uk

The competition is open to UK residents aged 18+.

The promoter is Miele (company no. 00769014), Fairacres, Marcham Road, Abingdon, OX14 1TW. No entry fee or purchase is necessary.

It is not available to the staff or family of any Miele retailer, agency or Miele employee.

There is no entry fee and no purchase necessary to enter this competition.

Customers can enter to win intimate dining experience for up to 8 by entering their name, email address into our competition entry form.

All entries will be selected at random.

There will be One winner of 8 seats at a Chefs Table at Wigmore St Experience Centre, London.

By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

Only one entry will be accepted per person. Multiple entries from the same person will be disqualified. No bulk or third party entries will be permitted.

Winners will be chosen at random from all entries received after the closing date and verified by Promoter and or its agents. Only the winner will be contacted personally.

The winners may be required to participate in reasonable related publicity with no further recompense.

The winners agree to the use of his/her name, as well as their entry. Any personal data relating to the winners or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

The prize is not transferable and there will be no cash or other alternatives offered. Miele reserves the right to substitute prizes of equal or greater value at any time. Must be redeemed at Wigmore St Experience Centre, London.

If the winner does not respond to their message and claim their prize within seventy-two (72) hours following notification, Miele reserves the right to deem this as forfeited and offer the prize to the next entrant whose name is drawn at random. Miele may repeat this process until such time as the prizes are claimed within the period specified by Miele.

Events may occur that render the prize draw itself or the awarding of the prize impossible due to reasons beyond the control of Miele and accordingly Miele may at its absolute discretion vary or amend the promotion and the entrant agrees that no liability shall attach to Miele as a result thereof.

Winners have until 31st December 2026 to redeem their prize.

Win £500 to spend with Miele

The competition closes on 30/09/2026. After this date, no further entries will be permitted.