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Delivery and Returns

Miele major domestic appliances (excluding Vacuum Cleaners)

We aim to make purchasing your new Miele appliance as easy as possible. Delivery is included when you purchase a major domestic appliance directly from Miele. Installation and Disconnect & Recycle are optional services and are charged separately where available. The relevant service options and costs will be shown during the purchase process.

We will also remove the unwanted packaging from your new appliance after delivery.

Delivery and installation services are available for mainland UK addresses and Northern Ireland. Offshore deliveries are also available to locations including the Isle of Man, Isles of Scilly, Isle of Wight, Channel Islands and Scottish islands, with the available service depending on the location and appliance. 

Installation

If you select our installation service, we will put your new appliance in place and carry out the applicable connection and installation work. For freestanding washing machines and dishwashers, this includes connection to the water supply and waste. Installation also includes the relevant commissioning, functional and safety checks.

For built-in dishwashers, installation is available for both integrated and semi-integrated appliances, including fitting the integrated door front. This service is only available when ordering through our Miele Sales Experts or Miele Experience Centres. It is a chargeable service and must be requested and paid for at the time of purchase.

Please make sure that the installation area is ready before delivery. We cannot carry out remedial work, modify cabinetry or electrics, rewire plugs, customise fittings or fixtures, or disconnect or connect hard-wired appliances. For dishwashers and laundry appliances, a suitable 13 amp, 3-pin socket is required. 

Disconnect & Recycle

Disconnect & Recycle is only available where the service has been selected and purchased as part of your order.

For eligible freestanding appliances, we can disconnect your old appliance and remove it for recycling. The current charge is £25.

Your old appliance must be empty and ready for disconnection. Refrigerators and freezers must be empty and fully defrosted. We are unable to modify furniture to disconnect an appliance, and hard-wired appliances must be disconnected by a suitably qualified person. 

For old integrated appliances, the appliance must already be disconnected from all mains supplies and removed from its housing, with no fixings or furniture attached.

Delivery arrangements

Delivery dates and available services depend on the appliance, stock availability and your delivery address. Large-appliance delivery options and available installation services are presented as part of the ordering process.

We aim to consolidate orders where possible. However, accessories, vacuum cleaners and multiple products may arrive separately and on different deliveries. 

Vacuum Cleaners

The online price you pay for your Miele Vacuum Cleaner includes the cost of delivery.

Vacuum Cleaners can be delivered to all UK addresses. We aim to deliver within 2–5 working days, subject to stock availability.

Our chosen carrier will attempt delivery to your chosen address. If nobody is available, the carrier will provide instructions for arranging another delivery date or local collection.

If you have ordered accessories or more than one product with your Vacuum Cleaner, these may arrive separately. 

For queries relating to the delivery of your Miele Vacuum Cleaner, please contact us on mieleretailaftersales@miele.co.uk, quoting your Order Acknowledgement number. 

Accessories and Dustbags

Orders of £50 or more qualify for free standard delivery within the UK mainland and Channel Islands.

Dustbag orders

Standard delivery for dustbag orders is 2–5 working days after placing your order, subject to availability.

Accessory orders

Standard delivery for accessories is 2–5 working days after placing your order, subject to availability. Accessories are delivered by our chosen courier and may require a signature. 

Out-of-stock items

We aim to maintain stock levels to meet customer demand. However, products may occasionally be out of stock. If an item is unavailable, we will inform you by email and deliver it as soon as it becomes available.

Items from the same order that are in stock will be delivered as normal. Returns and cancellations

Your right to cancel your order

If you purchase a product directly from Miele, you may cancel your order and return your product within 30 days of delivery. This is an extended right in addition to the statutory 14-day cancellation period.

For appliance returns, please call 0330 160 6630 and we will arrange a collection. For spare parts, accessories and consumables, please call 0330 160 6600.

Please have your Miele order number or document number available when requesting a return. 

Refunds and returns

If you cancel within the applicable 30-day period, you will receive a refund in accordance with our refunds policy and applicable Terms and Conditions.

Products should be returned in accordance with our returns requirements. Any reduction in value resulting from unnecessary handling of the product may be deducted from the refund where applicable.