For years, Happy Jays nursery in York had been using domestic laundry machines. However, the equipment was proving to be too unreliable to cope with the work required. Gemma Cobb, Manager of the York branch, found herself continually having to deal with failures and breakdowns. The dryers, in particular, were prone to overheating due to the level of use. The nursery was in desperate need of more robust machines that could handle the high amounts of usage.