Data protection

Data protection

1. This Agreement governs the download and use of Miele software and information. By downloading, the user agrees to be bound by these terms.

2. In general, downloads are available 24 hours a day, seven days a week. Miele accepts no responsibility, however, for uninterrupted service based on the state of the internet and computer systems.

3. Miele exercises due diligence to keep downloads up-to-date. Miele reserves the right, however, to change information and software at any time, in particular concerning further technical or economical developments or altered conditions of service and general conditions, also taking into account pricing/commercial issues, without having to announce or notify of the change.          

Rights and responsibilities of use

1. The contents are legally protected, and particularly copyright protected, for the benefit of Miele and third parties. Usage, in particular, any copying, distribution, performance, screening, broadcast, providing public access and other reproductions as well as adaptations and transformations are only permitted with the express written consent from Miele or the respective rights holder.

2. Miele software may not be copied, resold, loaned or given to unauthorised third parties. Miele software contains trade secrets. For this reason, the software may not be reverse-engineered, decompiled, disassembled or manipulated in other usable forms.

3. If copyright law determines that approval is not absolutely required for use under certain preconditions as an exception, then the limitations of the usage rights in the preceding points do not preclude this.

4. Miele grants the user basic, non-exclusive, non-transferable rights that may be revoked at any time to use the downloads to support business purposes within the scope of existing business agreements with Miele. Possible copyright and comparable notices must be adopted without change.

5. Miele points out the fact that data transfer over the internet is unsecured. It is not impossible for unauthorised persons to see the data, or for the data to be falsified.

Liability

1. No guarantees or assertions are made through the content and downloads made available or via this Agreement. Likewise, no warranty claims shall arise from it.

2. Miele accepts no liability for the accuracy, completeness, quality and reliability of the information nor for results that may be achieved through the use of that information. Miele accepts no liability for any consequential loss from use of the downloads, such as interruption of service, lost earnings, loss of information and data. Decisions as to the use of software made available by Miele as downloads should be made by the user in consultation with Miele.

3. Miele accepts no liability for damages, regardless of the legal basis, that arise from the use, inability to use, possible hardware or software errors or incorrect system settings created by the user. Download usage is at your own risk. Miele accepts no liability for software and information, particularly regarding their usability, accuracy, completeness and virus-free state.                      

4. Miele's liability is further excluded for damages caused by viruses, Trojan horses, hoax viruses or similar programming, as well as for programmes, programme parts or codes which cause similar impairment, destruction or failure of systems or parts. The user shall take their own measures to protect against viruses and other destructive data.

5. Miele's accepts no liability for the incorrect transfer of data from Miele, the manipulation of this data by third parties, particularly through unauthorised access to Miele's networks and systems, insofar such access is not advocated by Miele.

6. Liability is not excluded, provided liability must be assumed, for example, if caused intentionally or through culpable negligence, for guarantees of quality or due to violation of material contractual obligations, in the event of loss of life, limb or health as well as if liable in accordance with product liability law. Compensation due to violation of material contractual obligations, however, is limited to damages that are foreseeable and typical of the contract, provided there is no intent or culpable negligence involved. This does not imply a change in the burden of proof to the detriment of the user.

Contacting Us

To ensure sufficient data protection when transmitting internet forms (e.g. signing up for a newsletter) we use the Google ReCAPTCHA service from Google Inc.  This is used for working out if  input was made by a person, or unintentionally by automated, machine processing.  The service accesses your IP address and other data that may be required by Google for the reCAPTCHA service and passes it to Google.  The data protection policies from Google Inc. apply. 

For further information about Data protection with Google Inc. please go to https://www.google.com/intl/de/policies/privacy/

Viewing pdf files

Adobe Acrobat Reader is required to view pdf files.

Viewing CAD data

Planning data allows simple, quick and secure planning in two- and, sometimes, three-dimensional front and floor plan views. Data relating to planning, such as measurements, connection points and the necessary on-site installations is highlighted.

As a rule, special software is required to view CAD files. The CAD data from Miele is available in different formats and is compatible with current CAD programmes:

3DS: http://en.wikipedia.org/wiki/.3ds

DWG: http://en.wikipedia.org/wiki/.dwg

OBJ: http://en.wikipedia.org/wiki/Wavefront_.obj_file

STEP: http://en.wikipedia.org/wiki/ISO_10303-21

The design files for the appliances are indicated with the heating type “EL” (electric), “D” (steam) or “G” (gas) as appropriate. The additional "D", "S", "V" or "R" stand for the top, side, front or rear view of the appliances.

The recipient accepts responsibility for the correct choice and the consequences of use of the data as well as the intended or achieved results. Liability for damages or consequential loss is excluded.

Liability is not excluded, provided liability must be assumed, for example, if caused intentionally or through culpable negligence, for guarantees of quality or due to violation of material contractual obligations, in the event of loss of life, limb or health as well as if liable in accordance with product liability law. Compensation due to violation of material contractual obligations, however, is limited to damages that are foreseeable and typical of the contract, provided there is no intent or culpable negligence involved. This does not imply a change in the burden of proof to the detriment of the user.

We will be happy to answer any questions you may have:

Click here for the contact form

Data security

Information on data security at Miele

Miele on data security

Miele, as a manufacturer of high-quality and durable products, demands the highest data and cyber security of its networked devices, apps and web applications. Although, we try very hard to detect and eliminate weaknesses in advance, to eliminate 100% of security threats is almost impossible to achieve.

For this reason, Miele is interested in any information from you that relates to possible or discovered data security risks affecting our networked products, apps or web applications.

For reporting vulnerabilities and information about cyber security at Miele, please use our international page:

             https://www.miele.com/en/com/cybersicherheit-5047.htm

Even if you're not quite sure: We will follow up your request and contact you if we have any further questions.

Cookie Notice

Miele uses so-called cookies on this website. In this policy we explain in detail what types of cookies Miele uses and what data is processed by them. Your current setting with regard to cookies requiring consent:

1. General Explanation

Cookies are small text files that are stored on your computer or end device when you use our websites. When you visit the Miele website, a cookie may be stored on your system. This contains an individual string of characters that can be used to identify your browser the next time you visit the website. There are two basic types of cookies:

  • Temporary cookies: These cookies, also called session cookies, are temporarily stored on your computer or terminal device during your visit to our website and then deleted.
  • Persistent cookies: These cookies remain on your computer for a longer period of time.

In general, Miele uses various Internet technologies (e.g. cookies, Java-Script) to make it easier for you to use the Miele Internet applications and to optimise them. This means that:

  • To identify you when you log in to our web shop and to ensure that valid security standards, optimized for you, are observed.
  • To help us remember products that you have added to your shopping cart or notepad.
  • To show you the quantity of products you have added to your shopping cart or notepad on the website.
  • To remind us of your chosen language during the session, so that you can navigate our pages more easily.
  • To analyse data, such as the evaluation of the number of visitors to our website or the most frequently visited websites. We use the analysis results for the purpose of optimizing our website.

By changing the cookie settings of your Internet browser, you can deactivate or restrict the transmission of cookies. You can delete already stored cookies at any time. Please note, however, that if you deactivate cookies, you may no longer be able to use all the functions of the website. In the menu of most browsers you will find setting options for the use of cookies. Typically, a browser has the following setting options:

  • View cookies,
  • Allow cookies,
  • Disable all or certain cookies,
  • Disable all cookies when closing the browser,
  • Blocking cookies,
  • Notify when a cookie is to be set,
  • Objection to tracking web analysis (opt-out).

When you visit our website, a banner informs you about the use of cookies and asks for your consent to cookies requiring consent. You can withdraw your consent at any time with effect for the future, which we explain in detail in this cookie policy.

 

2. Technically necessary cookies (essential cookies)

Essential cookies are required for navigation of the websites and for the use of their functions, such as access to the registration part of the website or the use of our chat tool. Without these cookies certain functions of the website are not possible.

The legal basis for the processing of personal data using technically necessary cookies is Article 6(1)(f) GDPR. The data collected by technically necessary cookies is not used to create user profiles.

Essential cookies cannot be deactivated. The essential cookies we use are so-called session cookies, which are automatically deleted after the browser session has ended.

Digital Miele Assistant – Chatbot e-bot7

On our website, we use the Digital Miele Assistant, a so-called chatbot, provided by our technical service provider, e-bot7 GmbH, Perusastraße 7, 80333 Munich. In order to provide you with our chatbot function, we must use technologies named “Session storage” and “Local storage”, in particular, for technical authentication, restoring the chat history and analytics/quality assurance purposes. Without such technologies, the chatbot service is not useable. These technologies will only be used if you actively request to use the chatbot service. Please find more detailed information to e-bot7 and data processing activities related to the use of the chatbot function in our privacy notice.

Further details can be found in the following table:

Name

Third Party

Purpose

Retention Period

 

NID

Google, div. Performance Marketing Agencies

Google Tag Manager is a tag management system which Miele uses to implemented Google Analytics and performance marketing tags of local distribution entities on Miele websites.

 

6 months

gtm_auth

gtm_debug

gtm_preview

Session

Ebot7/webchat/env (Session Storage) e-bot7 GmbH Information regarding the Deployment Environment of the chat application Session
Ebot7/webchat/config (Session Storage) e-bot7 GmbH Information about the version of the chat application Session

Chat-jwt

(Local Storage)
e-bot7 GmbH Session Token for technical authentication of the user (anonymized ID) Unlimited (but the authentication token is invalid after 24 hours)

convId_

(Local Storage)
e-bot7 GmbH Conversation ID to restore the chat history (anonymous ID) Unlimited (but the authentication token is invalid after 24 hours)

Eb7UUID:

(Local Storage)
e-bot7 GmbH Analytics ID to track the opening, loading and closing of the chat window (anonymous ID) Unlimited (but the authentication token is invalid after 24 hours)

 

 

3. Analysis cookies

In addition, we use cookies on our website which enable an analysis of your usage behaviour (so-called analysis cookies). With these cookies we collect and store the following data:

- Frequency of page visits

- Search Keywords

- Use of website functions

Your data collected by means of the cookies is pseudonymised, so that it is no longer possible to assign the data to the respective user.

The legal basis for this processing of data is consent (Article 6(1)(a) GDPR),.

The analysis cookies we use include:

3.1 Google Analytics

On our website we use various services provided by Google Ireland Limited ("Google"), a company incorporated and regulated under Irish law (registration number: 368047) with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). Further information about the Google Services can be found at https://www.google.com/privacy/ads/.

Our website uses Google Analytics to design and improve the website in line with demand. Google Analytics uses so-called cookies, which are stored on your end device and which enable an analysis of your use of the website. The information generated by the cookie is usually transferred to a Google server in the USA and stored there. On this website, we use the extension of IP masking (so-called IP masking), i.e. your IP address is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before being transferred to, and stored in, the USA. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there.

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on the website activities and to provide further services to the website operator in connection with the use of the website and the Internet.

If you are a Google account holder and have consented to the personalization of advertising ("Ads Personalization") then Google's services also include reports on the effectiveness of our advertising measures (including cross-device reports), demographics and the interests of our users, as well as functions for cross-device delivery of online advertising. In this case, the legal basis for data processing is your consent to Google (Art. 6(1)(a) GDPR).

You can object to the collection or evaluation of your data by Google Analytics by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout.

The data sent by us and linked to cookies, user IDs or advertising IDs are automatically deleted after 14 months.

For more information on the terms of use of Google Analytics, please visit https://www.google.com/analytics/terms/.

3.2 Google Optimize

Google Optimize is an A/B testing tool provided by Google. Optimize enables us to experiment with different ways of delivering your content. For this purpose, Optimize utilizes cookies to target content variants to a user and a content experiment cookie to determine a user’s participation in an experiment. Furthermore, Optimize can map user activities to specific Google Ads in order to evaluate marketing campaigns.

For more information about Google Optimize, please visit

https://support.google.com/optimize/answer/6292487?hl=en

 

3.3 Go Instore – SYM-SYS Ltd.

On our website we use the Go Instore services provided by Sym-Sys Ltd (t/a Go Instore), 1 Phipp St., London, EC2A 4PS, United Kingdom. Sym-Sys Ltd. uses cookies and sets unique User IDs to evaluate your use of the Go Instore services and to issue reports on attribution of sales after using the Go Instore services. The cookies give us important insights about your use of the Go Instore services and helps us to regularly improve our website and services. Please find more information to Sym-Sys Ltd and the Go Instore on www.goinstore.com

3.4 Details

You can deactivate analysis cookies. See the table below for more details:

Name

Third Party

Purpose

Retention Period

 

_ga

Google, div. Performance Marketing Agencies

Google Analytics is Google's analysis tool that helps website and app owners understand how their visitors interact with their websites. It may use a variety of cookies to collect information and compile statistics about website usage without personally identifying individual visitors to Google. The most important cookie used by Google Analytics is the "_ga" cookie.

 

2 years

_gid

24 hours

 

_gat

1 minute

 

AMP_Token

30 seconds to 1 year

 

_gac_UA-46988545-5

90 days

_gaexp

Google

Used to determine a user’s inclusion in an experiment and the expiry of experiments a user has been included in

90 days

_opt_awcid

Used for campaigns mapped to Google Ads Customer IDs

24 hours

_opt_awmid

Used for campaigns mapped to Google Ads Campaign IDs

24 hours

_opt_awgid

Used for campaigns mapped to Google Ads Ad Groups IDs

24 hours

_opt_awkid

Used for campaigns mapped to Google Ads Criterion IDs

24 hours

_opt_utmc

Stores the last utm_campaign query parameter

24 hours

_gis

gis.goinstore.com

SYM-SYS Ltd. (t/a Go Instroe)

Used to support the operation of key Go Instore features, to get analytics on the usage of the Go Instore service and to issue reports on attribution of sales against the Go Instore service.

session

 

4. Marketing cookies

For the purpose of retargeting/remarketing and for the placement of online advertisements we use so-called marketing cookies from third parties.

Retargeting or remarketing refers to technologies that allow users who have previously visited a certain website to see suitable advertisements even after they have left the website. For this purpose, it is necessary to recognize Internet users beyond their own website, for which cookies from the corresponding service providers are used. In addition, the previous usage behaviour is taken into account. For example, if a user looks at certain products, these or similar products can later be displayed as advertisements on other websites. These are personalised advertisements that are adapted to the needs of individual users. For this personalised advertising, it is not necessary for the user to be identified beyond recognition. The data used for retargeting or remarketing is therefore not merged with other data.

We use such technologies for the placement of online advertisements. For the placement of the advertisements we use third party providers.

The legal basis for this processing of data is consent (Article 6(1)(a) GDPR), You can revoke your consent at any time with effect for the future.

The marketing cookies we use include:

4.1 Google Remarketing function

Google's remarketing function allows us to serve ads to our users on other sites within the Google Ads network (called "Google ads" or ads on other sites) based on their interests. To this end, we analyse user interaction on our website in order to be able to display targeted advertising to users on other sites even after they have visited our website. For this purpose, Google stores a number in the browsers of users who visit certain Google services or websites in the Google display network. This number, known as a "cookie," is used to track the visits of these users. This number is used to uniquely identify a web browser on a particular computer, not to identify an individual, and no personal data is stored.

You can deactivate the use of cookies by Google by installing the plug-in provided under the following link: www.google.com/settings/ads/plugin.

4.2 Google Conversion Tracking

We also use Google's conversion tracking in this context. When you click on an ad placed by Google, a 30-day conversion tracking cookie is placed on your device. This cookie is not used for personal identification. The information collected using the conversion cookie is used to compile conversion statistics for Google Ads customers.

You can disable interest-based Google ads on Google in your browser by clicking the "Off" button at https://adssettings.google.de/authenticated or by opting out at http://www.aboutads.info/choices/.

4.3 Other Google Marketing Platform services

Our website also uses other services of the Google Marketing Platform (formerly "Google Doubleclick"). These services use cookies to deliver ads that are relevant to users, to improve campaign performance reports, or to prevent a user from receiving ads more than once. 

Google uses a cookie ID to determine which ads are served in which browser and can thus prevent them from being shown more than once. Google may also use cookie IDs to track conversions, which is whether a user sees an ad and later visits the advertiser's website to make a purchase. According to Google, these cookies contain no personal information.

Your browser automatically establishes a direct connection with the Google server. We have no influence on the scope and further use of the data collected by Google through the use of this service. According to Google, the integration of these services provides Google with the information that you have viewed the corresponding part of our website or clicked on an advertisement from us. If you are registered with a Google service, Google can assign the visit to your user account. Even if you are not registered with Google or have not logged in, it is possible that the provider will find out your IP address and save it.

In addition, cookies enable us to understand whether you perform certain actions on our website after you have viewed or clicked on one of our ads on Google or on another platform (conversion tracking) ("floodlight"). Google uses this cookie to understand the content that you have interacted with on our sites so that we can later send you targeted advertising.

You can prevent tracking by changing your browser software settings (e.g., disabling third party cookies), disabling conversion tracking cookies by blocking cookies from the http://www.google.com/settings/ads/ domain in your browser settings, with respect to interest-based ads from providers that are part of the About Ads self-regulatory campaign, by clicking on the http://www.aboutads.info/choices link or by clicking on the www.googleadservices.com link. We would like to point out that in this case you may not be able to use all functions of the website to their full extent.

Further information about the Google Marketing Platform is available at https://marketingplatform.google.com/. You can also find further information at the Network Advertising Initiative (NAI) at http://www.networkadvertising.org/.

4.4 Facebook Custom Audiences

Our website uses the "Custom Audiences" remarketing feature of Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). This allows users of the website to be presented with interest-related advertisements ("Facebook Ads") when they visit the social network Facebook or other websites that also use the process. In this way, we pursue the interest of displaying advertisements that are of interest to you in order to make our online offers more interesting for you.

With Custom Audiences, your browser automatically establishes a direct connection with the Facebook server. We have no influence on the scope and further use of the data collected by Facebook through the use of this tool and therefore inform you according to our state of knowledge: Through the integration of Facebook Custom Audiences, Facebook receives the information that you have viewed our website or clicked on an advertisement from us. If you are registered with a Facebook service, Facebook can assign the visit to your Facebook account. Even if you are not registered with Facebook or have not logged in, it is possible that the provider may process your IP address and other identifying information.

It is possible for logged-in users to deactivate the "Facebook Custom Audiences" function at https://www.facebook.com/settings/?tab=ads#.

Further information on data processing by Facebook is available at https://www.facebook.com/about/privacy.

4.5 Details

You can deactivate marketing cookies. See the table below for more details:

Name

Third Party

Purpose

Retention Period

_uetmsclkid

Microsoft advertising

Ad click information, generated at ad click time and appended to the landing page URL when auto-tagging of Microsoft Click ID is enabled.

90 days

_anj

AppNexus

Measuring the conversion. This anonymous information is used to determine the value of and to settle with an advertising partner.

90days

_fbp

Facebook, Reprise

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

90 days

_gcl_au

Google, Reprise

 

Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.

90 days

Doubleclick_spotlight

Tags for analyzing advertising and learning which ads, campaigns or products generate the best sales.

540 days

Doubleclick

540 days