Hotel laundry insights

The place for hotel laundry information and advice.

Thanks for visiting our specialist hotel laundry page. Here you’ll find lots of great resources to help make your hotel laundry better quality, more efficient and cost effective – leading to the best possible guest experience!

From OPHell to OPL

How hotels can implement quality laundry facility

In a Miele survey of 100 UK hotel workers, we found that cleanliness is the top priority among guests. This means that hoteliers should invest in quality on-premise laundry (OPL) equipment to ensure that bed linen and towels are thoroughly cleaned.


Download guide

Dorfold Hall – Case Study

Dorfold Hall says ‘I do’ to Miele on-premise laundry quality

The effective and efficient on-site laundry is now helping Dorfold Hall live up to its reputation as a luxury wedding venue, and deliver on clients’ high expectations every time.

Watch video Dorfold Hall

A Five Star Cycle

Miele offers a full range of high quality, efficient and versatile laundry equipment to make your guest experience the very best it can be.

Download our hotel infographic and select a floor to find out how hotel laundry quality impacts guest experience at every level.

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Q&A with W Hotel in London

Marlies Doornkamp is the Style Manager for disruptive luxurious W Hotel in London. With an extensive background in the hospitality industry, Marlies is responsible for the hotel’s housekeeping operations. We caught up with her to find out more about her day-to-day responsibilities and how crucial the housekeeping role is to the guest experience.

Interview with Marlies Doornkamp

Check out the benefits of an OPL - Read our free guide

Are you fully satisfied with the cost, quality and speed of your current laundry provision? Maybe your hotel could make improvements through a new or bigger on-premise laundry? You'll find answers to all of your questions in this free and really useful guide. Have a read!

Download guide Contact us if you'd like to discuss your OPL requirements in more depth

Secrets to the perfect hotel stay revealed!

What do hotel guests rate as important factors for a good stay and what do hotel workers feel will make their work lives easier? We surveyed hotels to find out.

Research results

Six steps to taking laundry in-house

If you’re thinking of setting-up, renewing or expanding your laundry in-house, these simple steps will help you to make sure the whole process is watertight!

Six steps to taking laundry in-house

Candacraig House - Case Study

When Candacraig House wanted to bring their laundry in-house, it was concerned about where the laundry would go as space was limited.
By utilising a small area in the cellar it was able to bring everything on-premise, reducing costs and increasing sustainability for the business.

Watch video Candacraig House