Promotional Period: This promotion runs for purchases made from 1st March 2018 until 31st December 2018. All applications must be received by 31st January 2019.
About this promotion: To stand by our commitment to quality, all Miele vacuums include a 2 year warranty. For a limited time we are offering a further 3 years of warranty, giving you a total of 5 years peace of mind. Take advantage of Miele’s exclusive offer of a 5 Year Warranty when you purchase selected models of Blizzard Vacuums direct from Miele.
The appliance that you have bought is of excellent quality and construction. However, we will correct, free of charge, any defects in material or workmanship for a period of two years (the Guarantee), subject to the terms and conditions shown below. However you can extend the Guarantee on your Vacuum Cleaner for an additional three years free of charge. To qualify for the additional three years you must complete and return the application form within 28 days of purchase. On receipt of your application, you will be issued with a Service Certificate in your name.
1. Conditions - The Guarantee and subsequent Service Certificate:
1.1 only applies to purchases of new Miele appliances direct from Miele.
1.2 are non-transferable. In the event of a change of ownership, will not be valid unless Miele has provided its written approval.
1.3 cover services performed only within Great Britain (excludes ROI and Northern Ireland).
1.4 do not confer any rights other than those expressly set out below and do not cover any claims for consequential loss or damage.
1.5 are offered as an extra benefit and do not affect your statutory rights.
1.6 are governed by and in accordance with the laws of England and Wales and each party submits to the jurisdiction of the English Courts.
1.7 requires proof of purchase with application.
2.1 In addition to the correction of defects in material or workmanship during the contract period and subject to clause 4, Miele agrees to bear repair costs.
2.2 If in the opinion of Miele an appliance is beyond economic repair, Miele reserves the right at its sole discretion to provide customers with a new appliance of equivalent specification.
2.3 Spare parts replaced during appliance repair become the property of Miele.
3.1 From the appliance delivery date, Miele grants a two-year manufacturer’s guarantee. The extended cover takes effect directly after this manufacturer’s guarantee ends and is valid for a further 3 years.
3.2 If Miele replaces the appliance, the original Guarantee and/or Service Certificate become invalid.
4.1 Miele will not bear costs for repairs where appliance break down is due to the following:
- Non-compliance with safety regulations and warnings given in the operating instructions
- Faults caused by the user through operating errors or lack of care
- Inappropriate and/or commercial use
- Use that extends 5,000 operating hours or 1000 hours for vacuum cleaners
- Intentional damage by the owner or third parties
- Incorrect installation
- Faulty repairs
- External influences
- Replacement parts subject to wear and tear e.g. filters
- Glass breakage and defective light bulbs
- Visual blemishes such as marks and dents
- Use of non-approved spare parts and accessories
- Damage to accessories
- Accidental damage
4.2 Miele will only bear repair costs carried out by Miele’s network of service technicians or an authorised agent. If, during a service visit, no fault can be found for which Miele is responsible according to this Certificate, customers will be invoiced with call-out charges, and labour costs of 60 minutes in accordance with Miele standard rates for the time being.
Miele shall not be liable for loss of goods, loss of use, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses. This does not apply for death or personal injury resulting from negligence on the part of Miele, or for any damage incurred as a result of fraud or fraudulent misrepresentation by Miele.
6. Customer Contact Centre
6.1 Customers are asked to call only the Miele Customer Contact Centre for technical advice on solving problems and, if necessary, to arrange a suitable time for a service visit. The Miele Customer Contact Centre can be contacted Monday – Friday between 8.00 a.m. and 7.00 p.m. and Saturday between 9.00 a.m. and 2.00 p.m. on the following number 0330 160 6600.
6.2 In the event that there is a need for repairs after the first year, customers are obliged to produce the Service Certificate issued in their name for the appliance to be repaired.
7. Data Protection
The Customer acknowledges and agrees that details of the Customer’s name, address and payment record will be held and used by Miele to provide the services and to send to the Customer further information. Miele may disclose your information to third parties and agents in order to perform the services. Miele likes to keep the Customer up to date with the latest products and promotions. Customers who tick the “opt out” box on the registration card will not receive such information.