Book Service Online
In some cases your Miele appliance may develop irregularities in its normal operation
or performance. Often these can be quickly and easily resolved without the need
for a technician to visit your home. Please go to our
service and repair support section to guide you through our basic call avoidance
checks. If you still require a technician visit, please continue.
Service Fees 2015
DOMESTIC SERVICE RATES
Dom - Standard Labour Call Out
Labour Rate (per subs hour)
Labour Call Out Central London (Inside M25)
Estimate Call Out
Late Cancellation / Failed Call
BER Call Out
Non Compliant Call Out (ELI/Gas)
In Guarantee Call Out
Invoice Administration Fee
Multiple Appliance Surcharge
- Customers in remote areas such as Scotland, the Highlands and the West Country,
when making a booking online your appointment date and time will not be confirmed
until you receive a phone.
- Call from our Service Partner, the date you request on the system they will try
their best to accommodate but this cannot be guaranteed.
- How to identify your data plate – this can be found in your operating instruction
book, this can be found using the following link Operating instructions (this is
the same that is already in the customer assistance part of the Website.
- This is valid for GB only and does not cover Ireland and Northern Ireland.
- Exclusion for the booking process is Professional products, table top coffee machines
and vacuum cleaners. In these cases please follow this
Service and Repair link.
- Customers in remote areas such as Scotland, the Highlands and the West Country will
receive a call from our service partner with confirmation of date and time of visit.
- Your two hour time slot will be confirmed at 14:00 the day before either by text
message or e-mail together with the name of the field service technician who will
- Terms and conditions of the service visit.
- 0330 numbers are charged at your usual local rate from landlines and mobiles and
are often included in your included minutes.
- How to identify your dataplate.
Buying a Miele is only the start. We hope you'll be very happy with your new appliance
and that it provides you with many years of trouble free service.
From time to time you may need some help and whatever the case our large team of
dedicated Customer Support Advisors are on hand to look after you and your Miele.
Before contacting us you may prefer to use our online customer assistance tool as
many issues can be easily and quickly fixed by you at home.
Click for online product support
Service you can trust
Miele Service Technicians are employed directly by Miele. They are highly skilled
and trained in our own academy and receive regular training updates to ensure they
are kept up to date on the latest appliances and technology.
On occasion we might ask one of our authorised Miele Service Dealers to visit you
on our behalf. Our authorised Miele Service Dealers undertake the same in house
training as our own technicians and are equally committed to delivering a premium
Miele uses the latest fibre optic diagnostic equipment to find and fix a problem
quickly and often without the disruption of having to dismantle a machine. Miele
technicians also carry 90% of parts on their vans to help minimise the need for
return visits, saving you time and getting your appliance back to working order
as quickly as possible.
If you experience any difficulty with your Miele appliances our Customer Support
Advisors are here to help from getting the most out of your machine, to helping
you to fix problems and booking a service visit if that is required.
To book a service contact 0330 160 6600
For service on professional (commercial) products contact 0845 365 6608
We can confirm your two hour service appointment slot and the name of your technician
by email or text message the day before the expected visit allowing you to make
the most of your day.
Miele has won the Domestic & General TEQ award on six occasions for outstanding
Miele Service Plans
To keep things simple for our customers Miele offer 2 service options, Remedy and
All work is carried out by Miele trained engineers and only genuine Miele parts
To book a service please contact us on 0330 160 6600
Miele Remedy Service Plan
Miele Remedy Service Plan
£117 inc VAT (£123 inc VAT within Central London)
Call out and charge and first hour of labour. Additional time required will be charged
at £72.00 per hour charged in 6 minute increments. Replacement spare parts charged
Repair and replacement parts covered by a 12 month service guarantee which is subject
to Miele Service Certificate terms & conditions.
Miele RemedyPlus Service Plan
£249 inc VAT
Price includes call out, labour and replacement spare parts plus 12 months additional
cover subject to Miele Service Certificate terms & conditions. Covers any electrical
or mechanical faults for the term of the plan.
Cannot be purchased where a previous Miele service visit has taken place within
On the first visit, if the required repair exceeds the RemedyPlus policy limit your
plan will be cancelled and refunded in full. You will not be charged anything for
Click here for RemedyPlus terms and conditions
Payment can be made on completion of the repair. We accept all major credit and
debit cards or cheques. We are unable to accept cash payments.
Vacuum Cleaner Service
Miele vacuum cleaners are designed, tested and built to last. Treated with care
and by regularly changing the dustbag and filters, your vacuum cleaner will give
you many years of excellent and trouble free performance.
Occasionally if you feel that operation or performance of your Miele vacuum cleaner
has become irregular it may be worth treating your machine to a well deserved service
and keep it performing as good as new.
Collection and return of your machine (UK postcodes only) Repair of reported fault
including any replacement parts necessary* Internal components checked and replaced
as necessary Replacement of any broken parts such as suction hose, telescopic tube,
floor head and tools Full test
12 month guarantee on any new parts fitted
Vacuum Service cost £90 (inc VAT)
Miele Revolution Vacuum Cleaners are charged at £114 (inc VAT)
To book your Vacuum service please contact us on 0330 160 6600
*In a small number of cases it can be uneconomical for us to repair a vacuum cleaner.
If this happens we will return your machine to you and refund the cost for the service.