Terms and Conditions

Miele Service Certificate - 10 year Vacuum Cleaners

The appliance that you have bought is of excellent quality and construction. However we will correct, free of charge any defects in material or workmanship for a period of 2 years (the Guarantee) subject to the terms and conditions. However we invite you to extend your guarantee for an additional 8 years (10 year warranty) for £30 on purchase of a Miele S4, S5, or S7 vacuum cleaner. To register for the extended warranty please visit www.miele.co.uk/vac10year or call 08444 810146. Calls cost 5 pence per minute from a BT landline. Mobile and other providers’ charges may vary.

1. Conditions

The Guarantee and subsequent Service Certificate:

• 1.1 take effect from the time the goods are delivered.
• 1.2 apply only to purchases of new Miele appliances from authorised Miele specialist dealers within GB (Excluding ROI and Northern Ireland) and excludes appliances sold as part of contract developments.
• 1.3 are non-transferable. In the event of a change of ownership, customers may apply for written approval from Miele.
• 1.4 cover services performed only within GB. (Excludes ROI and Northern Ireland).
• 1.5 do not confer any rights other than those expressly set out below and do not cover any costs arising from you being unable to use your appliance.
• 1.6 are offered as an extra benefit and do not affect your statutory rights relating to the quality of any purchase or the way it was described. For further information on your statutory rights contact your local authority Trading Standards Department or Citizens Advice Bureau.
• 1.7 are governed by and in accordance with the laws of England and Wales and each party submits to the jurisdiction of the English Courts, unless otherwise agreed in writing by the parties.
• 1.8. are available only to residents of and purchases made within Great Britain (Excludes ROI and Northern Ireland)
• 1.9 are available with purchases from the following Miele vacuum cleaner ranges S4, S5, S7 Upright.

2. Services

• 2.1 In addition to the correction of defects in material or workmanship during the contract period and subject to clause 4, Miele agrees to bear repair costs.
• 2.3 If in the opinion of Miele an appliance is beyond economic repair, Miele reserves the right at its sole discretion to provide customers with a new appliance of equivalent specification.
• 2.4 Spare parts replaced during appliance repair become the property of Miele.

3. Duration

• 3.1 From the appliance delivery date, Miele grants a two-year manufacturer’s guarantee. The extended cover takes effect directly after this manufacturer’s guarantee ends and is valid for the period shown on the front of the certificate.
• 3.2 If Miele replaces the appliance, the Guarantee and/or Service Certificate become invalid.

4. Exclusions

• 4.1 Miele will not bear costs for repairs where appliance break down is due to the following:
  - Non-compliance with safety regulations and warnings given in the operating instructions.
  - Faults caused by the user through operating errors or lack of care and maintenance.
  - Inappropriate or commercial use.
  - Use that extends 10,000 operating hours or 1000 hours for vacuum cleaners
  - Intentional damage by the owner or third parties.
  - Incorrect installation.
  - Faulty repairs or repairs carried out by parties other than Miele or an authorised agent;
  - External influences. (E.g. weather, transit damage)
  - Replacement parts subject to wear and tear e.g. filters.
  - Glass breakage and defective light bulbs.
  - Visual blemishes such as marks and dents.
  - Use of non-approved accessories, care products, dust bags and spare parts.
  - Damage to accessories.
  - Accidental damage.
• 4.2 Miele will only bear repair costs carried out by Miele’s network of service technicians or an authorised agent. If, during a service visit, no fault can be found for which Miele is responsible according to this Certificate, customers will be invoiced with call-out charges, and labour costs of 60 minutes in accordance with Miele standard rates at that time.

5. Liabilities

Miele shall not be liable for loss of goods, loss of use, losses arising from you being unable to use your appliance or any special, indirect or pure economic loss, costs, damages, charges or expenses except for liability that Miele are not allowed to exclude by law.

6. Customer Contact Centre

• 6.1 Customers are asked to call only Miele Customer Contact Centre for technical advice on solving problems and, if necessary, to arrange a suitable time for a service visit. The Miele Customer Contact Centre can be contacted Monday - Friday between 8.00 a.m. and 8.00 p.m. and Saturday and Sunday between 9.00 a.m. and 5.00 p.m. on the following Service number 08707 554466 Calls cost 5 pence per minute from a BT landline. Mobile and other providers’ charges may vary.
• 6.2 In the event that there is a need for repairs after the 2 years, customers are obliged to produce the Service Certificate issued in their name for the appliance to be repaired.

7. Your right to change your mind

You may cancel your extended warranty at any time by giving notice in writing to the address below. If you cancel within14 days of receiving the cover certificate we will provide a full refund. If no repairs have been carried out and the vacuum bags have not been supplied we will provide a full refund. We are unable to provide a refund if repairs have already been made or the vacuum bags have been despatched.

8. Cover documents

Miele will send a copy of the terms and conditions and the cover certificate within 7 days of registration of your vacuum cleaner. Please contact us if your documents do not arrive within this period.

9. Further Contact

If you have any queries regarding your guarantee registration, please contact the Miele Guarantee Department on 08444 810146 or write to us at Miele Guarantee Department, Leicester House, 17 Leicester Street, Bedworth, Warwickshire, CV12 8JP.

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