FAQs

With the help of the following notes, minor faults in the performance of the appliance, some of which may result from incorrect operation, can be put right without contacting the Service Department. The following guide lists minor problems and possible causes and provides notes on remedy.

Category

PLEASE NOTE: Repair work to electrical appliances should only be carried out by a suitably qualified person in accordance with local and national safety regulations. Repairs and other work by unqualified persons could be dangerous. The manufacturer cannot be held liable for unauthorised work.

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Miele Data Security Policy

Our customers' right to the security of their personal data supplied to us via the web site is of paramount importance. It is therefore Miele's strict policy not to collect any personally identifiable information without consent.

1. Use of personally identifiable information

Miele will only collect personally identifiable information, such as your name, address, email address, telephone number or fax number, for the purpose for which you provided the data (e.g. to process requests for information or brochures and to process orders) or to give you news of Miele promotions and new products.
• This data is used to provide information and services which are
tailored to your requirements and to continually improve the quality of our offering.
• Your personally identifiable data will only be used within the
Miele group and by business partners who are commissioned by us to fulfill your request

Miele will exercise utmost diligence to protect your personal data. Thus, personally identifiable information which is collected while you browse our websites will always comply in full with the legislation which applies in the country in which the website is administered.

2. Technologies

Miele uses Internet technologies (e.g. cookies, javascript) for the sole purpose of making Internet applications easier to use.

In order to improve the attractiveness of our websites, information is retrieved automatically in a limited number of cases (e.g. browser, operating system, click count, average time spent per page). This information is collected in such a manner as not to be personally identifiable.

3. Security

Miele guarantees to safeguard your personally identifiable information against loss, damage, corruption, manipulation, unauthorised access and unauthorised disclosure.

4. Hyperlinks to other websites

Cross-references (so called hyperlinks) on Miele websites may connect to Internet sites run by other companies. Miele cannot accept any responsibility whatsoever for the content of such sites or their data security policies.

5. Data security issues

If you have any questions regarding Miele's Data Security please do not hesitate to contact our webmaster at webmaster@miele.co.uk

Further developments in Internet technologies will, of course, impact on our data security strategy. Should there be any need to modify our policy, timely notification of changes will be given on this website.

6. Our use of cookies

The Miele website uses Google Analytics to help analyse how users use the site. This analytical tool uses 'cookies', which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors use of the website and to compile statistical reports on website activity for Miele.

Miele will not (and will not allow any third party) to use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. We will not associate any data gathered from this site with any personally identifying information from any source as part of our use of the Google statistical analytics tool. Google will not associate your IP address with any other data held by Google. Neither Miele nor Google will link, or seek to link, an IP address with the identity of a computer user.

7. Disclaimer

Every effort has been made to ensure that the information given is correct.
However, due to continuous product improvement, Miele reserves the right to make changes to products and technical data without prior notice.