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Premium Servicing
FIRST CLASS CUSTOMER CARE
Buying Miele is only the start. We hope you’ll be very happy with your new appliance but you may have further queries regarding your appliance or wish to arrange an engineer visit. We have a large team of dedicated after sales advisors available to offer help and advice. They can answer any of your post sales queries and arrange an engineer to visit if you experience a breakdown.

NATIONAL SERVICE COVERAGE
Our own team of extensively trained technicians are highly skilled and undergo regular in house training so they are up to date on the latest machine technology. Our engineers aim to visit within 3 working days and hold 90% of parts on their vans. All our repairs carry a 12 months guarantee. 

FIXED APPOINTMENT TIMES 
Should you request a Miele engineer to visit, we are able to provide you with the time slot and name of engineer that will visit after 4.30 the day before.

Text Message. Provide us with a mobile number and we will text you the name and 90 minute call slot of the engineer

Email. If we capture your email address, we can send you the information electronically


Telephone. If we have your home phone number, we will send a text to your home phone with the details


Automated Telephone Service. Alternatively, you can call in from 4.30pm the day before your visit and you will be given your time slot. Call 08707 554466 to use this service.

VACUUM CLEANER SERVICING 
Should your cleaner require a repair, call our After Sales Advisors and we will arrange to collect your cleaner from your home or work and deliver it to us for repair. Your cleaner will then be returned to you, all within a few days.

 

Service Pricing
Call-out

The call-out price which Includes 1 hour Labour (all major appliances) and VAT is

Domestic £99 (inc vat)  -  Payment will be reduced to £94 (inc vat) if made as soon as repair is completed.
Domestic Estimate Call £67.13 (inc vat) - Payment will be reduced to £62.13 (inc vat) if made as soon as engineer has completed inspection

For details on professional service charges please call us on 08707 554466

 

 

Vacuum Cleaner Pricing (including VAT)


Pearl Service £69.50
• Report fault repaired
• Internal components checked and replaced as necessary
• Any broken or faulty parts, suction hose, telescopic tube, floorhead or accessories replaced.
• Vacs up to 10 years will be given an additional 12 months guarantee which cover the entire vac.
• Clean, polish, test 
• New red Miele-branded vacuum cleaner storage bag provided.

Does not apply to Revolutions

 

 

 

 


 


Ruby Service £99.50
As Pearl Service - PLUS All Revolutions are included

 

 

Please note: Maximum age of the cleaner is 10 years to take advantage of either service. If you require a service on a vac older than 10 years, please call us on 08707554466

 

 

How to Book
To book a service call or for after sales service:
After Sales
Mon to Fri - 8:00am - 8:00pm
Sat and Sun - 9:00am - 5:00pm
08707 554466
Spares & Accessory Sales
01235 233133

Warranty Information
08706 080028