We aim to make the purchase of your new appliance from Miele as easy as we can so that you can enjoy your new machine with as little hassle as possible. The online price you pay for your appliance through Miele to me includes the cost of delivery, basic connection (where applicable) and disposal of your old appliance. We will even take away all unwanted packaging that comes with your new appliance, saving you the trouble of disposing of it yourself.
At this time Miele to me deliveries of major domestic appliances are to mainland UK only.
Once you have placed your order we will contact you by telephone usually within 24 hours to arrange delivery to your chosen address and to confirm if you have an old machine for disposal. We can usually deliver your appliance as quickly as 48 hours after placing your order although this is subject to availability and to us agreeing with you a time that is convenient.
We will connect washing machines and dishwashers free of charge provided that the position of the appliance is within 1 metre of mains supplies and that no remedial works are necessary. We are working hard to extend our service but at this time we regret that we cannot carry out any remedial work, nor can we install integrated or built in appliances. We are also unable to stack appliances.
We will remove all packaging and if required dispose of your old appliance all free of charge leaving you with only your new Miele to enjoy.
If we can help with anything relating to the delivery of your Miele appliance please email us at salesorders@Miele.co.uk quoting your order acknowledgement number.
We always aim to consolidate orders although if you have also ordered Accessories, a Vacuum Cleaner or more than one product then these may arrive separately on a different delivery.
The online price you pay for your Miele Vacuum Cleaner includes the cost of delivery.
At this time Miele to me deliveries of vacuum cleaners are to mainland UK and Channel Islands addresses only.
We will aim to deliver your Vacuum Cleaner within 2-5 working days subject to availability.
Our chosen carrier will attempt delivery to your chosen address; if there is no-one available they will leave a card with instructions on how to arrange another delivery date or how to collect locally.
We always aim to consolidate orders although if you have ordered accessories or more than one product with your Vacuum Cleaner then these may arrive separately on a different delivery.
If we can help with anything relating to the delivery of your Miele vacuum cleaner please email us at salesorders@Miele.co.uk quoting your Order Acknowledgment number.
Orders of £12.50 or more qualify for free standard delivery within the UK and Channel Islands only. For delivery of dustbags and accessories outside of the UK please contact 0845 3656605.
Deliveries of dustbags via Miele to me are made within 2-5 working days of placing your order.
Miele to me deliveries of accessories are made within 2-5 working days of placing your order. These goods will be delivered via our chosen courier and will require a signature.
Next day delivery for dustbags and accessories is available for orders placed before 4pm Monday to Thursday. Next day delivery can be selected by choosing Express Delivery in the online checkout.
To avoid dissatisfaction we aim to keep stock at levels to meet customers demand. From time to time however products may regrettably be out of stock. If this is the case then we will inform you by email and the items will be delivered to you as soon as they are available. Items on the same order that are in stock will be delivered to you as normal.
You may cancel your order up to 7 days after delivery. Please inform us by email at salesorders@Miele.co.uk quoting your order acknowledgement number and indicating your wish to cancel. We will contact you by email to confirm that your order has been cancelled and to give you further instructions.
If we have already dispatched your order or it has been delivered you can return it to:
Returns, Miele Company Limited, Fairacres, Marcham Road, Abingdon, Oxon, OX14 1TW
If you would like us to collect your order we can do this at a cost of £45 deductable from any refund given.
For a full refund products must be returned in an unused and saleable condition complete with their original packaging, and along with any items supplied free of charge (eg. Care Collection starter packs, dustbags or accessories).
You will receive your refund within 30 days of the cancellation date.
In the unlikely event that you believe your new appliance to be faulty, please call 0845 365 6600. If we cannot rectify the problem over the telephone, we will arrange for a Miele Service Technician or service partner to visit your home and inspect your appliance, replacing any failed parts and ensure it is working as intended.
This does not affect your statutory rights.
In the unlikely event that you believe your new vacuum cleaner to be faulty, please call us on 0845 365 6600 to discuss the fault, if we cannot rectify the problem over the telephone we will arrange with you for your vacuum cleaner to be collected, rectified and returned to you.
This does not affect your statutory rights.